I bought tickets for Oktoberfest 2021 in Munich. The event organizer announced the event cancellation on May 3rd, 2021 It is now May 13, I have called and emailed 8 times asking for a refund and provided proof from the event organizer that Oktoberfest 2021 is canceled. They are refusing to refund me. I also never received tickets since the event is canceled btw. Viagogo does not follow their posted refund policy and does everything possible to keep your money. Find another ticket broker - Viagogo is not to be trusted