Viabox

I wanted to compare services with an other company I'm used to deal with.
First they put my stuff in huge box. So when you ship in my case to France, It goes mostly by volume ( light stuff). I paid a ridiculous amount for it. I had a pair of shoes to include. But in the description I put rubber shoes instead of leather...
They remove the shoes (without questioning) from my shipment saying fedex did not accept rubber shoes?
And now they are quiet due to price of the shipping the shoes only.

DO NOT USE THIS COMPANY

Viabox does not even deserve 1 star.
They are a HUGE scam operation.
They used to operate in Indiana, but were sued, so shut down and moved to Portland Oregon.
The worst customer service I have ever dealt with, the customer service agents recycle generic responses, I have been told 15+ times my complaint would be escalated to ''management'' and I'd get a reply in 24 hours.

If you are thinking about using Viabox - DON'T. Avoid them, they are the plague. Satan spawned liars who steal your money.
I lost $55 on a wire transfer which was supposed to cost $16. They refuse to admit fault.

DO NOT USE VIABOX. This is not a drill, DO NOT USE this scam unreliable disgusting company.

I opened a ticket to request few changes to my consolidation request and the support team was very responsive.

I received answers very quickly and everything worked well after that.

I will coming back to to use them again.

I reached out to Viabox customer support with several questions about shipping and custom duties and they were very knowledgeable about latest shipping regulations.

They answered quickly and they were very courteous.

I will for sure be using this service again.

I wanted to buy some Christmas gifts from an online boutique belonging to a renowned brand. After marking in my head my favorite products, my wishlist was threatened to become a bittersweet memory due to the site's country limitations. Since my mind was made up, I decided to browse for a cost-effective solution to have my goods dispatched outside the U.S. Viaddress.com provided the solution I needed and guess what? My huge Christmas order was delivered to me safe and sound. I will definitely think of them for my future orders.

Worst shipping company. Not only was I charged over DOUBLE what was originally advertised for shipping, they lost one of my two items that I bought from the same place, and told me that the original company I bought the items from mustn't have packed them. Crooks, scammers, liars. Have tried to complain many times with no response.

This is the third time I ship with Viabox & I have received my package without any issues.

Their customer support team was always very helpful
I never had any difficulties reaching them.

I plan to use them again soon & I recommend them to others.

Viaddress are at it again, read the reviews underneath and it doesn't take a rocket scientist to work out they are fake. Either Viaddress are paying people again to post fake reviews or it is someone in their employment who has English as a poor second language. The ONLY way you will get anything delivered from this company at the moment is to complain to the Elkhart Police dept. Do you really want to use a company like this? Check the reviews on their facebook page if you don't believe me.

I used this company in the past and their prices were once reasonable enough, a few years ago a big package weighing over 20 lbs or so cost me around $50-$60 to reship through them and I was satisfied with their service and speed. However, recently they have become a company of rip-off merchants and now that I just want a small, little package weighing only under 3 lbs or so (which they want to charge as 5 lbs in "billable weight") and their CHEAPEST and slowest shipping option is $84! These guys are a joke now, their prices have risen to the point of being FAR too expensive to the point of not even saving you any money anymore and even more expensive than just getting shipping directly from the retailer. What is even the point of using this company anymore? Especially when there are other companies that do the exact same service as them for much cheaper! Viabox is now an extortionate and unviable service, so therefore I am going un-viabox and NEVER using them again. I hope they read this as they will never get my business or even a single penny from me ever again, and I am going straight to their far superior direct competitors

This is the 3rd package I received with Viabox and I'm really happy with their service.
They have the lowest shipping rates among all package forwarding companies in US and their service it excellent.
Looking forward to the next purchase.

Hopeless, worst online service ever, period! I want to change my shipping address from US to Singapore. Asked me to fill in a USPS form, and even need IDs and notary approval! What nonsense is this? It is NOT STATED in their FAQ that this is required. And furthermore what has USPS got to do with me changing my shipping address? All other forwarding agents that I have used, change of address and countries is just a click of the button. They knew I have an item in storage and they are holding it hostage, and making me payment exorbitant shipping fee to US instead of a much lower shipping fee to Singapore!

Avoid at all cost. There are much much better forwarding agents around!