Viagogo Reviews Summary
The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to issues related to ticket availability, inflated pricing, and inadequate customer service. Customers frequently report receiving invalid tickets, last-minute notifications, and a lack of effective support when seeking refunds or resolution. While some users may have had positive experiences, these are overshadowed by widespread claims of fraud and poor service. The overall sentiment reflects a strong caution against using the platform, highlighting a pressing need for improved transparency and customer support to rebuild trust.
This summary is generated by AI, based on text from customer reviews
Me and my friend had a the confirmed tickets and were not allowed to enter the stadium initially as the tickets were claimed to to be invalid by the gate staff. Later we had to speak with another person sitting at the box office who let us entry. Surprisingly they were unheard about viagogo.
This has been a nightmare. At first when I bought my tickets for an event called Electric Summer I changed my leave to come back a day early for the event. Without any warning the event was moved to a date 2 months later. It was then supposed to take place on the 29th of January 2016. There website advertises that tickets will be available no later than 3 days before the event. As the days ticked by I tried to contact them as I never was issued tickets even though they have had my money for 3 months. I eventually got a single reply assuring me that the tickets would be made available. It is now the day AFTER the advertised event. The event in fact never even took place as advertised yet again, but rather was moved to another venue and a later date (tomorrow). In any event, I still have no tickets. I still have no word from these thieves and the tickets on sale for the real event are almost 50% cheaper at another site. The most frustrating thing is that when you try to get hold of them to find out what is going on you receive an email back telling you that they will be in touch in 48 hours, which doesn't help seeing the event is in 12 hours.
Don't use this website. I will surprised if I get a refund
I travelled all the way from Asia to catch a football game here in Dortmund. The match is this Saturday and I have mentioned before to only deliver to my apartment on the 28th or 29th... The sender actually sent on 23rd and now giving me so much trouble with UPS and suddenly, it's my fault?
I have never encountered such a terrible service before and this is the first. Not to mention that I am not a European to begin with and specially made a itinerary here just to watch this.
Thanks viagogo for spoiling my beautiful trip here in Europe and I can't help it but to say this is totally disappointing at all levels!
Bought tickets for J Kauffmann concert in January, was not notified of cancellation, suffered boats of traveling to Madrid and now struggling to get even the money back.,!
After my first review was published they phoned and confirmed the tickets would be refunded. I just discovered replacement tickets delivered instead to my inbox (I was sure my card account was credited so never checked it then!). I emailed now a question why I still have tickets in my account and if they are valid as viagogo firmly confirmed on the phone refund (after I explained that I couldn't accept the replacement as I am not based in madrid and originally before cancellation of the concert I was supposed to travel there, but since the concert was one year postponed I could no longer plan such a travel and original tickets have full right of redemption) - but even my question was never answered! So I am not sure why I have new tickets in my account for the dates I disagreed with and even if these are valid!
Booked tickets to darts final as Christmas present, 4 days before event sent me email cancelling my tickets and even though now two weeks after I booked tickets there are more expensive tickets available on their site they won't pay any extra. Where is their ticket guarantee?
I bought tickets for a Barcelona FC match; they were expensive with additional costs for administration and delivery, despite being e tickets. They provided the wrong tickets and then created huge obstacles to prevent me selling them on. An absolute con!
Was selling 2 x Amit Utopia 2016 tickers in singapore. However, organiser decide to shut off the section thus I am unable to provide the seating ticket that I have posted up. Received email from viagogo mentioned that I will be charged SGD46.04 for the cancellation of the tickets on the 21/12/2015. Emailed them immediately and told them that I could send them the email from the organiser regarding the decision to shut of the section. NO REPLY & bank statement reflect the deduction. NOTE: Organiser did the cancellation of seating, NOT me. Please practice some flexibility and be more understanding to different situation, not charging every user when u have a chance to. Really reflect very badly on ur company sales tectics.
On 1st December My Madonna tickets were cloned. I was reissued new tickets to then be told by O2 that they had been closed. On 2nd I was promised a full refund and have not received it. 15 emails and 4 phone calls later I'm still no closer to getting my refund. I have even been refused a phone call from a supervisor. Do not use this company. And absolute disgrace!
I bought tickets for Bolshoi Theater and overpaid just to have the security of international site.
They didn't ship the tickets and they did not reply to any of my 4 online queries. This lack respect, professionalism and quality of service. I would never buy any ticket for any country in the world from this site! I would pay double, but never have to do anything with this company!
Hi. I bought ticket for MAMA Mnet Asian Music Award 2015 from viagogo and would like to say very disappointed with the service! Not only the ticket price is more expensive,
After few fuss about the ticket delivery which when I booked they say can send to me in Melbourne Australia and will be there on time before the event which cost me around AU$45. At the end viagogo sent to my hotel in Hong Kong which should cost AU$8 and also quite last minute and risky. I requested for refund for delivery fee and viagogo said that normal handling fee which clearly is not true! I then email again but they choose to ignore me.
I'd say i am very very distressed about this experience and never wanted to deal with viagogo again!
Please improve your service.
Stay away! Did not deliver as promised and just got a telephone number to an unserious private seller. Did not get refund
So don't buy from them!
My 21yo uni son bought 2 tickets online with Viagogo for Taylor Swift at Suncorp Stadium last night, december 5. It was an early Xmas gift for his girlfriend and he saved hard to raise the money. THEY WERE NOT LET IN. OTHER PEOPLE WERE IN THEIR SEATS. THEY HAD JUST DRIVEN ALMOST 2 HOURS TO GET THERE. NO HELP FROM ANYONE, JUST TURNED AWAY... ANGRY AND WANT COMPENSATION
I was just refused entry to the Taylor Swift concert in Brisbane. Tickets were fake. Ticketek staff told me to report to the police. So disappointed and angry. Don't ever trust Viagogo!
Viagogo stole money from my account. No idea how. When I complained at least 6 times they refused to look into this. I wrote to my bank and they refunded the amount. If this was one of us we would be in court for not returning money we took from someone. No apology or anything whatsoever. No UK address was given to me as I asked about court action 3 times. They just point blank refused to give me an address. GOOD LUCK TO YOU IF YOU SELL OR BUY WITH THIS COMPANY.
We bought tickets to travel from NZ to Australia to see Taylor Swift. Paid AUD$298.00 per ticket to sit in the front rows. On arrival found we were sitting 1/2 was back in the stadium and could hardly see Taylor. The tickets were emailed to us two days before leaving and now see on the ticket that they were only worth AUD$169. This company is a scam.
I ordered tickets for the Italy v England rugby match in Rome on 14th Feb. Originally my tickets were to be delivered to my hotel (as we arrive on the Wednesday before the game which is on Sunday), however, this was changed and the tickets were delivered as e-Tickets to my email. It was by fluke that I noticed that the e-Tickets were not for the seats that I ordered. My original order was for 2 tickets in Section BS, the e-Tickets were for Section BD which is two sections further away from the centre of the pitch and right in the very corner of the pitch. After numerous attempts to get a suitable response from Viagogo through their website I tried telephoning and surprise, surprise both the numbers that I tried had automated responses. YOU CAN'T TALK TO VIAGOGO. This has been going on since November 4th and I haven't had a single communication from them for around 3 weeks. THEY SENT ME THE WRONG TICKETS AND DON'T GIVE A DAMN TOTALLY SPOILING MY 1ST TRIP TO ROME.
Purchased 2 tickets for Lady Gaga and Tony Bennett, costing £290.00!. The show was cancelled! Viagogo refuse to give a refund. Very rude customer service team who advised several times that a manager would call me back... but no one ever did!
Viagogo are a pack of bastards.
My wife purchased 3 tickets months ago, and now today, just days before the concert, no tickets are now available. How can that be when they are guaranteed.
We are so disappointed as we have done $664 and now no tickets are available.
I bought tickets to a concert and over the phone was told that the cheaper tickets were sold out. I accepted this and bought tickets that were twice the price. When the tickets were emailed to me a couple of days before the event, I saw the price on them was the original price. They as a company bought them and inflated the price before it was passed onto me. DISGUSTING! Never use them!
I saw £28 as a ticket and it stated a child ticket. I was charged £40 but it was a ticket for someone else in another name for £10! Luckily I changed my ticket thanks to a nice and helpful employee of Viagogo face to face at their office at the 02.
About the Business
Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets 100% safe and guaranteed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members