ViagogoReviews 1,912

I am traveling to London from the US next week, and I bought a ticket for the tournament through Viagogo. UPS was inexplicably unable to deliver it and claimed delivery was refused (but those on site at the address I provided say no delivery was attempted), and without attempting to contact me, the ticket was returned to sender. When I contacted Viagogo about how to resolve the situation so that I received the ticket, I received an absolutely infuriating response that Viagogo had fulfilled their obligations. I tried contacting Viagogo by phone and was unable to reach live customer service. Be very wary of using this company.

Purchased tickets for Neil Diamond Brisbane 5/11/2015 the tickets did not scan as valid at the entry of the concert. If it had not been for the generous attitude of an employee at the venue the 4 tickets I purchased would have been a huge waste of money. I paid 4 times what the original value of the ticket was, which I found out when the tickets arrived, and travelled from a distance which added to the cost of the night. A close shave and never to be repeated as I would never use this site again.

Apparently "sold" tickets to ACDC in Brisbane for concert on 12/11/2015 and was contacted at an unreasonable hour at night to say that I had not correctly uploaded the e-tickets.

I expressed that everything had uploaded correctly on my end and that it is an issue for their site. Their response was that I needed to forward the tickets to them again.

I told them to delete the order and that nothing would be forwarded. I cannot call the company back, nor are they responding to my emails.

I am concerned that it did work in the first place & now someone is going to show up & I will receive no profits for the tickets.

Pieces of $#@!. Never use them.

Bought tickets to Taylor Swift in Brisbane and the tickets I downloaded are not real. They told me they would fix it and now 1 week later no response to a number of messages.

Still have a ongoing battle to get money out of viagogo for double priced tickets, such scammers, massive booking fee delivery fee, tickets were $159.00 Aussie dollars total cost comes to $770.60, so it's illegal to sell tickets here about 10% of face value price... please explain your seedy business... bunch of rip off merchants!

They don't even deserve 1 star!

The banks aren't getting my money back and the scammers keep scamming, I"ve reported them to a few place that don't seem to care and to Scamwatch in Australia. Also I whinge to Facebook saying they should take them off as they are criminals. Not happy! Meanwhile more and more people are being ripped off.

Booked 5 tickets for the Vamps as a treat for our daughter and 2 friends. Only 2 tickets turned up. We were told 2 days before the concert that the other 3 tickets were not available anymore! In total the tickets cost over £209. We were refunded £114 but after a lot of emailing on our part. We were promised a full refund and compensation. This did not happen. We were left with 3 very upset little girls. Still waiting for £99 back which I doubt we will ever see. DONT USE THEM.

I made a ticket booking earlier this year for a concert in Japan. When I received the ticket today, realized the ticket pricing only Yen9800 when I paid Yen*******+service+delivery charge. I felt cheated and very disappointed.

This site is a scam. They present themselves as any other ticketing business, but in fact the tickets you buy are of much less value than you paid. When you complain they say 'we are a marketplace, that's the price you agreed to pay' So you are not buying from the actual ticketing business, you are buying through Viagogo, an intermediary. In my case they charged me $519 for tickets which actually cost $319 (the price is printed on the tickets AFTER you have paid).

I tried to sell tickets online, then managed to sell them to a friend, at the same time someone bought them online, and I cancelled it within the 24hours notice, however Viagogo claimed that I still owed them €26 for not being able to supply the tickets, meanwhile the person downloaded the tickets and used them, and I was not paid for them, so I had my tickets used and had to pay €26. The customer service are claiming that they can do nothing, which is not accetable. Do not use this website to sell your tickets, sell them on another site, or advertise on Facebook.

I purchased one direction tickets in December 2015 and after chasing deliver yesterday I was informed that my seller could not get the tickets to me in time for the concert. Blimey really after having my money all £278 of it for 10 months you are now telling me 6 days before the event I cant have them. I was asked to meet the seller to collect the tickets myself! Really I have to meet some stranger with my 10 year old daughter to collect tickets I purchased last year. Anyway tried to call and email with no luck... an absolute joke and my little girl has been let down... totally gutted!

Viagogo just do not want to know. I am 69 years old and thought concession meant just that but I mistakenly bought child tickets for tennis ATP finals, Weeks of email and automated phone calls. They were only concerned in confirming that I made the mistake but no aid or customer help at all. Just told to resell on their sight. Also I did not realise these were resale tickets already. Just people buying and selling for profit. I can ill afford to lose £122 but I can warn others to be careful and avoid this website

Dear event lovers,

I paid for 2 tickets for the concert Florence and the Machine & The Staves and for delivery 3 months ago. My home address (Europe Union, not some tree outside the map) has never changed, but first they realized, they cannot send tickets (3 weeks before event), as the organizer not assured them yet. OK, I understand, but the system allowed me to enter that date.

When I explained that I'm at my home address additional 2 weeks, the agony started. Despite numerous communication (information and explanation from me and mostly PR answers from Viagogo), still don't know if I go to the concert, if I will get the money back...

The last excuse (by telephone and their e-mail) is, that organizer could not send me tickets to my home address. I live in the center of the capital city (again - European Union countries). 5 days ago Viagogo employee assured me now tickets will go on their way... Nothing new in my "Track your order".

My joy for concert is completely gone. So dear music lovers, just don't. If I only knew that earlier. :( :( :(

*UPDATE*
Hello Ray, thanks for asking. I sent few questions 4 days ago (about possibilities for picking up the tickets for my host and shipping cost refund) and again I got just usual "copy paste" text with no aswers. After all this will be worked out I will be more than happy to update my review, so far...

**UPDATE** It is less than 48 hours till the concert and I still don't have tickets. I got email that tickets were delivered but my host in London assured nothing came. VIAGOGO WILL I EVER SEEN THIS CONCERT? Last month I am dealing with this almost every day and also in my holiday time but still have nothing. Frustrating! I am on my vacation and totally anxious because of this.:(

***UPDATE***
I got tickets day before event but even 2 days before it there was so many problems and complications, that this was my last time with Viagogo. To be fair have also say, that they did gave me refund for shipping cost after all this mess. Viagogo, you have plenty of chances to improve your service.