ViagogoReviews 1,913

I bought tickets in good faith from this site at A significant mark up which was fine as I really wanted the tickets. However on contacting the venue to confirm these tickets were OK as it was the first time I had purchased tickets from this site. I was informed that my tickets are invalid and that I would have to contact viagogo for a refund. I contact viagogo about this issue and was issued with a reply that it is not their problem much to my surprise and no refund would be issues. I then tried to contact them again to obtain a contact number to speak to someone in person as the website makes it difficult to discuss a problem with limited contact info. However much to my surprise all my emails are returned as undelivered. I contact my service provider and they have suggested that viagogo may have blocked my email so that I cannot contact them again about this issue. I have been trying now since the 22nd Dec to get in touch to no avail. Do not use this site I am over £230.00 out of pocket for tickets that cost £110. I can't actually believe how poor the customer service is from this company. I would personally trust a ticket tout outside a venue before every using this service again, please think twice before purchasing. Can't believe a company can sell invalid tickets and then refuse to refund you.

I purchased a cricket ticket which they say they sent to my e mail address. After sending several contact e mails no joy. If you want to give them money for no reason this company is for you

Bought two tickets for Adele £208.99 each which I thought was a lot but really wanted to do it. Didn't give total at checkout as I'd used site before and it had my card details. Costs added were £59.72 EACH ticket booking fee and £10.64 EACH ticket postage, plus VAT. The total came to £582.57 - I feel completely ripped off and has spoilt the fact that I got tickets. Then to make it worse £602.99 has gone out of my account. Nearly £100 extra per ticket on tickets which were £208 already. I just feel sick now from this experience! I have tried to contact them and can't. I'll never use this site again- should be illegal to rip people off like this.

I live in South Africa and bought tickets for a local rugby 7's event, 4 months before the event. Only 30% of the tickets arrived but I was still charged for all of them on my south african VISA card! The balance I resold on their site and now cannot get paid as I have a south african VISA card! This is a complete scam and the most unprofessional and illegal experience ever. Regards Geordie

Viagogo has no scruples selling tickets for a show several hundred percent above the true ticket price. To add insult to injury they then rip you off further by charging an enormous "booking fee" and "delivery charge" (without forewarning you about these charges!), for the privilege of emailing the hugely overpriced "tickets". The ticket arrived by email without my name on it and that's when I smelt a rat and went online to see how ripped off I was from reading other reviews! An utter disgrace that people can operate a "business" like this!

I've had exactly the same experience, extortionist fees, no contact via standard, customer srevice helpline or email. I tried unsuccessfulluy to contact a customer service agent at viagogo and only managed to get an automatic telephone service based somewhere in the UK. I would never use them again... ever. They are listed as a Swiss company and yet have over 100 employees at a facility in Ireland and presumably at other locations in UK. It is not possible to contact them at any of their supposed physical addresses.