Viagogo

Bought a couple of tickets for an event from Viagogo - my first mistake. Found out that I no longer needed them, so put them up for resale.

They sold - great - but I needed to let customer service know that they should tell my seller to send them directly to my purchaser instead, as per the Viagogo emails to me.

Turns out that contacting customer service to tell them about a "problem" that you need help with automatically cancels the sale, along with putting me on the hook for purchasing new tickets for my purchaser. What? I was simply following their instructions!

So now I'm on the hook for three hundred quid worth of tickets I don't need, plus at least that to purchase the same damn tickets for the person I was selling mine to!

The transaction was never cancelled by me. IT WAS NEVER CANCELLED! I merely wanted to get in contact with Viagogo, but their appalling customer service contact forms are impossible to access without reporting a problem.

Feeling absolutely scammed by this site. A total disgrace, and this awful company needs to be shut down.

All customer service needed to do was reinstate the sale, but instead they insist on saying that everything was cancelled and that they can't do anything.

THIS WAS WITHIN ABOUT TWO MINUTES OF THE TRANSACTION BEING CANCELLED BY THEM WITHOUT MY KNOWLEDGE. Hardly an issue to simply put things back the way they were, but Viagogo is all about scamming their customers with all manner of ridiculous fees and costs and tricks.

WILL NEVER USE THIS SITE AGAIN, and I strongly urge others to buy their tickets elsewhere.

Now in order to recoup some of these costs, I've got to be a total $#*! and list the tickets on another site for far more than face value and turn into a scammer myself.

THE WORST PART? I HAD LISTED THE TICKETS FOR FAR LESS THAN I'D BOUGHT THEM FOR IN THE FIRST PLACE, AND HAD NO INTENTION OF EVER RESELLING AT A HIGHER PRICE.

Utterly disgusted. I feel cheated, taken advantage of, and outright scammed. It's awful, and made all the worse in the knowledge that Viagogo is set up to do this to people rather than resolving problems in a logical manner.

Long story but please read and watch out for this company! I purchased a ticket through Viagogo, but did not receive it in time for the event, despite Viagogo's terms stating that "When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event." Viagogo will not give you any information about ticket pick up time and location (if the tickets are not e-tickets) until after you purchase the ticket. I was traveling on the day of the show I bought the ticket for and my flight was delayed. I called Viagogo at the number provided in my confirmation email in case of complications on the day of the event, and I was told that they would be in touch later with options to help me receive my ticket. Apparently the only solution to this problem was to have someone else in Nottingham pick up the ticket for me. Of course this was a ridiculous suggestion considering I would have done so if I had known someone, so I asked for a refund but was refused one without an explanation as to why I could not get my ticket at a later time or why I could not get a refund. I traveled to another country to see this show and paid well over face value for the ticket, but it was a complete waste of money. If they would make the pick up time/location clear prior to purchase, customers would be aware of the risk they would be taking in making the purchase, but for some reason they wait until after you purchase the ticket and then won't issue refunds if you can't get the ticket, and on top of that won't even try to help you get the ticket outside of the 1.5 hour pick up window. From my experience, Viagogo is incapable of accommodating its customers, as well as lacks foresight in considering customers' potential travel plans or complications with the ticket pick up time/location, and is staffed by extremely uncooperative and incompetent customer service representatives. Not to mention that Viagogo's terms also state "In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets." Clearly Viagogo does not hold itself to the same standard if IT fails to provide a ticket. I emailed the company on the day I returned home and got no response, so I emailed again the next day and still no response. Absolutely and completely unacceptable and unprofessional. If I can discourage one person from using this God-awful company then that is all I can hope for. DO NOT USE VIAGOGO.