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Viabox

How would you rate Viabox?
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Thailand
1 review
6 helpful votes
Follow Tony C.
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I am not very pleased with their service too. For shipping 10 pieces of toys I would wind up spending somewhere nearly 300 dollars. Each of them weigh only 2-3 pounds. Besides Tracking no. Are always wrong. First i thought it was sellers's mistake then I found out that It wasn't. It was their stuff. I didn't know where did they found a bunch of high school drop out kids to operate things.
Tracking No. Is valuable details. They should respect the fact that we need them to open case with eBay when we don't receive what we purchased. We need them to calculate how much do we paid for each item. They tried to raise the selling point that they are running no frills service... 10 Pieces of Toys weigh 23 Pounds cost me 300 dollar while I usually use Myus may cost me somewhere 120 - 150 USD

Date of experience: December 31, 2014
New Zealand
1 review
0 helpful votes
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Viabox first experience
December 4, 2019

Quick, fast and easy but really expensive! A small box that should have cost US$50 usps was US$123 via ups. It was quick but I would have definitely be willing to wait another week for US$70.

Date of experience: December 3, 2019
Morocco
1 review
4 helpful votes
Follow Anas X.
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This site is meaning the real word of scam. Please Stay away of it guys
They will do thier possibilities to steal your order, starting from adding more Weight of total size and raising prices of shipping. I never saw a houdie (M) and shirt has 8lbs

Again please stay away
Excuse my english.

Date of experience: November 12, 2017
Switzerland
1 review
3 helpful votes
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Stay away from Viabox. No service at all. Very vague and unhelpful customer service.
2 weeks ago I instructed and paid them to ship my goods that they received -still they have not shipped them. Looks like total scam.
Stay away!

Date of experience: June 24, 2019
GB
2 reviews
8 helpful votes
Follow enid L.
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I had a good experience with Shipito for over two years but they have changed and are now expensive and have woeful customer service. So I looked around for an alternative (I like to buy things on ebay and onward ship to the UK) and tried Viabox. My first experience was very positive, it all went extremely smoothly and was much cheaper than Shipito. I was disappointed that they didn't have DHL Express as one of their shipping options but Amarex did the job ok, if somewhat slower, and were competitively priced. I will definitely be using them again.

Date of experience: June 27, 2016
Sweden
1 review
1 helpful vote
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Pretty good
May 28, 2016

They had a pretty good service, could be better because whenever I asked about shipping price they said use our price estimator. It worked well.

Date of experience: May 28, 2016
Malaysia
1 review
1 helpful vote
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Refund compensated
September 5, 2015

A customer has communicated that his refund has been compensated.

Date of experience: September 5, 2015
France
1 review
1 helpful vote
Follow phil s.
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I've been using viabox services for several years and despite a few issues (clunky outdated website and forms, lot of field to fill when contacting support, repacking not free for more than 10 items, overcharged shipping) they actually do the job.
Once you get to know your way around their system it's not that difficult to use their service.

But in the last couple years, a series of price increase sent their prices through the roof, paypal disappeared, and their payment processor has issues with foreign cards. They offer bitcoin payments but promote a shady third party with additional fees.

Their prices are now so high that you will probably save money by buying each items directly and skipping viabox. Really too expensive to be worth using, I paid 4 times more for a smaller package than 3 years ago.

Date of experience: November 17, 2021
Germany
1 review
3 helpful votes
Follow Damian K.
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This site is extremely useful to forward orders from U.S. stores who don't ship outside the United States. The consolidation feature of multiple orders in one single box is very convenient and saves quite a bit on shipping fees.

Date of experience: December 19, 2015
Australia
1 review
10 helpful votes
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Awesome service!
June 29, 2015

Cannot say enough good things about viabox, I have used the service several times over the years to ship lots of different kinds of items from the USA to Australia ranging from the usual clothes and toys to hard to get cleaning products, yes liquid! And it was packaged so thoroughly it made it across the world unscathed, not bad! Highly recommended, users need to appreciate volumetric weight differences in shipping costs, that are the same across all shipping services freight forward company or not and with that knowledge compare prices, you'll find they are very competitive, will use viabox again soon!

Date of experience: June 29, 2015
Australia
1 review
15 helpful votes
Follow Mark S.
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Besides offering a great service at competitive rates Via Box are honest. I accidentally paid for my freight twice and the extra payment was sent back to my Pay Pal account from Via Box support team.

Well done.

Date of experience: June 1, 2015
Iceland
1 review
1 helpful vote
Follow Frederik I.
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I used this service few times for the last 3 or 4 years and I never had an issue with them, except for occasional delays around the holidays which is really out of their hands since they're different than the shipping carriers

Date of experience: September 13, 2018
Mexico
1 review
1 helpful vote
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I have been using Viabox since 2016 and so far everything works as expected.

I like the fact that they don't charge a monthly subscription fee like the majority of other forwarding companies. You only pay for the shipping fees.

Date of experience: September 24, 2018
California
1 review
0 helpful votes
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Great support team
August 19, 2019

I've hesitated for a while to use a forwarding company but I had no choice, the only merchant that sold some specific fishing equipment is located in the United States and does not ship outside the US.

I must say that Viabox team exceeded my expectations.

Their customer support team is very helpful

Date of experience: August 18, 2019
Switzerland
1 review
5 helpful votes
Follow Jerome K.
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I wish I heard of Viabox a while ago... I've paid way too much in shipping fees to another competitor over the years.

The shipping rates are much lower than other package forwarding companies.

My shipment arrived quickly and the packaging was very secure and professional. I can fully recommend this service.

Date of experience: September 30, 2015
California
1 review
2 helpful votes
Follow Lenny R.
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I've used Viabox few times in last couple of years and I'm very pleased with their service.

My packages always arrived on time and tracking info was most of the time accurate. I'll continue using them & recommending them.

Date of experience: March 22, 2018
Kazakhstan
1 review
1 helpful vote
Follow Thomas H.
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Needed few things from a merchant in the States & I did lot of research on forwarding companies before I decided to go with Viabox.

They don't charge any subscription or service fees like other forwarding companies & they've been around for years it seems which made my decision quite easy.

Overall, Viabox turned a daunting task of buying few things from the States in to a painless one. The entire process took less than 7 days in total. Viabox really came through with this one.

Date of experience: October 5, 2018
California
1 review
1 helpful vote
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I like that they don't charge monthly subscription fees and the shipping fees were reasonable.

I just received my third package safe and sound & I'm happy with this forwarding service.

I would use them again whenever I need to forward packages.

Date of experience: November 22, 2019
New Jersey
1 review
4 helpful votes
Follow Herbert W.
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I was put onto these guys after I was told by online store that they ship outside the United States.

Tested a small purchase with these guys to see how it worked out and when it all went fine and quicker then I was even expecting, I went ahead and continued forwarding purchases from various vendors with Viabox.

Great service, quick enough if your not in a hurry, and great value.

Recommended.

Date of experience: November 14, 2015
Saudi Arabia
1 review
8 helpful votes
Follow Khalid A.
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I just used their service without checking the reviews before, they calculated cargo cost as if they are shipping everything separately then charged me that much then they consolidate the goods in one very small box and ship. Never going to use their service again.

Date of experience: May 19, 2017

Overview

Viabox has a rating of 2.1 stars from 280 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Viabox most frequently mention customer service, business days and shipping fees. Viabox ranks 33rd among Mail Forwarding sites.

service
84
value
77
shipping
84
returns
43
quality
71