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While the site has much room for improvement, overall it's a good source of authentic designer items at great prices. When I received a fraudulent item, their customer service response was satisfactory in that they worked to resolve my issue, albeit slowly, and provided a full refund after confirming the item was indeed counterfeit even though their authentication service incorrectly authenticated the item.
Name: ReplayFashions
I have used Authenticate First on more than one occasion and have always been very satisfied with them. My most recent experience resulted in extremely fast and efficient service! Reasonably priced. Confirmed my opinion of the item to be authenticated. Very satisfied and will definitely use again!
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I ordered a Tiffany ring for my daughter for Christmas. Every part of the purchase went...
There were hiccups on my 2nd sale on their platform but I forgave them. They actually got the...
Dear Evette, thank you very much for taking the time to share with us your feedback on your experience! Our experts can indeed make mistakes upon checking the items and we wish to sincerely apologize to you for it. Rest assured that we are always willing to proceed to a second control to reassess our findings on an item's compliance. We hope to see you again really soon and wish you a lovely day! The Vestiaire Collective team