Viabox

We've used Viabox several times for shipping electronics and clothes from American web shops to Europe and they were always great. They kept us informed with up to date notifications and tracking numbers, we always felt our packages were in good hands and always arrived safe and well packaged.

When I came to using a forwarding company, I was torn between Viabox and another company that was promoted heavily in an online shopping forum in my country.

I'm so glad I went with Viabox... At almost half the shipping prices and no additional or hidden fees, I couldn't be any more happier.

A few months ago, I stumbled upon this service while looking for a way to ship some products from the United States from a store that does not ship outside the US. They have been very reliable and their support team is very helpful.

I bought a phone and sent to my suite, two days after it got there and I was immediately notified. I made payment for shipping the same day which was quite expensive ($149), few hours later I was sent a DHL waybill number for tracking.

The package arrived in 5 days, and about 6 days after DHL was still to deliver so I picked up the phone to call them, the lady told me its either my package was missing or an empty box was sent so they could not deliver.

I called Viabox and they said my package was still in the suite, and there must have been a mixup. I called back an hour later and they were no longer picking my calls. Viabox reps contradicted their statements.

So I called with another number, they picked up and said I should go ahead and resolve my problem with DHL. I refused and told the lady to file a claim with DHL herself.

$499 phone + $149 shipping fee missing.

They no longer respond to my ticket and also avoid my calls.

Update: Dhl just confirmed an empty box was shipped.

I've been using Viabox for at least 3 years now and overall experience has been great so far.

Despite few hiccups from time to time, and those were mainly because some ebay sellers were not using accurate shipping methods like USPS non-trackable parcel service, Viabox service always came through for me and always forwarded my packages in a timely manner with accurate tracking info.

I do not recommend this company as recently at them theft of the shipped goods prospers.

For example at me at shipment did not ship clothes for $950 +!
I wrote to them about it, but they answered me that that at them did not remain in a warehouse, but they received the fact of not shipped goods!
They told then me that to me sellers though they confirmed earlier receiving the goods did not ship!

Shipment at them is very expensive, steal and then pretend to be idiots that they that did not receive!

As there are hidden payments, a yak collecting Fedex at the international shipments!

Very slowly ship, there are 7 days both more and again steal!

Thanks also be careful with this company!

My boxes were sealed with a security tape to make sure no one tampered with them during the transportation. I was impressed with the quality of the packaging. My packages arrived fast and tracking details was accurate

Recently I tried Viabox concierge service and it worked very well.
They were very helpful in assisting me when some items were out of stock at one online store. I asked them to try another online store and they were kind enough to buy it there at no extra charge.

Viabox is the best package forwarder, i have try many of them but Viabox is still Number 1. They don't have hiding fees, all services you needs are free, like pictures of your package, consolidation and repackaging, 90 days of storage. After consolidation and repackaging you can store your package for another 90 days for free, that's 180 days for free of storage. They never overcharged you for something, have great costumer service, always respond quickly and do what you want, they are kind and honest company. I highly recommend to everyone.

I've heard about Viabox before but I haven't used since I was stuck paying another forwarding company for a stupid yearly subscription, but once my account was up for renewal, I switched to Viabox. With such low shipping fees, I can clearly see why so many people like it...