Vimeo

They have a good product, but it's overshadowed by their very very bad customer support. I tried to speak with them to walk me through addressing an issue I was having with Vimeo, bit all they wanted to do is send emails back and forth. Never was able to speak with their technical support. Very bad experience. I ended up having to call someone from within our company to come and assist. Cost money and time.

This hosting website claims to have business packages, but they don't deliver. It is actually pretty surprising to what degree they don't deliver. For example you can't have your employees log in to the app, you have to give them your own password. That would allow them to delete all videos. They claim that you can have up to 3 users on pro account, BUT what they don't tell you is that those users can only log in on desktop and not their app or mobile devices. The lists of things like this goes on... features that are thought through and are not functional. It is I am sure good for individual use though.

Vimeo is slow to use, and it doesn't offer HD by default unless you pay. It's far behind Youtube where you can upload 10 hour videos, and double HD. Not that I see the reason why, but my point is that we passed the year 2000 about fourteen years ago.
The most annoying thing with Vimeo, is hat you have to wait in that made up line after you uploaded a video. There is no line, and I am not going to pay for something as slow and backwards as Vimeo when Youtube does it better for free.

My company chose to use Vimeo for hosting our videos, and the first few months using the service was nice. It was easy to upload videos, edit privacy preferences, embed in other sites - seemed perfect for our needs.

Once we started relying more and more on Vimeo, we started seeing critical issues with the Vimeo platform and service. We used embedded Vimeo videos on our company homepage, in advertising landing pages, link to them on social media, and started driving paid traffic to them. What happened next blew our minds.

1. There's some kind of glitch with mobile users on iOS when you're preferences aren't configured currently, people can't view your videos (and with half our traffic coming from iPhones and iPads, this was a HUGE problem). We had to go through hundreds of videos and manually re-configure them to work with iOS, crazy!
2. The service routinely goes down. Not like once or twice a year, but once or twice a month. This means your videos don't work. So all your paid traffic is going to broken pages with a video that doesn't play. Videos are critical to our advertising, and with them not working, we see a substantial dip in sales.

Not sure why they have routine outages each month, sometimes lasting 5-10 mins (during critical business hours). There's never notice or an email explaining why, or how they are working to fix the problem.

We've since started replacing our Vimeo videos with YouTube, since it's more reliable for business needs.

Vimeo provides high-quality video hosting and sharing services, catering to filmmakers, artists, and content creators seeking a platform to showcase their work. Whether I'm sharing personal videos with friends and family or distributing professional content to a global audience, Vimeo offers robust features and customizable settings to meet my needs. I appreciate the emphasis on quality and creativity, as well as the supportive community of creators that fosters collaboration and feedback. Vimeo has become my preferred platform for sharing and discovering exceptional video content.

Worst customer response time possible -- they will get back to me WEEKS LATER to say they know there's been a long delay and they hope my questions have been answered. They don't even bother to answer the questions. In addition to this, they charge me almost twice as much as the site clearly indicates I should be paying -- and I can't reach them so there is no way to clarify. I could not trust Vimeo less. I would just look for another provider. I need to do the same.

I purchased a video good for 1 year september 2018. When I tried to access the video in January 2019, I was alerted to purchase again. After 2 weeks back and forth with vimeo, I got no where, extremely frustrating! Personally, I dont have a positive recommendation. Vimeo has no contact number. They only use email. After sending them screen shots, I still felt I was talking to the wall. Vimeo still did not get the entire issue after 2 weeks of emails. Not worth working with them.

Vimeo censors art claiming to be pornography, but supports sex, pornographic and explicit videos on its platform.

They are censoring a series of video arts that question the power and cultural structure under the female body, it is a work of art and criticism, done with glitch, that is, it is not possible to see anything, however, give a quick search: https://vimeo.com/search/group/page:2?q=porn there are hundreds of really explicit videos!

We stop using Vimeo months ago… They hit my account without my permission… They refused to contact me… they are impossible to contact… no live person to talk too… Why would a billion dollar company refuse to reimburse $900 to a struggling Ministry… It sad and unprofessional…I will not recommend this company to anyone…