ViagogoReviews 1,913

I did not realize this was a resale site. When I clicked on the Bruno Mars concert, this site immediately came up. I thought I was buying two tickets, ended up with three and a bill for $961.83. Anyway, the tickets were either taken from my home, or misplaced and I contacted Viagogo. They stated I could only replace them if they were e-tickets. ( I was not given the choice to have an e-ticket). They basically said to bad so sad. I even offered to pay a re-issue fee, but forget it. I will never to business with this company again. I am so upset over this loss.

Vigogo changed my seat 3 times with only hours to go before the show so had to accept what I was told was an upgrade it wasnt and spoiled my experience. Try to resolve a complaint and you dont get a reply, emails returned and when do finally get to talk to someone the phone call was dropped! Really frustrating and would never, never use these cowboys again. Bad, bad experience that unless you have time to sit at home chasing these rude people to resolve your issue you wont get anywhere

DIARY.

September 2016 - tickets booked via the Viagogo website for a show on 8 April 2017

3 April 2017 - confimation e-mail received to say tickets despatched by Royal Mail Special Delivery

4 April 2017 - nothing the tracking number that Viagogo provided says being processed

5 April 2017 - Nothing in the post and at home all day to sign for delivery

6 April 2017 - e-mail received to say no we havent posted them at all but we have sent you e-mail versions to printt off - SO YOU LIED TO ME VIAGOGO

7 April 2017 - Printed off tickets but not my order and not in my name - contacted the venue direct who advised " yep thats Viagogo they bulk buy and sell them on so all tickets have the same name on them. If I was you Id never buy from Viagogo again"

Tomorrow iff to the show and hopefully a seat

Literaly been heartbroken by VIAGOGO.
No guarantee that I can really attend the Coldplay concert that I have been looking forward for a long time. Ive booked airfare and hotel only to find out I dont have guaranteed tickets for the concert.
And They wont allow cancellation? The hell? Such a scam tactics!
Pick up point of tickets in STARBUCKs and no contact person time of pick up is already during concert already started? Really? They dont wantme to attend the concert? Why would they put time of pick up during all the people are alredy inside and no Name or no. If the hell that person wont show up? No chance I gotta have real tickets. So stupid of me that I fell for this scam! Do I need to ask starbucks if they got my tickets and ask for complimentary coffee!? Really VIAGOGO?

I have read a number of reviews with all the same problems. I too have been conned by paying exuberant fees. Not realizing that this was a resale site, I eagerly purchased tickets for village people only to be stung by paying double the amount. I have now listed these tickets for sale on Viagogo, hoping that I can recoup some of my costs. I need to ask questions: when will I have to pay for these tickets? As I have relisted them to sell, when will I receive payment, if sold. Questions that I cannot find answers to. A hotline number would be most beneficial. Afterthought, I should have checked these reviews first.

I got a ticket to a barcelona match and it was a good price. The ticket worked so I had a great experience.

I was worried because I bought my ticket to a Barcelona match and then read these reviews. Here is the thing, when you buy your ticket, you don't get the tickets immediately, Viagogo has to source them from someone else and then they deliver it usually within the next hour or so that made me uncomfortable. Also there is a surcharge fee at checkout but you don't have to buy the tickets, it's not some hidden cost. I got a good deal overall so I am happy with the service.

Haven't found a more shameless company than Viagogo.

I bought a ticket to the Bayern Munich - Dortmund game for this coming weekend yesterday. The ticket was marketed as "Section 105" on their site, however when I opened it after I made the purchase and downloaded the ticket, it clearly says it is for block/section 125, which is a section close to the goal, not what I wanted to buy at all.

I wrote to Viagogo right away to report this issue as incorrect ticket received, after more than a day they responded today with this following crap:

"We have reviewed your order and the tickets you have received, and we can confirm that they are correct and valid for your order. Therefore we cannot provide a refund, nor any compensation."

What the hell? They either can't read or purposely trying to deceive the buyers. And they have the gull to charge me more than $70 for what Viagogo says it is VAT and service fee. Outright lies. VAT? Hello? The US does not charge such a thing as VAT (it might charge a sales tax but there is no way a whopping 30% sales tax) for starters and what "great service" Viagogo has been providing? Nothing but headaches. If their service is considered "great", I don't know what service out there that is not "great". After paying this much money I am getting the incorrect ticket and Viagogo would not even acknowledge that I received the wrong ticket?

I am tired of their gimmicks. Misleading potential buyers by telling them "the prices are rising in the last three days", yeah right. We all know the closer to the event date the lower the prices are, in general (I was a seller on Viagogo too so of course I knew). And they overwhelm and trick potential buyers with those tickets that have been allegedly "recently sold". If they have been sold, wipe them out and get them away from the view! Don't make it look like everyone is buying these tickets, plus Viagogo makes the buyer's experience much harder and less friendly.

So much greed. Coming up with all sorts of excuses to charge money from both buyers and sellers. And they don't even publish their phone number. What are they hiding? Viagogo has no shame. Shame on them!