As of April 4,2022, my Vimeo account has been deleted because of so-called repeated violations in uploading videos not my own. I joined Vimeo in November 2021, but did not use the service until early March 2022, then I finally started uploading videos to the site. I uploaded three videos I had made, and the rest were from various tv programs. I had put fifty or more videos on the site and no one at Vimeo seemed to have a problem with that until I recently uploaded two tv program videos and they were taken down. Angrily, I took down all the other videos I had posted and reposted the ones Vimeo took down with some new video uploads. After I did that, my Vimeo account was closed for so-called "repeated violations" and that Vimeo does not allow me "to upload videos ripped from TV, movies, or anywhere else" as stated in an email sent to me by some Vimeo representative named "Morgan D", but this is an obvious lie because there are videos uploaded to Vimeo right now not made by their account holders, it's just that there was something about the two videos I had uploaded that was not liked and so they were taken down by one or more Vimeo representatives and the fact that I let Vimeo know I was not going to pay for their video service probably had something to do with their closing my account as well, but from my negative brief experience with Vimeo, and my reading of the negative reviews about that video platform, I can honestly say that Vimeo seriously needs to get its act together with their service because if not, then it is platform that seriously needs to be totally deactivated and never be allowed to be reactivated in any form whatsoever.

Just so it is known, the two videos I uploaded that were removed from Vimeo were "A Conversation with Muhammad Ali" (1968) and an episode from "The Name Of The Game" tv series entitled "L. A. 2017" (1971).

I've been using Vimeo since 2013, both to showcase student projects and my video work. I was a paying Vimeo Plus member for a few years as well. I felt forced to upgrade to Vimeo plus due to their total upload limit of 5gb for free accounts being a constant constraint, and it's nearly impossible to keep an updated portfolio unless you exponentially decrease your file sizes. Vimeo is a good place to build your portfolio of professional client work, but ONLY IF you don't mind paying for Vimeo Plus or Vimeo Business FOREVER. After a few years of Vimeo Plus, my account had 2 school projects removed for DMCA claims, despite educational purposes being fair use of copyrighted materials. Vimeo not only refused to restore the educational video, but offered no real support, telling me I would need to contact the record label for a retraction, which is impossible without legal counsel. Lastly, Vimeo said they would disable my account if I were to get a third DMCA claim. So I set all 14GB of my public videos to private and canceled my Vimeo Plus membership. It's frustrating to continue to pay for a service when they are one step away from disabling your account at any moment... based on unresolvable CLAIMS of copyright infringement. After canceling my membership without renewal, Vimeo deleted my source files, and locked my ability to upload since the account still has 14GB worth of content uploaded, and the limit for non-paid accounts is 5GB. The second you stop paying for Vimeo, they stop caring. So don't build your portfolio on Vimeo unless you don't mind paying them for life. Another reason that contributed to my cancelation and this negative review are their staff picks were always radical left wing political propaganda.

We signed up for vimeo to stream our church services. We had been using livestream for several years even after Vimeo took it over. We noticed a change in customer service then. Prior to Vimeo taking over livestream, tech support was available via phone typically without a wait. Reaching a live person was easy and livestream was very responsive to any questions, suggestions, problems or concerns. When Vimeo took over, live support by phone became nonexistent and reaching a human was hard. But, we were satisfied with the quality and reliability of the service. The plan we had was pricy but it was unlimited in terms of usage and storage and had other features like a donate button that we liked. However, they no longer offer that package under Vimeo. We were grandfathered in however with the drop in customer service and learning the ability to simulcast to both Facebook and YouTube was never updated, it became clear Vimeo was pressing people to move off of the legacy packages.

We decided to evaluate the Vimeo packages. The Vimeo Premium is what we selected. We would lose the unlimited storage and the donate feature but we would gain the ability to simulcast to both Facebook and YouTube. And the package was much less than the legacy livestream package we had. We decided to sign up while our livestream package was still active so we had time to test and decide during the trial period and before we had to decide whether to keep our old livestream package. We assumed (wrongfully so) that by moving to this new package we would get better customer service given Vimeo was pushing us to let go of the old livestream package.

Also before the switch, COVID hit. As a result, we began using the Livestream Studio 6 switcher program which Vimeo advertises works best with Vimeo. This allowed us to operate the streams remotely, minimizing the number of people needed to be in the church for streaming. It had worked flawlessly for months.

We set up Vimeo and tied to Facebook and YouTube. We conducted tests which seemed to work, advertised the change to our congregation. The first time we used it for services, the first service went fine although we noticed the Studio program was slow to connect when we hit go live. The second service failed to go live on Vimeo (despite Studio indicating perfect streaming) and within 30 mins the stream stopped on Facebook and YouTube. We stopped and restarted the stream and was able to stream the rest of the service. We thought we had done something wrong. We also noticed "phantom" streams had populated our vimeo account with various time durations that could not be right (one more than 12 hours). We scoured Vimeos help videos and info finding nothing helpful. We contacted vimeo via email support. The initial responses were unhelpful. Finally, after some back and forth and answering Vimeos questions about our system, setup etc... we were finally told the issue was on their end and that Vimeo engineering was working to fix the problem. We assumed (wrongfully so) a fix would be done in a timely manner.

We conducted more testing that week and the following Sunday we attempted to go live for our first service. Our livestream operator that Sunday attempted multiple times to go live without success. All the while blank phantom streams like before populated our account. He tried rtmp as opposed to signing into vimeo on studio, Uninstalling and reinstalling studio. He even tried streaming to our still active old livestream account without success. As we usually do, a second volunteer was standing by as backup. That volunteer attempted to go live from her computer without success. Ultimately, we were unable to stream our first service (likely the first time in years we missed streaming an entire service).

Before the 2nd worship service, we emailed Vimeo and waited on live chat. On live chat they worked with us to make sure our stream would work. It ultimate did and we were able to stream our second service. Subsequent emails to Vimeo to try and get assurances the issue was fixed revealed they had no estimate on when the engineering fix would occur. They also suggested if we wanted reliability, we should consider their Enterprise plan which is "discounted" for nonprofits for $6,000. This is well beyond our budget and why would we allot so much money to what seems like a service that has issues that need to be fixed?

Like many organizations and churches right now, we are reliant on online services because of COVID. As a result, if our livestream is not working it means we don't have worship services. We had been loyal customers of livestream for years which makes this especially disappointing. It is unclear if reliability is only promised in the most expensive plan, what exactly are customers paying for in the other plans. There are other services, cheaper than vimeo that seem to offer more reliability.

At the end, we decided to cancel both livestream and vimeo and try our hand at investing in software that allows us to direct stream to social media. We also realized that there are plenty of other services out there less expensive or even free if we wanted a service to help push out our streams.

I was a vimeo customer for over five years and a pro member for the past 3 years (paid monthly -$9.99). It's a great alternative to YouTube but one of the most shady business models i've ever encountered. If you at ANY TIME downgrade... (say you pay for pro for 11 months... on the twelve month they can literally hold all your videos hostage. The past few months I haven't been recording many new video so I didn't think I needed to keep paying pro. (My plan / what i usually do is upgrade again once I had some new videos to upload. (for example I am a soccer coach and upload my game tapes during the season, don't really use / need the extra features during the offseason) as soon as you drop to basic it doesn't matter if you been a member for 10 years they lock up all your videos until you pay again... scare tactics and it doesn't matter how many videos you delete to create space (I had over 160 short uploads) I deleted over 100 videos on my acount believing it would unlock the others - It did not.) I then deleted every "non hostage" video... to the point to where I had zero videos on my actual account... yes I could've just paid the 10 bucks and got them all back (thankfully i had them backed up); but I was absolutely blown away by immorality of the entire situation... Paying for 3 years has no incentive or benefit in any way whatsoever... here I was a customer that had paid for pro (not using any of the benefits for months) because I had no footage but her they still kept charging my card, I could have uploading 5 GB per month and uploaded 0 for several months, where's my roll over for that? Nada... we aren't talking access to source videos... bur get this a you can't EVEN DELETE your "locked" videos, you cannot access them in any way (maybe via cache files) and you cant even play them. (regardless if 1 min or 3 hours long).

I left you youtube long ago long for alternative because the ads were outrageous, now I'm willing to sit through ads for the rest my life vs. invest in a (slowly sinking anyway) company like Vimeo! The no ads is great until you realize viewing content advertising is much better than stealing your own content... that you recorded and created - and havin that taken asslssg hol

Happy to know about this.

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Thanks! Taking less data...

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