ViagogoReviews 1,913

Please don't trust Viagogo. They are not trustworthy and in case of crisis they won't help you. All fees are hidden too until the very end. In case of cancelled event they send you 1 email that you can request refund and if you don't respond in 24 hrs they will send you voucher so you can buy different event at different time. Very bad, very bad

I bought tickets for Oktoberfest 2021 in Munich. The event organizer announced the event cancellation on May 3rd, 2021 It is now May 13, I have called and emailed 8 times asking for a refund and provided proof from the event organizer that Oktoberfest 2021 is canceled. They are refusing to refund me. I also never received tickets since the event is canceled btw. Viagogo does not follow their posted refund policy and does everything possible to keep your money. Find another ticket broker - Viagogo is not to be trusted

Viagogo sold me tickets for a concert that had been rescheduled months prior to selling me the tickets. Viagogo will not refund me my money because I can't make the real concert date.

Viagogo

Dear Jason,

We hope you are looking forward to Diamond Rio!

In the unlikely event that you have any last minute issues or questions, we are here to help.

You can call us on ******* 632 410 (US) or +1 8772 632 410 (International), and reference order ******* when prompted. Your full order details can be found below. Click here for alternative numbers

Event Information

Order ID: *******

Ticket(s): Section ORCH CTR, Row N, (2 Ticket(s))
Event: Diamond Rio
Venue: Clark State Performing Arts Center
Date: Friday, April 16 2021 20:00

Order Information

Customer Name: Jason
Payment Method: PayPal: *******@hotmail.com
Number of Tickets: 2
Total Charge: $712.95

Enjoy the event, and if you're left wanting more, then take a look at the latest hot tickets available on viagogo.

Please do not reply to this message, as this email address does not accept incoming email. If you have any further enquiries please call us on *******410 or visit our help centre.

Thank you for using viagogo!

Copyright © 2021 viagogo. All rights reserved
Privacy Policy | My Account

Horrible Customer Service! I bought tickets for an In This Moment concert which was set for may 2020 and it has been MONTHS before they processed a refund, apparently they do not have the technology to do this like the rest of the technological world. And now to get a refund I have to either have PayPal - which i don't - or save my banking information on their site? If they can't process a refund why on EARTH would I give them my banking information to SAVE? I tried calling and can't reach a human - my order ID is no longer valid and they just hung up when I put it in. I will never be using their services again and encourage others to do the same as they just want to keep your money and not help you at all.

I paid for tickets and they sent tickets from the last year. They said the tickets were still good and refused to send me tickets with the correct date. I was driving 8 hours and get a hotel to go to a concert that had the incorrect date and year! This company is a scam! Do not get screwed like I did.

I purchased tickets for a FiveFingerDeathPunch concert in Portland, Oregon on Oct 16 it was canceled around Oct 1st, I talked to them and they said I would get my money within 60 days, here it is almost 4 and a half months later and I still haven't been paid, and now they won't even estimate how much time before they pay me

I purchased tickets to an event on this site only to find them moments later on Tickemaster at half the price. But don't think about cancelling a purchase or getting a refund. All sales are final, No refunds. Customer service only can read a script - in broken English. I'll never use this site again. Ever.

Here a lot of random places and dates, but the tl; dr is that they have been somewhat efficient and very committed to getting me my money back.

I live in Hong Kong, and I -VERY RELUCTANTLY- bought tickets in July 2019 for a concert that was going to be in Japan in March 2020 (Note: I bought them from the page, not from a random user). Because of COVID, it got cancelled. Knowing that they were second-hand tickets I had little to no faith in getting the money back. However, they sent me an email immediately asking for the tickets back and saying they'd send me the money. They gave me an address in Taiwan, but because of COVID and bureaucracy, I needed the name and ID number of the person who was gonna receive them. I didn't have it and it was the last day of their deadline to return them, so I gave up again (in my head, it was money spent almost a year ago and it was gone forever).
A week later they called me and told me they were curious about what had happened. I explained the situation and actually thought the tickets were lost. They told me to look for them and gave me a new address to send them to, now in Japan.
I was finally able to do it and they offered me either credit or the money back in my account. I couldn't believe they were gonna refund the whole thing, no service or transaction charge whatsoever.

Admittedly, I did have to navigate through a somewhat confusing webpage at times, but I am happy to inform you that 13 months after getting the tickets I got all my money back!

I honestly rarely write reviews, but they made such a good job, and they actually made the effort to pay me back and called me, so I thought I would return the favour. Also, every person that contacted me either through the phone or email was super kind and nice!

Do not buy tickets through this company. My event was moved from Las Vegas NV to Arlington TX due to covid. They have refused to refund my $$ for the venue in Las Vegas. They keep telling me they have not been officially notified that the event has changed venues. YET they are selling tickets on their site for Arlington. Go figure That little lesson cost me $600

Whatever you do do not buy tickets through this company. The tickets are overpriced and they do not have permission to resell tickets for lots of the venues. This means that even if you are lucky to actually get your tickets, you may be refused admittance to the venue. If you are in the UK and book tickets and want a refund, I would suggest you go on Victims.of Viagogo and download the template letter that's on there. I used this and got a refund after months of emailing

We had purchased tickets to Cher in Charleston, SC in March of 2020. Covid hit, and all shows cancelled or "postponed" so they say. We called in regards to getting a refund, like so many others. And they refused to help. The advised it's postponed and they will announce new dates. No one is performing in 2020, and we purchased tickets for this show, because it worked for our scheduled, we can't commit to 2021, and its not even a sure thing Cher will come back to Charleston. So many people are hurting now, with out jobs and bills piling up. We just want our money back, so we can put it to good use. I will say, even if they choose to do the right thing - which I doubt they will... WE WILL NEVER USE Viagogo AGAIN! EVER. I will do everything I can to make sure others know about this. This is the time for companies to shine for doing the right things in a time of crisis. Viagogo, you failed.

The concert I bought tickets for was "postponed" due to Covid. Ticketmaster is giving refunds because a new date has not been set. Viagogo refuses to refund. Enclosed is ticketmaster email.
Your Event Has Been Postponed

This is to inform you your tickets are still valid.

Hi Elton John fan,
The event organizer is still planning to reschedule your event and your tickets will remain good for the rescheduled date.

Hang on to your tickets - we'll email you as soon as the new date is announced.

If you do not wish to wait for the new date announcement, you also have the option to request a refund beginning Wednesday, June 3rd at 10am ET for 30 days through July 2nd.

If you decide to hold on to your tickets, we will notify you when the event organizer either cancels or reschedules the event. In the event of a cancellation, we will automatically issue you a refund.

Request a Refund

If you prefer a refund, you may request one HERE starting on June 3rd at 10am ET. We will process your refund in as soon as 30 days.

Request Refund

Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster.

Thank you for your patience and understanding. We look forward to gathering and celebrating the live experience together again.

Ticketmaster Fan Support

Ticketmaster, Attn: Fan Support, 1000 Corporate Landing, Charleston, WV *******

I bought a ticket to an event that was postponed for a year. I cannot go on the new date. The only option they have offered me is to resell the tickets and pay them another commission. DO NOT BUY ANYTHING FROM THIS COMPANY

I spent nearly 700 pound on tickets for this year, the event has been cancelled but the tickets are still available for NEXT YEAR! I requested for a refund and they told me i could not have one as the event as been postponed till NEXT YEAR! I told them i can not attend as i am not in this country at this time and they still rejected, i think this is absolutely ridiculous. DO NOT WASTE YOUR MONEY ON THIS WEBSITE, would rather burn it.