Julija S.

Dear event lovers,

I paid for 2 tickets for the concert Florence and the Machine & The Staves and for delivery 3 months ago. My home address (Europe Union, not some tree outside the map) has never changed, but first they realized, they cannot send tickets (3 weeks before event), as the organizer not assured them yet. OK, I understand, but the system allowed me to enter that date.

When I explained that I'm at my home address additional 2 weeks, the agony started. Despite numerous communication (information and explanation from me and mostly PR answers from Viagogo), still don't know if I go to the concert, if I will get the money back...

The last excuse (by telephone and their e-mail) is, that organizer could not send me tickets to my home address. I live in the center of the capital city (again - European Union countries). 5 days ago Viagogo employee assured me now tickets will go on their way... Nothing new in my "Track your order".

My joy for concert is completely gone. So dear music lovers, just don't. If I only knew that earlier. :( :( :(

*UPDATE*
Hello Ray, thanks for asking. I sent few questions 4 days ago (about possibilities for picking up the tickets for my host and shipping cost refund) and again I got just usual "copy paste" text with no aswers. After all this will be worked out I will be more than happy to update my review, so far...

**UPDATE** It is less than 48 hours till the concert and I still don't have tickets. I got email that tickets were delivered but my host in London assured nothing came. VIAGOGO WILL I EVER SEEN THIS CONCERT? Last month I am dealing with this almost every day and also in my holiday time but still have nothing. Frustrating! I am on my vacation and totally anxious because of this.:(

***UPDATE***
I got tickets day before event but even 2 days before it there was so many problems and complications, that this was my last time with Viagogo. To be fair have also say, that they did gave me refund for shipping cost after all this mess. Viagogo, you have plenty of chances to improve your service.