ViagogoReviews 1,913

Some weeks ago bought tickets for a concert in Amsterdam for this Saturday 4th June. At that time there were a number of tickets available of different types and from different agents. The concert is now less than 72 hours away. I am extremely concerned that they are duplicates because Viagogo are again listing pair of tickets in the same section and row, as the ones I bought and the concert is sold out. Its highly, highly unlikely that these arent duplicates. Lord knows how many times they have been resold. So, as they ask all buyers, I emailed them my concerns immediately I recognised there might be a problem, no reply. A day later and the tickets are still up for sale. Their guarantee says they will get me into the concert. So far, I have had no indication that this will happen even though they have tickets available on their website for the concert - as they havent replied. I will let you know how this turns out! My trust in their much vaunted guarantee rests on whether they can resolve this. So far they havent even responded to me. I have booked flights a hotel as I am from London. I stand to lose £1000 or 1300 Euro but have heard nothing!

RIP OFF! TOTAL CROOKS! DO NOT USE THEM!

I purchased tickets from viagogo for an event in Mexico, unfortunately, my schedule changed and I could not attend. I, therefore, listed the tickets back on Viagogo in an attempt to cover my costs.

My tickets were purchased and I was instructed to send them to the buyer - which I did. Viagogo confirmed the buyer had received the tickets, viagogo confirmed that payment would be made to me following the event. I waited, and waited, and waited... then I received an email confirming that payment had been made... I WAITED AND WAITED AND WAITED TO RECEIVE THE PAYMENT... GUESS WHAT? "PAYMENT FAILED"... no reason given, no details, no one to contact. Template message replies from my various emails to them - my viagogo account shows I am owed $600... but there is no way for me to get that money. WHAT A BUNCH ON DISHONEST CROOKS - YOU SHOULD BE ASHAMED OF YOURSELVES. I WANT THE MONEY I AM OWED. THE TICKETS WERE PURCHASED FROM YOU, SO THEY HAVE TO BE REAL, THEY WERE SOLD TO SOMEONE ELSE BY YOU, YOU HAVE RECEIVED THE MONEY FOR THE TICKETS... WHERE IS MY MONEY?

We ordered 8 tickets for the Benfica match. Three days before the match we would receive the tickets by mail. We went to Lisbon and still promised us the tickets to be send to our Lisbon address. A day before the match they cancelled the tickets. Can you believe it. Still in shock! This company should be banned. In Holland me and my mates put bad reviews in on the website Trustpilot and straight after these reviews they put anonymous positive reviews. Please be warned!

My kid is doing 15 this year. As a gift for him, I registered for tickets in FIFA Champions League 2015/2016 final. Of course, I was not luck enough to receive a ticket in their fantastic process of giving tickets to they want. So, I decided to buy the ticket in Viagogo. I bought in advance and asked to deliver in France, where a friend of mine would take them and find us in Milan. I live in Brazil and decided to do this, since the tickets that were from Germany would arrive earlier in Europe than in Brazil. I received the email saying the tickets were shipped in May 9th. And would be delivered by May 11th. In May 11th, the date got change to May 12th and after that it got changed to "no more information". The tickets got lost. UPS that I thought was a reliable company(my mistake), could not allow me to raise a complain, saying that I was not the sender. Who is the sender? Viagogo? No they say that it is a problem to be managed with the seller. Now, I am 6 days from the game and I have no news. Viagogo told me I should contact UPS (really?) and UPS is not giving a damn that it will take a month to find this package, The tickets were very expensive and I have the overseas airline tickets and hotels as well, that are going to be missed. Besides that, there is no customer care in Viagogo. They only say that you should send an email, that is never answered. UPS does the same. You, as a customer, needs to slam their door and find a way to contact them, like you were a thief. I need help and they never contact me. I feel completely betrayed. What should have been a celebration is changing into a nightmare.

I purchased tickets in April 2016 for a consert in Japan in September 2016. At the time I was NOT informed that they would be shipped 3 days before the concert. I am in the United States military and will be stationed at a Japanese military facility during September. I cannot receive the tickets three days before the concert because I do not have an address at that time that they can be shipped to. Any reasonable person would be under the same impression that I was, thinking that the tickets would be shipped within a reasonable time frame after purchase to my current USA address. WHY CANT THE SELLER SEND THEM TO ME NOW? OBVIOUSLY THEY DONT HAVE THEM! There goes $400 in wasted money.

I'm also sharing my personal experience of viagogo as I bought 4 tickets at a jawdropping price of 800eur. Price paid is of course much more than what they re really worth but fine, you decide to pay up if you re really keen to go.

As of today and one month away from the concert, I havent received any tickets despite them telling me that they have been delivered. Their website help is useless, 'copy paste', they keep on asking me for confirmation of my details despite me providing them with everything. I am now taking legal action. STAY AWAT FROM THEM!

I purchased 2 tickets for Rod Stewart in Ireland. Concert date June 2016, I purchased tickets November 2015, I wanted great seats in a covered area, and was charged 826 euros for the tickets. Expensive? Yes but a special treat for my wife. The tickets arrived, face value 96 euros each, and the position in the farthest away part of the stadium from the stage. I revisited their site recently to find that I can now buy 2 tickets in the same covered area for 290 euros in total. Viagogo state that the prices have gone down for this concert,

I paid $2475.38 for sec 100, front and center, but when the payment went through they say row HZ. There is NO ROW HZ! After several emails asking them what does HZ mean they finally told me it would be somewhere between ROW H TO Z.. so Vague! My guess is the tickets are promised by the venue from a pool of tickets that are comps for musicians and promoters.
After research here I learned that Viagogo has a reputation for delivering less than what is promised. Sometimes they may come through. But it is very risky for sold out events. And their policies are tricky. They aim to keep your money and don't care about the suffering they cause others. My suggestion is for people who got ripped off by these shady ticket jerks is to go to your bank or call your credit card company and sign a dispute to the charge and have the bank investigate them and try to get your money back . Credit cards are easier to get your money back. If they are giving you a fraudulent deal then they will get them. I don't trrust this weekend 2 of Desert Trip tickets. The stars are not good for me on that weekend. As an astologer, my prediction is that many people will get screwed by them. And there will be a whole lot of selfishness and aggression at the weekend's events. Aries full moon.

I am sorry I did not research the site before I bought tickets. I am the same as other reviewers I bought tickets for specific seats for $248 and was charged a total of $335. I got the tickets with a face value of $79 each in a totally different area. This site should be investigated by the ombudsman. I keep getting computer generated responses in reply to my emails. It is not clear when you are booking the tickets at all. Stay away from this site and I advise everyone who has been scamed by this site to contact the ombudsman to try and stop this horrible site from operations.