Viagogo

I bought three tickets via Viagogo. Tickets were selling out fast and I failed to spot all the hidden costs. Just to give you a flavor of what I am talking about, I was supposed to pay £237.45 for 3 tickets (£79.15 each), to which they added £65.98 booking fee, VAT £13.20 and "secure ticket delivery" for an additional £10.36.

I paid £326.99 in total for 3 tickets@ £79.15. I will never EVER use Viagogo again, will let everyone I deal with know about this and will spread HONEST reviews until my fingers can't tap anymore.

Viagogo just do not want to know. I am 69 years old and thought concession meant just that but I mistakenly bought child tickets for tennis ATP finals, Weeks of email and automated phone calls. They were only concerned in confirming that I made the mistake but no aid or customer help at all. Just told to resell on their sight. Also I did not realise these were resale tickets already. Just people buying and selling for profit. I can ill afford to lose £122 but I can warn others to be careful and avoid this website

Just received a casual email from Chloe of Viagogo telling me that the tickets they sold me are not actually available. Yes they say they'll give me a refund. Great. What they won't refund is the flights and hotels I've also booked.

So they took my money for 2 months for tickets they had no right to sell, then 2 weeks before the gig, way too late to make other arrangements, they finally come clean and admit they never had any tickets to sell.

Please stay well away from this company. Don't make an expensive mistake like I did.

Placed and order. They added an exorbitant servicing fee, which was not disclosed earlier. Further, they charged my account even though they were not supposed to until the tickets were purchased. Finally, no response from them, and I am going to suffer huge losses for purchasing the tickets. This site looks like a fraudulent one, and if I do not receive my refund asap, I will commence complaints with the federal trade commission in the US, and then followed by other countries.

This site is very very dodgy and I will never use it again and dont recommend anyone use it. While we got into the venue we know of 5 people that night who were refused entry because the tickets had already been scanned. Pre-warned we turned up before the gates opened to be sure of getting in but even then we were anxious the whole time. Tbe booking fee was outrageous too. I reported them to the ACC who responded that they are already under investigation. Avoid!

Blink 182 - Prague
We have received emails that the concert has been postponed and wait for update. My friend who bought their tickets outside of viagogo received no such information. I called the venue and they said everything is going according to schedule. What probably has happened is that they sold duplicate tickets and were hoping that some people may not show up thinking the show is off. We still got our tickets but we will have to be there early to go in before someone else scans the same ticket.

Worst experience buying a ticket. After researching dozens of tickets on several sites, I had the misfortune to use Viagogo. I chose ticket based on arena map. Boy, was I screwed. Map was wrong, ticket is behind stage. Two emails later, it appears they have an automated customer service with generic responses. First, "yes, you received the ticket you ordered", then "if you're not happy with ticket, feel free to relist". NEVER do business with Viagogo, unless you can afford to waste your money.

Don't buy from this lot. Its a complete rip off. The amount you pay isn't fully displayed until you purchase. You are pressured into buying by getting messages saying only so many tickets left. I ended up going to the official vendor afterwards and their was still tickets left. The only way of getting a refund is through reselling your ticket and they take a percentage of that as well. Will never use this site again. Save yourself the grief and don't use them.

This website is scum. They use hacking software to clean out legitimate ticket websites of tickets. Then they sell them at 3-4 times the original price, or more. If this isn't bad enough they then sell the same tickets to multiple people, so many people get refused at the gates. This company is pure scum, anyone who works for the company is doing the devils work, and should be ashamed to the core. Evil owners are sitting in a fat mansion, living the high life off decent peoples hard earned cashed, shame on them. They would rob they're own grandmothers. One day karma will catch up with them.

Bought a ticket for Neil Young at O2 for twice the ticket's face value. The gig was then cancelled by the band. I only found out the night before when I was researching parking on the O2 website. I immediately contacted Viagogo (no telephone number given on their website) by email. No response. I emailed them again and was told that my ticket was not returned to them in time and there would be no refund. I have lost £110. Don't use this site. They are registered in Switzerland so not regulated by Trading Standards. There are literally dozens of people posting on message sites who have lost hundreds of pounds with them.