• Vimeo

Vimeo

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Overview

Vimeo has a rating of 2.02 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vimeo most frequently mention customer service, anti war, and pro account problems. Vimeo ranks 155th among Videos sites.

  • Service
    38
  • Value
    37
  • Shipping
    17
  • Returns
    21
  • Quality
    31
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
13
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The main problem is their lack of proper customer service.
How would you rate Vimeo?
Top Positive Review

“Best followers growing”

Ahmed A.
12/24/21

It can be grow your followers here so quick with real people there, also easy and fast to get followers.

Top Critical Review

“Don't ever sign up unless you want to be billed forever”

Van R.
8/31/23

After two 15-minute sessions of trying to unsubscribe or delete account or disable auto-renew, it is clear that Vimeo has made it essentially impossible to do so. All "manage membership" directions lead to an "upgrade membership" page, without any option to actually change anything. The instructions below do not work. The "Chat" just leads to back to the Upgrade page (image attached). Their promise to send you an annual notification to renew is a LIE. This is a scumball operation

Reviews (211)

Rating

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Reviews that mention popular keywords

customer service (18)
Thumbnail of user lukehrjohnson
1 review
0 helpful votes
October 14th, 2023
Verified purchase

Vimeo customer service is awful. Not on a personal basis, they're polite but in terms of action in resolving any issues - utter joke. I asked to raise a complaint and the request was ignored. My business has been affected by a bug which has prevented us from uploading any videos to our clients. We've now been 3 weeks without service with no end in sight!

Tip for consumers:
Service advisors are polite. The main purpose to Vimeo is hosting videos for our business. They have a bug which hasn't allowed us to be able to host videos. We raised this over 3 weeks ago and haven't had a single update, solution or workaround. Completely destroyed our trust in them.

Products used:
vimeo video hosting

Thumbnail of user billb2073
1 review
0 helpful votes
April 17th, 2023

Their support is some of the worst I've ever seen. You email them and they just won't get back to you. Send multiple emails, and someone will write back, but not solve your problem. And this is for extremely simple things to solve: the video wasn't showing up on my website because it said "Vimeo refused to connect."

That's something that should be resolved in a day, not 8 days counting, 7 emails later, and still nobody has gotten back to me.

Products used:
vimeo

Service
Value
Shipping
Returns
Quality
Thumbnail of user phillipb572
3 reviews
30 helpful votes
September 20th, 2023

I was using Vimeo for quite some time and I got some technical issues with the app. I requested customer support in order to help me resolve the issues, but I received a support where few people are bouncing me back and forth with no result. I think that they don't have a know-how, so that is why I am still waiting for some developer to contact me. Waiting...

Tip for consumers:
I love the app, but you need to work on your support. It needs to better and faster!

Products used:
Vimeo application

Service
Value
Returns
Quality
Thumbnail of user rennyw1
1 review
0 helpful votes
August 29th, 2022

They have a good product, but it's overshadowed by their very very bad customer support. I tried to speak with them to walk me through addressing an issue I was having with Vimeo, bit all they wanted to do is send emails back and forth. Never was able to speak with their technical support. Very bad experience. I ended up having to call someone from within our company to come and assist. Cost money and time.

Service
Value
Quality
Thumbnail of user vnremsen
1 review
0 helpful votes
August 31st, 2023

After two 15-minute sessions of trying to unsubscribe or delete account or disable auto-renew, it is clear that Vimeo has made it essentially impossible to do so. All "manage membership" directions lead to an "upgrade membership" page, without any option to actually change anything. The instructions below do not work. The "Chat" just leads to back to the Upgrade page (image attached). Their promise to send you an annual notification to renew is a LIE. This is a scumball operation

Service
Value
Thumbnail of user poinak
1 review
0 helpful votes
September 25th, 2023

Tried to unsubscribe from Vimeo. IMPOSSIBLE. Don't want their service whatsoever, but trey won't unsubscribe. Following the steps suggested brings me to a loop where they require me go rounds answering the same answers over and over and over again with no option to unsubscribe.
Too bad I can't give them minus 10 STARS.

Thumbnail of user vs21
18 reviews
23 helpful votes
March 17th, 2022

Worst customer response time possible -- they will get back to me WEEKS LATER to say they know there's been a long delay and they hope my questions have been answered. They don't even bother to answer the questions. In addition to this, they charge me almost twice as much as the site clearly indicates I should be paying -- and I can't reach them so there is no way to clarify. I could not trust Vimeo less. I would just look for another provider. I need to do the same.

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Value
Quality
Thumbnail of user roberta408
3 reviews
11 helpful votes
April 14th, 2017

Vimeo is not bad video hosting, it has a lot of advantages and disadvantages. I used Vimeo for business videos and I can say that It has not enough customization and marketing features for my needs. There are a great number of video hostings on the Internet with its own video analytics which is very necessary for business.

So, if you need video hosting for entertainment or just for fun Vimeo will be perfect. It has intuitive navigation and it's ads free.

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Value
Shipping
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Thumbnail of user james.rose.g
1 review
0 helpful votes
August 16th, 2023
Verified purchase

The whole UI has been falling apart for the past 2 years since they decided to make changes to the advanced editing page, I get it they want it to be used by people without video experience but guess what. Most vimeo users are not new to video. We want the advanced page. Constantly trying to "simplify" has just made the UI totally unusable. Hate every single aspect of it and there is no redeeming quality whatsoever. If I didn't have years worth of work on there I would definitely not be continuing to use it. For several hundred dollars a year there is absolutely no value. Any new user I would suggest stay away from this platform.

Service
Value
Quality
Thumbnail of user dawng25
8 reviews
15 helpful votes
August 9th, 2016

Happy to know about this.

Thumbnail of user monica
1 review
0 helpful votes
June 20th, 2023

I have had nothing but issues with Vimeo. The main problem is their lack of proper customer service. You simply can not contact them to help you, you must email them. When they finally reply they are of usually no help. Every time I try to download a video I get an error saying I need to upgrade as I've used up all the room that I pay for. Problem is I have not downloaded anything and I have the biggest option available so I can not upgrade even if I wanted to. It has been a month now and I am still emailing them about the same issue with no actual help in the replies. RUN! I suspect any other service would be better.

Tip for consumers:
I would enjoy the service just fine if I were able to actually speak with someone to get my problem resolved but instead they drag it out for weeks even months.

Products used:
Video downloads & membership

Thumbnail of user jamesw6074
1 review
0 helpful votes
September 19th, 2023

We stop using Vimeo months ago… They hit my account without my permission… They refused to contact me… they are impossible to contact… no live person to talk too… Why would a billion dollar company refuse to reimburse $900 to a struggling Ministry… It sad and unprofessional…I will not recommend this company to anyone…

Tip for consumers:
They are totally unprofessional!!!

Products used:
Video streaming services

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelz915
1 review
7 helpful votes
January 5th, 2022

I signed up for their 30 day trial and canceled well before deadline. They charged me anyways for $240 a day before the trial was to end. There is no way to communicate with them unless you are in their upper tier of subscriber and who knows if that is true?. And how can they get away with this discriminatory practice? I can't believe they are still aloud to run a scam operation.
Postscript: They did refund my money after I threatened to post reviews like this or it may have been my bank that hassled them, not sure which.

Service
Thumbnail of user keithm1051
1 review
1 helpful vote
June 12th, 2022

I am a VIMEO premium member and have been for over 2 years now.
I have never had such poor service from a company ever.
I have had 3 major problems and never once have they addressed
My problems. This is the worst company ever, looking to leave them this week.
When you try to get help, you get this link with three options, none of which apply to anything.

Thumbnail of user bobbya21
21 reviews
78 helpful votes
February 25th, 2023

I advise all to stay away from this lava filled cesspit of a video site, it contains demonic possessed users of all types and personalities, not to mention stiff necked staff that could care less of your opinion for that matter.

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Value
Quality
Thumbnail of user allandsinger
1 review
0 helpful votes
July 26th, 2023

Emailed many times to no avail.
Finally they cancelled a subscription which we never ordered and never used.

Products used:
none

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Thumbnail of user lisat170
5 reviews
6 helpful votes
May 17th, 2017

I think Vimeo hasn't enough tools for videos. There are a lot of video hosting platforms offering marketing video annotations, player customizations and analytics. However, Vimeo works great for sharing high quality videos.

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Value
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Thumbnail of user geraldd120
4 reviews
4 helpful votes
April 29th, 2020

As a filmmaker I use this over youtube becuase it is a filmmaker venue, not so much for businesses who want traffic and marketing (use Youtube, it is Google's and much better for searches).

And not sure about censorship as I have seen films with all kinds fo messages and stories that I am sure if it were just a hate video or something, it might be taken down. (use youetube for those.)

Vimeo is for artists and storytelling with legitimate films. Not marketing for businesses or hate videos.

I have not had any issues other than some of the features require you to host your videos off of vimeo to work, such as garnering email addresses and such. I just want people to go to my vimeo channel and watch my films. And it works perfectly for that. HD is HD, not youtube fuzziness.

Thumbnail of user janetf916
1 review
4 helpful votes
April 21st, 2022

I signed up for a free month in order to watch a live stream of my grandson's recital. I soon discovered that I would be charged $900 for a year subscription. I stupidly had given them a charge card number. I attempted for several days to cancel this subscription and I never got a confirmation that it was cancelled. I am still listed as a member with a charge to be made in a month of $900. Working with my bank to stop this charge.

Thumbnail of user dianelysc1
1 review
18 helpful votes
May 28th, 2020

I canceled my Vimeo account. The reason is that they charged me much more money than agreed. I subscribed for 20 dollars a month and without warning, they raised the price and charged me in one fell swoop 599 dollars. The site has all kinds of obstacles so that customers can not contact to claim. I would not recommend it because you will be alone without customer service, even when they seem to be very close.

Unhappy
Dianelys Cruz

Thumbnail of user craigf252
1 review
2 helpful votes
March 24th, 2021

I've been using Vimeo since 2013, both to showcase student projects and my video work. I was a paying Vimeo Plus member for a few years as well. I felt forced to upgrade to Vimeo plus due to their total upload limit of 5gb for free accounts being a constant constraint, and it's nearly impossible to keep an updated portfolio unless you exponentially decrease your file sizes. Vimeo is a good place to build your portfolio of professional client work, but ONLY IF you don't mind paying for Vimeo Plus or Vimeo Business FOREVER. After a few years of Vimeo Plus, my account had 2 school projects removed for DMCA claims, despite educational purposes being fair use of copyrighted materials. Vimeo not only refused to restore the educational video, but offered no real support, telling me I would need to contact the record label for a retraction, which is impossible without legal counsel. Lastly, Vimeo said they would disable my account if I were to get a third DMCA claim. So I set all 14GB of my public videos to private and canceled my Vimeo Plus membership. It's frustrating to continue to pay for a service when they are one step away from disabling your account at any moment... based on unresolvable CLAIMS of copyright infringement. After canceling my membership without renewal, Vimeo deleted my source files, and locked my ability to upload since the account still has 14GB worth of content uploaded, and the limit for non-paid accounts is 5GB. The second you stop paying for Vimeo, they stop caring. So don't build your portfolio on Vimeo unless you don't mind paying them for life. Another reason that contributed to my cancelation and this negative review are their staff picks were always radical left wing political propaganda.

Service
Value
Thumbnail of user larryj480
3 reviews
8 helpful votes
January 5th, 2022
Verified purchase

Your support is rude and unprofessional. You charge a ridiculous amount and do not offer better support or easy-to-find support. Your people are condescending and need to grow up. With so many options today, you are a small choice for hosting videos. You are one company I will be happy to be clear of, and we will be removing the other 4 Pro accounts we have as well. You should have treated our CEO with respect, but you didn't, and he has decided to cancel you. Maybe one of the worst companies for customer support I have dealt with in my 22 years in business. AVOID AT ALL COSTS!

Tip for consumers:
Just don't use them at all. YouTube and many other choices are cheaper and better support.

Products used:
VIDEO PRO ACO$#*!

Service
Value
Shipping
Returns
Quality
Thumbnail of user pedroc16
4 reviews
3 helpful votes
March 6th, 2015

I downloaded this out of sheer hope that it would play every video on vimeo because SILK simply sucks at it. To my avail it works and I was able to show my project to group members.

Thumbnail of user ahmeda821
1 review
2 helpful votes
December 24th, 2021

It can be grow your followers here so quick with real people there, also easy and fast to get followers.

Thumbnail of user peterl99
69 reviews
483 helpful votes
November 2nd, 2015

Ok, this is NOT Youtube.com. Still better than Dailymotion.com, in my opinion!

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