Vestiaire CollectiveReviews 2,570
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The delivery came a little earlier than expected and the item was in perfect condition.
Great experience I received my order as described. The shipping was fast and well wrapped.
Dear Sofia,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Easy to list and sell designer items. Good commission rate.
Dear Abby,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Vestiaire makes it easy to list and sell items that have been well loved and need a new home. It is a great way to unlock value stored in pieces to free funds (and space) for the next pieces I will love.
Dear Kyle,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
It was smooth and easy experience, I will continue to use this platform
Dear Mariya,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The experience is very smooth. When there was a situation a product was reviewed by warehouse — the communication was open. Thanks!
Dear Joanie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Dear Kacy,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Easy checkout quick delivery and great deals ill keep using app forever
Dear Eliu,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The app provided clear process expectations and communicated each stage's progression. The inspection done by Vestaire was very thorough, too, which bolstered my confidence in their transparency and high standards. I would buy something through Vestaire again.
Dear Brooke,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I had a wonderful experience. They informed me every step of the way. Great job!
Dear Ieelah,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I accepted the offer for 2 of the items and the buys never finished paying for it. Such a waste.
Dear Izza,
Thank you for sharing your experience with us. We understand your frustration regarding offers being accepted but not resulting in finalized purchases. This issue is not uncommon, and we appreciate you bringing it to our attention.
Some buyers do not proceed to the purchase for a variable reason, such as changes in buyer preferences or unforeseen circumstances. We are constantly working to improve our platform and encourage more serious buying behavior.
Rest assured, we take your feedback seriously, and we will certainly consider it for an assessment.
If you encounter any further issues or have any additional feedback to share, please do not hesitate to reach out to us. We remain at your entire disposal.
Thank you for your understanding.
Kind regards,
The Vestiaire Collective team
Quality Control is ridiculous? Vague discriptions on reports that are leaving buyers and sellers confused resulting in cancellations of sales. Will not sell on this platform anymore.
Dear Lux,
We are sorry to hear that your experience with our quality control confused you and the buyer.
Our goal is to ensure that all items correspond to the quality criteria and the descriptions provided, in order to guarantee an optimal experience for our buyers and sellers. We have checked your case from our side, and we are able to see that this sale of the Chanel Trendy CC Top Handle leather handbag has been canceled without even being purchased. We understand that some feedback may seem insufficiently detailed, and we appreciate your feedback on this subject.
Should have any other concern, feel free to share it with us, we remain at your disposal for any questions.
Kind regards,
The Vestiaire Collective team
The process is easy, smooth, and highly effective. I've had better luck selling with you than any other site
Dear Elena,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was blocked for no reason. Very disappointed. There is no way to reinstate my account. All my business was there. Absolutely horrible
Dear Julia,
Thank you for bringing this to our attention.
We understand your concern regarding the closure of your account. As part of our commitment to maintaining the safety and security of our community, we routinely check registered accounts. Following one of these checks, your account was deactivated because the item you listed did not meet the supply quality standards required by Vestiaire Collective.
For further clarification, you can refer to our FAQ and Seller terms and conditions.
Unfortunately, this constitutes a violation of our platform's terms and conditions, and as a result, we are unable to reactivate your account.
We appreciate your understanding.
Kind regards,
The Vestiaire Collective team
Very nice first experience with Vestiaire Collective
Good contact with the seller
Very friendly and fast
Idem for very fast expert authentication I got my bag very quickly
I am really very satisfied
Dear Florence,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I love everything I get the quality is so nice prices are good. I just love shopping on here.
Dear Adrienne,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Well organized site.
Sellers are not completely honest with the conditions of their products they post. Overall, I cannot pass good deals on pre loved condition bags. It is hard to find items in excellent conditions. I love pre-loved bags and they deserve a new home who can take care of them. I can always give them a good cleaning spa leather treatment. Authentication and quality control process gives me the peace of mind I am making the right decision for a good deal.
1st time using the platform. I referred to many of my friends and family members.
Dear Sandra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Process was smooth and fast, bag was exactly as I envisioned and was so well packaged and delivered fast. Better than Rebag or Poshmark
Dear Herlande,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Items are authenticated and the site makes things easy to list
Dear Tina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very great app overall and responsive, always there for improvement
Dear Brandon,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Claudia,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team