Viagogo

Bought two tickets for Adele £208.99 each which I thought was a lot but really wanted to do it. Didn't give total at checkout as I'd used site before and it had my card details. Costs added were £59.72 EACH ticket booking fee and £10.64 EACH ticket postage, plus VAT. The total came to £582.57 - I feel completely ripped off and has spoilt the fact that I got tickets. Then to make it worse £602.99 has gone out of my account. Nearly £100 extra per ticket on tickets which were £208 already. I just feel sick now from this experience! I have tried to contact them and can't. I'll never use this site again- should be illegal to rip people off like this.

This company, apparently located in Europe, is terrible and a rip off. Do not use them! I bought 2 tickets in advance (6 months) and only 24 hours before the show did I find out I had actual seats. The seat location was terrible. I paid 4 times more than what they are selling for now. It took 10 phone calls, tons of email, to get any assistance. The people you deal with are no doubt in Europe. They are trained to not give you a straight answer and will put you off saying wait another day. I have learned my lesson never never to use this lousy ticket service again.

Once you pay for your tickets you cannot download them. You will receive an email that the purchase is confirmed and that the tickets are available 3 days before the event. On top of the ticket price they charge taxes and in my case a Euro 300.- service fee which was not indicated during the purchase.
Don't use the viagogo platform. Buy your tickets from your local ticket provider! They make the website look real but it is a scam! BE CAREFUL. You cannot resell your tickets because you cannot download them in the first place.

We bought 2 tickets for Adele. The price quoted did not include tax and then an additional booking charge was added. So what appeared to be a $500 purchase ended up being $800 - no honesty here!

To make matters worse I entered the wrong e mail address and now I cannot get hold of anyone to sort out and to see where and if my tickets will arrive.

The most frustrating experience all round. I would not use this company again.

Next step contact credit card company - but now we will miss out on Adele!

My own fault for not looking at reviews. But hopefully someone else will avoid making the same mistake.

The tickets I was sold are invalid. The stadium confirmed these will not work, so had to then go directly to the official vendor (which is what I should've done in the first place).

To top that off, the initial charge to my credit card went up by 1.5 times the next morning, had to quickly cancel the credit card (which cost me yet again).

Overall, I'm surprised this site can still legally operate, I hope it gets shut down and the owners are dealt with as appropriate.

After fighting with them for two and half years to get refund of £176 and being ignored we are now bluntly told we can't get money back even though the show was cancelled. Every other review says the same thing. Someone is a millionaire by stealing money from so many people.

Wish I had seen reviews before using viagogo. Sounded ok so purchased 2 tickets. Paid £156 and when they arrived they were £63 for inferior seats. No explanation. For charges When I complained by email because hopeless trying to speak with anyone was told no refunds but. They would resell tickets -and charge me a large fee no doubt. Think their service is appalling - how in the world do they stay in business with such bad reviews. Sally

Bought two tickets to the French Open in Paris, at a very marked up price, two months ago from Viagogo. Received an email inviting me to download my tickets. Noticed they had someone else's names on them. Contacted Viagogo and was told they "would take care of it". Sent me another invitation to download tickets. Same misinformation on tickets. Went to Viagogo website to find out why, and read that incorrect names wouldn't matter at venue. Not true! My son and I were refused entrance and I am out $750! Roland Garros told us they would be initiating a class action lawsuit so this doesn't happen again. Too late for us, unfortunately.

So what is to be done about this web site I have bought tickets and wanted a refund within ten minutes of booking but they drag the e mails out and even credit card company won't step in so how do you get money back when the tickets for the concert are not even on sale yet. So no money has been outplayed on their part. Even Martin Lewis has no info either text me on *******8661 with solutions this cannot be left to keep happening

Bought 2 tickets for the friends fest to have paid inflated prices and delivery fees for each ticket, I'm sure they come in 1 envelope not 2? Ridiculous customer service no contact number to raise my concerns instead get an automated email back. The fact there is no refundable option is awful especially in this day and age, was then told I could resell on their website only to find the delivery fees and viagogo payments are not refunded. WHY! I'm not using these services if I'm getting rid of the tickets. Extremely angry. Please dont use this company false advertisements and inflated prices and lack of customer care. Be aware of this company and book elsewhere.

How they behave:
1. They don't tell you conditions of tickets. (ie. Youth pass!)
2. They don't tell you what their fees are above what is quoted.
3. They don't check that tickets they are on-selling are real.
4. They don't give any way of contacting them.
5. Their website uses pressure tactics (tickets being sold before your eyes, so many people looking, reserved sale available for just 9 minutes) - very dishonest

The banks say:
1. Cannot reverse the transaction
2. You must contact them and ask for refund from their cheating (and of course, you can't)
3. Banks find no illegal behaviour
4. Bank advised in my case that I should have seen the "Ad" sign, which means is an advertisement rather than the result of a google search
5. Viagogo are careful not to do anything illegal. (ie. They will bill you once only.)

Viagogo are legally compliant internet cheats. (~ 98% customer dissatisfaction rating)

Who will stop them?