ViagogoReviews 1,914

NEVER NEVER NEVER Use Viagogo to book anything
I Booked tickets for a Who concert in September 2016 - the concert was on April 12
I was rather concerned that having paid over £200 with an extortionate booking fee of £48! - that my tickets had not arrived
I tried for weeks to contact Viagogo - no reply to any of my emails and contact by phone was not an option until 72 hours prior to the event.
They promise ticket deliver at least 3 days before the event.
My tickets never arrived - I was unable to track any deliver and no one at Viagogo ever got back to my messages. I now, not only missed the concert but have what seems a battle with them to obtain a refund. This company is not interested in its customers who hand over money expecting a service in return. They are obstructive and unprofessional and appear to be collecting cash and extortionate booking fees under false pretences Please save yourself the grief and book with the venue direct.

ABSOLUTE SCAAAM! Do not order tickets from this company! I am a past employee I worked here absolute ridiculous company they have no guarantee as they claim because barely anybody gets their tickets in time, 99.9% of people calling the company are asking where are their tickets the event could be in seven hours! We are told as customer agents by managers to basically lie to the customers reassure them the tickets will be with them shortly and nobody knows where the tickets are! All built on lies and not to panic the customer just a joke people have lost out on big money do not order on this

We bought 7 tickets for the Bundesliga match Bayern Munich against Borussia Dortmund that was played on April 8,2017 in the Allianz Arena in Munich. We clicked on Category 1 tickets, clicked on a GUARANTEED section of the seating charts, payed 13 times face-value of the tickets, but received seats in the second to last row of the upper bowl in the stadium. Typical bait and switch technique. In addition, tickets were sent last minute to our hotel in Munich, so even though we had bought airfare and hotel stay, we did not know until the day before the event if the tickets will be received. There is no way to get in touch with this company (no customer service email or phone number), the worst experience ever! Stay away from them, they need to go out of business!

This is what I got from them:

Dear John,
We are contacting you regarding your order 1XXXXX3 for Coldplay on 15 April 2017.

We are very sorry to inform you that your seller was not able to provide your tickets as originally ordered. Therefore your transaction has been cancelled and you will be refunded the full purchase amount of $647.48.

We will refund your order back to the same payment method you originally used to purchase the tickets. Please allow for up to 10 days to receive the money back to your account.

Viagogo is a platform that enables ticket sellers to reach customers. Ticket sellers range from individuals with a spare ticket, to multi-national event organisers.

When a seller is unable to provide the tickets they have advertised for sale, we step in and make every effort to find replacements which are comparable in category and price. Despite our best efforts, there are exceptional circumstances where no similar replacements are available, in which case the sellers is not paid, and we provide customers with a full refund.

We appreciate your cooperation and understanding in this matter, and apologise for any inconvenience caused.

Kind Regards,
Shane

Билеты в оперу заказала за три недели до отьезда в Лондон. ЦЕНА БЫЛА В ДВА РАЗА ДОРОЖЕ + ОПЛАТА ЗА ОБСЛУЖИВАНИЕ. НО БИЛЕТЫ Я НИКОГДА НЕ ПОЛУЧИЛА. Сейчас, вернулась из Лондона и нашла в своей эл. почте билеты, которые были отправлены за день до спектакля. На билетах чужое имя и совсем плохие боковые места. Перед вылетом в Лондон проинформировала кредитную карту, надеюсь, что грабители не получат деньги. Жаль, что не прочла заранее оценку работы VIAGOGO--ONLINE ROBBERY

Bought tickets to 21 Pilots for my son and girlfriend. Thought this was the site to buy them from. Ended up costing me nearly double the price took a long time to send (months) thought we were not getting them. Today I compared some tickets I bought for "walk off the earth" already they have them double the price and they have not even sold out. I would not buy from them ripping people off. I struggled with giving them one star.

I recently bought two tickets from Viagogo for the Round 10 Richmond vs Essendon 'Dream Time' game at the MCG. The cost on the website was $60 each for 'general admission' which after 'costs' turned out to be $80 each (face value $25 each) When I down loaded and printed the tickets, they had 'seat 5 and seat 6' on them but there was no Gate entry or area mentioned. I message Viagogo and asked where the seats were only to be told that 'general admission' means standing room. As I was taking an elderly parent standing is out of the question and I'm now stuck with tic

Kets that cost $80 each for standing room. No where on the website or the ticket is 'standing room' mentioned and as such I believe is false advertising on their part. Note, GENERAL ADMISSION MEANS STANDING ROOM.

I did not realize this was a resale site. When I clicked on the Santana concert, this site immediately came up. Went through the process of purchasing tickets, and at check out was slugged more than $40 handling fee per ticket. Under NO circumstances use this site - VERY MISLEADING. The concert is this week and after reading reviews I hope we don't have any issues on the night. We have been issued tickets so hopefully will have no dramas. Paid an extra $150 for what:-(