Vestiaire CollectiveReviews 2,570
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I was selling a few items on Vestiarie Collective at it always was easy and fast.
I recommend this site.
All good but fees are still high. The choice of shipping carrier is not the best too. I'd prefer UPS or FedEx at least verse usps, had a huge delay and lack of tracking.
Dear Alina,
We sincerely appreciate your feedbacks.
We understand your concern about commission rates. It is important to mention that the commissions we apply are necessary to maintain the quality of our services, guarantee the security of transactions and offer efficient customer support. In addition, they vary depending on the price of the item, the location of the member and the currency.
As for the carrier, it depends on the shipping label the seller gets once an item is sold. We would like to inform you that the shipping label that the seller will use is generated automatically by the system, depending on the location of the buyer and the seller. However, we appreciate your feedbacks and will take them into account.
We appreciate your understanding and do not hesitate to let us know if you have any further questions.
Kind regards,
The Vestiaire Collective team
The customer service is excellent and it is easy to post the items we want to sell but is it any possible the sellers have options to ship each item to Vestiaire collective directly for authentication instead of letting only buyers to have selection for direct shipping or the other? The reason I am asking for this because the sellers need some protection as well because some buyers may not be honest to report the issues. Hope the sellers have an option to choose ship each items to Vestiaire soon. Thank you
Dear Yvonne,
Thank you for your kind words about our customer service and for sharing your thoughts regarding the shipping process.
We truly appreciate your feedback! To clarify, only the buyer can select the shipping method during checkout for items that are eligible for direct shipment or shipment with authentication.
We understand your concerns about seller protection, and we want to assure you that ensuring the safety of both sellers and buyers is our top priority. For direct shipments, we always recommend that sellers take photos of the packaging before sending their items. This can help provide additional security and documentation in case any issues arise.
We value your input and will certainly take your suggestions into consideration.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Vestiaire Collective Team
The platform works very well; I am happy. I would like to have an option to add the picture myself and adjust the description so I don't have to delete it and list it as new.
Dear Svetlana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very awkward and uninformed experience. I was told the buyer had an issue with the item I shipped, and eventually, Vestiaire sided with the buyer and refunded. I was never contacted by Vestiaire related to the exact details of the issue. Was it a flaw I had not seen? Was it confusion of my description on condition not quite matching the perceived state that should be been listed? Was it a disagreement on size or fit? I was left completely in the dark and to this date, even though an item I sold was found to be out of compliance, absolutely no feedback has been provided to what the issue was, which would better help my awareness and care regarding other items. This makes it impossible for me as a seller to know whether there was a legitimate issue with my description or details matching a listed item, or it was simply a case of buyer remorse where Vestiaire sided with a detail or perception for which there was really nothing I could do. This lack of transparency and feedback raises great concerns on trying to best enable sellers.
Dear David,
Thank you for sharing your experience with us. We completely understand your concern regarding the problem in accordance with the item you sent. We regret that you have not been informed about the specific details of the problem, as our intention is to ensure that both buyers and sellers have a positive experience.
As per our policy, for items purchased from a private seller, the buyer has a period of 72 hours to report any inconvenience. In this case, the Jitrois leather dress was returned due to three stains on the front and the very worn condition of the leather. This decision was made after verification of the photos that our team received. For your future sale, if the item was shipped directly to the buyer, and you do not receive an update about the item or payment after the 72 hours timeframe, please do not hesitate to reach out to us, and we will be happy to assist you and give an update.
We value your feedback and will take it into account to improve our services.
If you have any further questions or need further clarification, please do not hesitate to contact us directly via chat or email. We are here to help you.
Kind regards,
The Vestiaire Collective team
Client should make a payment as soon as they sent offer, wasted too much time on negotiation.
Dear Miki,
Thank you so much for reaching out and bringing this to our attention.
We completely understand your concerns regarding the offer process. When a buyer makes an offer, the seller has the option to accept, refuse, or make a counteroffer. If the seller accepts the offer, the buyer has 24 hours to complete the order. If the purchase isn’t made within that timeframe, the offer will automatically expire.
We truly appreciate your feedback and will take it into consideration as we continue to improve our service.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm regards,
The Vestiaire Collective Team
You started to take Higher commission and have less sales now because of your seller fees
Dear Mari,
Thank you so much for taking the time to share your experience with us. We truly value your input!
We completely understand your concerns regarding our response time. Please rest assured that we are continuously working to improve our services, and your feedback plays a crucial role in that process.
Regarding the commission fees, we want to clarify that these fees are essential for maintaining the quality of our services, ensuring the security of transactions, and providing efficient customer support. The commission rates vary based on the price of the item, the member's location, and the currency used.
We also understand that you may be experiencing fewer sales. To help with this, we recommend utilizing our Flash Price Drop feature. Here’s how it works to help you make a speedy sale:
-For 48 hours, buyers will be notified that they can grab your item at a lower price.
-Your listing will receive a boost, ensuring it stands out to buyers during their searches.
-We’ll feature your item in our app’s selection of the Best Deals.
If you decide to lower your price, please note that anyone following the item will receive a notification, which will enhance your visibility!
We hope this addresses your concerns, but please don’t hesitate to reach out if you have any further questions. We’re here to help!
Kind regards,
The Vestiaire Collective Team
The offers are not binding. I didn't have a recent sale. The buyer never followed through with payment.
Dear Maisie,
Thank you for sharing your feedback with us.
We understand your frustration regarding the offers not being binding and the situation with the buyer not following through with payment.
It's important to note that while offers can be made, they are not guaranteed until the transaction is completed, when the offer is accepted by the seller, the buyer has 24 hours to purchase the item, if she could not, the offer will automatically expire.
We appreciate your understanding in this matter and want to assure you that we are continuously working to improve and will take your feedback into consideration.
If you have any further questions or need assistance, please feel free to reach out. We're here to help!
Best regards,
The Vestiaire Collective Team
I don't like how a buyer has several days to complete a purchase. Either they are buying or they aren't. If they accept an offer they should be required to pay when accepting. Several sales have fallen through due to that policy.
Dear Michelle,
Thank you for taking the time to share your thoughts with us.
We completely understand your concerns regarding the timeframe for buyers to finalize their purchases. It can indeed be frustrating when offers are accepted but not followed through with payment.
As a reminder, while offers can be made, they are not finalized until the transaction is completed. Once a seller accepts an offer, the buyer has 24 hours to complete the purchase; if they do not, the offer will automatically expire.
Your feedback is invaluable to us, and we want to assure you that we are continually striving to enhance our platform. We will certainly take your feedbacks into account.
If you have any additional questions or need further assistance, please don’t hesitate to reach out. We’re here to support you!
Warm regards,
The Vestiaire Collective Team
Very easy and efficient. The only thing that would make this fully 5 stars is a prepaid shipping label.
Dear Ashley,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Context: I'm a seller.
I just received a notification from Vestiaire today saying my bag does not meet their quality standards. The pictures of the bag they sent back had tonnes of scratches and thus do not meet the condition I listed when selling the item. Needless to say, the buyer cancelled.
TLDR, that bag was used only ONCE - if I can even call it "used" as it was merely left on my seat the entire night on my wedding day. I didn't even have the chance to "wear" it as it was a wedding, I was the bride and was busy walking around the entire time. It was pristine, clean, scratchless (duh!) and came in a full set. It's a $700 RRP Jimmy Choo clutch I got from Net-a-porter and I only sold it for $200+ since Jimmy Choo doesn't really have good resale prices.
That aside - the bag was securely packed: bubble wrapped, with the dust bag, inside the original box. How would I know if it was not their mistake of accidentally scratching the bag or being rough with it? I have no evidence to prove that but I did have evidence (pictures) of how the bag looked before sending it off.
Here comes the banger - when I reached out to Vestiare's support, they merely acknowledged my frustration that the sale was cancelled and offered me ZERO resolution, telling me they can only further assist me once I receive the bag back, and then I have to furnish more "before" and "after" pictures.
Really, what else is there to furnish? I sent them the "before" pictures during the chat, they sent me the "after" pictures after flagging it as not meeting quality standards. The dispute is as clear as day, the support doesn't even bother trying to deny they destroyed it and merely tried to deflect the issue, telling me to write back another time after I receive my bag back.
Moral of the story: YES, like the OP said, STAY AWAY FROM THIS SITE. Scammers.
Have been pleased with all of my purchases. Great site with great service.
Dear Bryan,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I love Vestiaire, the fees for seller are the best! Is easy to sell and it's world wide, because of that you have a lot more traffic and there is more chances for sales.
Dear Rebeca,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Better then other large apps you actually have someone you can talk to about your problems right away rather than emailing someone
Dear Neusha,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Dear Sheri,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Easy to use ap and easy to make offers. The sellers are easy to talk to. Very responsive and respectful.
Dear Cheryl,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I do not understand why the payment method you have been using this entire time that has been working effectively suddenly doesn't work for you. Please fix your system and deposit the $100 I earned. Thank you!
Great experience fast shipping product like in the picture
Dear Varinia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Everything great but international shipping would need a little adjustment. No one wants to pay high customs on second hand items 🤗
Dear Olga,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I just love ordering from Vestiaire Collective.I have ordered a total of 3 bags.The delivery was on time they let you know when the seller has shipped your items.I would recommend this to everyone I know
Dear Mavaira,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Galina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team