One of the most basic qualities a business should have is consistency, and they are nowhere near consistent in my opinion. I have ordered from their website multiple times, they took over two months to ship some of my "backordered" items, so I waited, and waited, and waited. Then, after over two months of waiting and receiving multiple emails about my back order, they email me saying my order was cancelled and they gave me some lame 20% off coupon. After this I never want to shop from here again. I wouldn't have been so mad about the cancellation if they had told me right from the beginning that they cancelled my item instead of emailing me for two months straight saying it will be shipped later. Also, their customer service team sucks, haven't heard back from them through email. Plus in one of my shipments one of the items I received had a freaking censor tag on it, I called them about this, waited over half an hour to speak to someone, asked for a new item without a censor, she said they would email me with a shipping label to return it, and I never received that email so I had to manually take the censor off myself. After all these horrible experiences I will never be shopping here again. Waste of my time and money, not to mention confusing and horrible customer service.