Viabox

Highly disappointed by their service and customer support. It's been almost 4 weeks that I am waiting for reimbursement of my amount which I paid extra ($93.36). The extra amount I paid was not because of my fault but due to their negligence that a company which does not ship to my country was shown as a method of shipping. They said that will reimburse the amount within 3-4 weeks, but they didn't. I have contacted them time and again but they only say that they have sent a follow up with accounting. Now they are not even replying to my emails. Highly unprofessional and unethical staff. A bunch of thieves who steal customers money. No wonder they have so many negative reviews.

I just want you to take a look at the photos of how my items were received. The brand new leather bag was brutally crumpled up into a little box. My bag has permanent creases and was received damaged in this condition.
It took a long time to reach me because of some difficulties from my end but Is There Any EXCUSE To Receive your packages in this way?
Also I begged to speak to someone but Customer Support is only available by email which takes 24 hours to respond to each message.
I deeply regret using this service. I don't think there is any excuse to handle customer's packages this way

I've been using viabox services for several years and despite a few issues (clunky outdated website and forms, lot of field to fill when contacting support, repacking not free for more than 10 items, overcharged shipping) they actually do the job.
Once you get to know your way around their system it's not that difficult to use their service.

But in the last couple years, a series of price increase sent their prices through the roof, paypal disappeared, and their payment processor has issues with foreign cards. They offer bitcoin payments but promote a shady third party with additional fees.

Their prices are now so high that you will probably save money by buying each items directly and skipping viabox. Really too expensive to be worth using, I paid 4 times more for a smaller package than 3 years ago.

I have several shipments pending from their end and they have never shipped them even after paying the shipping fee. It is impossible to contact them neither by email, their webpage or by phone
Be very careful.
I hope the Police of Portland started an investigation about this company fraudulent practices.

I wish I could give zero stars!
This company is a scam. I ordered a couple of creams. Package should be light and small. First package shipping estimate was $66. I sent them an email and asked them to repackage my box into a smaller box. So supposedly they did... funny... the lowest shipping cost was still $66 with a carrier that I have never even heard of. Of course I read these reviews after I paid for the crazy shipping rate. All I can hope is that I actually get my package. This company is a joke. How do they continue to get away with ripping people off. You can't even leave a review on their site... hmmmm... wonder why! Stay away people. Scam!

Viabox cheated me, i paid 350$US to ship the item to me in 9 days, they shipped it to me in 60 days instead (where they told me it was shipped with the fast shipping, later i found that they shipped it with regular shipping for the charge of 30US$ and lied to me telling me it was shipped with the fastest shipping for the charge of 350$US)
So i paid the 350$ for the service of 30$. When i complained, they never supported me and they were giving deferent excuse every time, leading a big loss for me.
I will never trust viabox any more and will never order thru them. These people are fake

This site is extremely useful to forward orders from U.S. stores who don't ship outside the United States. The consolidation feature of multiple orders in one single box is very convenient and saves quite a bit on shipping fees.

Cannot say enough good things about viabox, I have used the service several times over the years to ship lots of different kinds of items from the USA to Australia ranging from the usual clothes and toys to hard to get cleaning products, yes liquid! And it was packaged so thoroughly it made it across the world unscathed, not bad! Highly recommended, users need to appreciate volumetric weight differences in shipping costs, that are the same across all shipping services freight forward company or not and with that knowledge compare prices, you'll find they are very competitive, will use viabox again soon!

I made two purchases, and asked Viabox to consolidate into one box. When I received an email that it was in my suite I logged in and found my account totally empty, as if I had never used the service.
I sent a message because live chat was offline ( at 4 pm EST) I received an answer two days later saying my account is OK they can see my parcel. This went back and forth for two weeks. I am waiting 5 days now for another reply. I have no way of initiating the shipment and they probably have blown me off. It looks like I am out over $700. I should have known better, the last time I used the service the shipping charges were extremely high, so I certainly didn't save any money and just delayed receiving my goods, this time it looks l lost big time.

I used this service few times for the last 3 or 4 years and I never had an issue with them, except for occasional delays around the holidays which is really out of their hands since they're different than the shipping carriers

I have been using Viabox since 2016 and so far everything works as expected.

I like the fact that they don't charge a monthly subscription fee like the majority of other forwarding companies. You only pay for the shipping fees.

I've hesitated for a while to use a forwarding company but I had no choice, the only merchant that sold some specific fishing equipment is located in the United States and does not ship outside the US.

I must say that Viabox team exceeded my expectations.

Their customer support team is very helpful

I made the mistake of not reading these reviews. I live in Mexico and ordered two pair of sandals from a company in the states tht does ship here. So i had them sent to ViaBox. They never tell you their rates until they have your mechandise and they wanted around $130 to send mw two pair of sandals I bought on sale for $36. I told them to keep them and donate the to a worthy cause. BEWARE. They could have sent the shoes to me via USPS and while it would have taken a while, they would have gottten here.