ViaboxReviews 280

Items such as art supplies and clock oil were deemed to be "flammable", whereas I could not find the msds on the synthetic clock oil and provided an msds for the wax called 'rub'nbuff'. These were 15ml tubes and I ordered 9. I have NEVER had an issue shipping either product to Europe until now! The vendors were very receptive and provided me with return labels. I also arranged to have the art supplies shipped to me directly through Ebay International shipping. The cost was far less than it would have been through Viabox. They also overcharged me just to return those two shipments after giving me the runaround. My principal shipment, which consisted only of vitamin supplements, amounted to a ridiculous shipping fee. WAY OVER AND ABOVE (Over double the amount) of my prior service! I HATE being ripped off! When I emailed them about this, I did not get any response! If I could, I would charge them with theft! Needless to say, I am deleting my account as soon as all of my shipments are complete. I STRONGLY ADVISE PEOPLE TO CHECK OUT OTHER ALTERNATIVES, BEFORE YOU OPEN THE GATES TO FINANCIAL HELL!

I used this company in the past and their prices were once reasonable enough, a few years ago a big package weighing over 20 lbs or so cost me around $50-$60 to reship through them and I was satisfied with their service and speed. However, recently they have become a company of rip-off merchants and now that I just want a small, little package weighing only under 3 lbs or so (which they want to charge as 5 lbs in "billable weight") and their CHEAPEST and slowest shipping option is $84! These guys are a joke now, their prices have risen to the point of being FAR too expensive to the point of not even saving you any money anymore and even more expensive than just getting shipping directly from the retailer. What is even the point of using this company anymore? Especially when there are other companies that do the exact same service as them for much cheaper! Viabox is now an extortionate and unviable service, so therefore I am going un-viabox and NEVER using them again. I hope they read this as they will never get my business or even a single penny from me ever again, and I am going straight to their far superior direct competitors

I've been using viabox services for several years and despite a few issues (clunky outdated website and forms, lot of field to fill when contacting support, repacking not free for more than 10 items, overcharged shipping) they actually do the job.
Once you get to know your way around their system it's not that difficult to use their service.

But in the last couple years, a series of price increase sent their prices through the roof, paypal disappeared, and their payment processor has issues with foreign cards. They offer bitcoin payments but promote a shady third party with additional fees.

Their prices are now so high that you will probably save money by buying each items directly and skipping viabox. Really too expensive to be worth using, I paid 4 times more for a smaller package than 3 years ago.

On my last shipment, VIABOX overcharged for shipping (13 lbs). Actual shipping weight was 6 lbs. Be aware.

Highly disappointed by their service and customer support. It's been almost 4 weeks that I am waiting for reimbursement of my amount which I paid extra ($93.36). The extra amount I paid was not because of my fault but due to their negligence that a company which does not ship to my country was shown as a method of shipping. They said that will reimburse the amount within 3-4 weeks, but they didn't. I have contacted them time and again but they only say that they have sent a follow up with accounting. Now they are not even replying to my emails. Highly unprofessional and unethical staff. A bunch of thieves who steal customers money. No wonder they have so many negative reviews.

I wish I could give zero stars!
This company is a scam. I ordered a couple of creams. Package should be light and small. First package shipping estimate was $66. I sent them an email and asked them to repackage my box into a smaller box. So supposedly they did... funny... the lowest shipping cost was still $66 with a carrier that I have never even heard of. Of course I read these reviews after I paid for the crazy shipping rate. All I can hope is that I actually get my package. This company is a joke. How do they continue to get away with ripping people off. You can't even leave a review on their site... hmmmm... wonder why! Stay away people. Scam!

I had my first package arrive at their facility in mid December 2020. I immediately went on their website and followed the procedures and was quoted and paid an enormous amount of money to have the item shipped to me in Canada. They said the item would be shipped within 2 to 4 business days. I kept checking back and nothing was happening. Their customer service was not helpful or very responsive and when the did respond they were making excuses that made no sense for a logistics company. Unfortunately I had more items on route to that facility that arrived in early January. I then tried to work with them to put all my items in one shipment. They actually charged me another enormous fee and double charged for the first shipment again. After more tome of conistantly contacting them, these shipments did not leave the warehouse either. They had promised a credit for the double charge and that too never happened. Feeling completely helpless, believing that I've been scammed out of thousands of dollars in shipping fees and that my items were likely stolen, I disputed the charges with my credit card company. The credit card company has refunded my money for the shipping fees but I still have thousands of dollars of Items sitting in this facility that I do not know how to get. I have contacted the Portland Police Department as well. Waiting on a reply. This is clearly a scam and you need to avoid. There are some reviews online that say they are good and deliver but I believe those are fake reviews. How is it possible that A logistics company, in the business of shipping, cannot get these items redirected in a reasonable timeframe. This is been an absolutely horrific experience and extremely costly for my family.

I have several shipments pending from their end and they have never shipped them even after paying the shipping fee. It is impossible to contact them neither by email, their webpage or by phone
Be very careful.
I hope the Police of Portland started an investigation about this company fraudulent practices.

I just want you to take a look at the photos of how my items were received. The brand new leather bag was brutally crumpled up into a little box. My bag has permanent creases and was received damaged in this condition.
It took a long time to reach me because of some difficulties from my end but Is There Any EXCUSE To Receive your packages in this way?
Also I begged to speak to someone but Customer Support is only available by email which takes 24 hours to respond to each message.
I deeply regret using this service. I don't think there is any excuse to handle customer's packages this way

Viabox cheated me, i paid 350$US to ship the item to me in 9 days, they shipped it to me in 60 days instead (where they told me it was shipped with the fast shipping, later i found that they shipped it with regular shipping for the charge of 30US$ and lied to me telling me it was shipped with the fastest shipping for the charge of 350$US)
So i paid the 350$ for the service of 30$. When i complained, they never supported me and they were giving deferent excuse every time, leading a big loss for me.
I will never trust viabox any more and will never order thru them. These people are fake

Je vous déconseille de passer par viabox pour envoyer vos colis des États-Unis, une grosse arnaque à ciel ouvert. J'ai acheté 6 petites montres d'occasionsqui ne fonctionnent pas, juste pour les pièces. Je me suis fait livré danseur entrepôt à Portland. Après réception des 6 montres. Viabox m'a réclamé plus de 180$ de frais d'envoi. Alors que le total des 6 montres vaut à peine 30$. J'ai payé 3x fois cher les frais d'envoi.
Faite attention à vous, car vous ne savez jamais exactement combien vous aller payer de frais de port à l'avance. Ils ont un simulateur de prix, mais il vous donne de faux montant.
Donc quand vos colis arrive chez Viabox vous ne pouvez plus faire marche arrière.

Fuyez fuyez...

I live near the border and have my own PO Box in the US but as the border has been closed for 3+ months I asked them to fwd the boxes to Viabox so I can have them sent to me. I made a few more small purchases as the items I order are very small. When I clicked to ship the "system" automatically guessed what the consolidated weight was going to be and charged me $143. Obviously I can't argue so I had to accept it and pay. I received the box today and it's 10"x8"x7" and 5lbs. Even on the UPS Website with no discount that's $28. I have a discount at UPS through PayPal (like the rest of North America) and it's $10! They charged me 14 times the price that's easily available. Don't believe their "no hidden fees" and get lured in - they scam you once they have all your items and all you can do it pay.

I made the mistake of not reading these reviews. I live in Mexico and ordered two pair of sandals from a company in the states tht does ship here. So i had them sent to ViaBox. They never tell you their rates until they have your mechandise and they wanted around $130 to send mw two pair of sandals I bought on sale for $36. I told them to keep them and donate the to a worthy cause. BEWARE. They could have sent the shoes to me via USPS and while it would have taken a while, they would have gottten here.