Vestiaire CollectiveReviews 2,568
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Im new to Vestiaire so only have a couple experiences to base this on. I love everything about it except for the buyer being allowed so much time to pick the item up. Then they have like 36 hours after that. Would like to get paid sooner.
Very smooth transaction, item arrived as described. Overall very happy with my purchase.
I felt safew to buy on VEstiaire because they authenticate the item before. The packed arrived very fast and it was very well packed.
I'll buy again for sure.
Item was better than expected. Nice packaging, good overall experience. Would buy from Vestiaire again.
I purchased my item on 9/4 and on 9/13 (beyond 7 day refund policy), I had no status update. No indication of shipment, no indication of authentication, no indication of being received at Vestiaire. Suddenly, I got indication of shipment with what appears to be backdated processing updates, days later. After that, I received a response from customer service, indicating the item was on its way to me. I asked if it had been authenticated and still have yet to receive a response. I received the item, and to my untrained eye, it looks fine, but I am still awaiting a response.
Dear Beryl, thank you for bringing this matter to our attention! We kindly inform that the deadline is set up to 14 days, should your seller be located outside your area. Please also note that if you haven't purchased through our Direct Shipping service, your item has been for sure verified physically by our Authentication and Quality Control teams. We wish you a lovely day and remain available if further information is needed. The Vestiaire Collective team
I bought a purse offered by an overseas seller that looked brand new in photos. But Vestaire inspectors found that it was pretty badly damaged. While I'm very glad that the damage was discovered before it was delivered to me, I'm frustrated that it was even offered on the website.
Dear Jean, we kindly inform that our Teams have found out about the missing finishing on the bag during the physical control, since it has not been disclosed on ad unfortunately. Your full refund is on its way and will be received in the few upcoming days! Thank you for your understanding and hope to see you really soon! The Vestiaire Collective team
Very happy with purchase. Item arrived quickly from Europe to US. I was updated on package progress.
I had issues with international payment and the customer service was very responsive and helpful. And I love what I bought!
Items arrived on time and the whole process was quick and seamless. Any discrepancies from the seller was noted. Feels great knowing items are arrived in the describes condition.
I purchased cufflinks as an anniversary gift for my husband, they were exactly what I was looking for. I did worry because they were expensive and I had never purchased from Vestiaire before, but I was happily surprised that they were exactly as described. They are beautiful and he loved them! Very happy with this purchase!
While the site has much room for improvement, overall it's a good source of authentic designer items at great prices. When I received a fraudulent item, their customer service response was satisfactory in that they worked to resolve my issue, albeit slowly, and provided a full refund after confirming the item was indeed counterfeit even though their authentication service incorrectly authenticated the item.
Dear Evette, thank you very much for taking the time to share with us your feedback on your experience! Our experts can indeed make mistakes upon checking the items and we wish to sincerely apologize to you for it. Rest assured that we are always willing to proceed to a second control to reassess our findings on an item's compliance. We hope to see you again really soon and wish you a lovely day! The Vestiaire Collective team
Easy to buy a product and easy to communicate with seller. Tracking was very detailed and wanted.
Very good experience no problems will order again real soon
I think vestiraire should consider an option where when the buyer makes an offer, he or she is committed to buy the item and payment is Automatic when the seller accepts the offer or after negotiating. Because is frustrating after going through the negotiating and accepting the offer, giving the buyer a day or two to pay is too much and also they end up not paying. Most buyers do this for fun because at the end of the it they choose to pay or not.
I love ALL their items! But I love the fast shipping and quality more. The piece you find here can really be different and rare I love that.
Great site to purchase designer clothing at a fraction of the cost. Good for the environment too. Just wish the shipping wasn't so much.
I reached out to an experienced seller that I've bought from before about a price reduction. She said no and I bought the item full price, and then the next
Day she cancelled the order and refused to tell me why. First she says she won't take less, then I pay full amount, then she cancels order and doesn't even tell me why. All around bad experience and Vestiaire doesn't hold its sellers accountable.
Dear Laura, we are sorry to hear about this situation and sincerely apologize for that! Indeed, we encourage our sellers every 48h to ship their items once sold and immediately after the sale. Please note that a voucher has been sent to you by email after your purchase has been cancelled. Feel free to check our Express Delivery section, as items are already stored in our facility and shipped within 3 days to your address! The Vestiaire Collective team
I spend thousands of dollars in on this site. But lately there is VERY poor customer service. I am waiting for summer sandals for 2 months now. It was returned twice to the seller for ther reason No one can understand. Although Delivery report said that it was delivered to my address. I will never shop with them.
I only suggest this for buyers. Not seller friendly platform. I definitely don't like to receive emails & notifications for lower my price to make no money. Please stop it!
Dear Sunshine, we kindly inform that these emails are considered transactional and are directly linked to your activity on the platform. We also need to confirm that these are only advisory and not mandatory in any way. Thank you for your understanding. The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mandy, thank you for sharing with us your experience! Kindly note that buyers will indeed have up to 72 hours upon delivery of the item to report a problem. Past this delay, the payment will be triggered. However, this process only goes for items that have been sold with Direct Shipping. Items sold with Standard Shipping will be paid right after the item has been declared compliant. We'll remain available in Me > Help, should you have any further questions and hope to see you soon! The Vestiaire Collective team