- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I register 10 days ago with Viabox, I used their address to ship from Amazon.
For the last 4 days I'm trying to access the website and it is down.
I called customer service and no one is answering.
I don't have a solution how to get my stuff or how can I ship it.
Any advise how to get my stuff or report them to police
Thank you in advance.
Regards
Very bad service, customer service take ages to answer, and when they do they won't solve your problem, shipments take very long time to be prepared from shipping, totally not recommended, since two days Ivm trying to contact them and no sultion to ship my shipments
Farkad hasn’t received any thanks yous.
Farkad doesn’t have any fans yet.
Farkad isn’t following anybody yet.
Empty.
Dear Farkad,
As we already informed you earlier, we are extremly sorry for the inconvenience caused. Due to surge in ship-outs that week, DHL could not pickup all packages on Friday. Normally, all shipment orders made on late hours are supposed to be shipped out the next business day.
But due to this inconvenience, we were able to ship out your package on following Monday.
This happens very rarely, but unfortunately from time to time we experience one day delays such as this one, especially on Mondays and Fridays where shipouts are the most. Since this delay is due to the carrier, we don't have much to do as a resolution.
We are sorry about the delay in response also; our live support department is closed during weekends. Live support customer service working hours are from Monday to Friday 09:00 am to 06:00 pm.
Please do not hesitate to contact us in case you have any further questions.