Vestiaire CollectiveReviews 2,569
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I did not cancel this order. My customer ordered 2 items and they were shipped together and were received. I was paid for other item but not this one, please advise.
Très satisfaite de mes expériences avec Vestiaire Collective. Description véridique des items achetés qui sont de qualité, prix raisonnables et imbattables pour de grands noms de la mode et livraison super rapide. J'aime beaucoup Vestiaire Collective et le considère comme un partenaire de choix dans ma consommation vestimentaire écologique et économique.
What you see is what you received. And always on time, and they make sure You receive it.
Dear Jamilatu,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Very easy to use, items are easy to find and purchase was a simple process and updates were frequent. I would use again.
Dear Trish,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Overall, a great experience with the sellers here. No issues at all
Dear Michael,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Always kept informed of the journey of my purchases and promptly refunded if the seller does not send my article within the give timescale.
Always very pleased with my purchases and saving the planet at the same time.
I love vintage well kept items and keep coming back for more
THANK YOU VESTAIRE x
Dear Jacqueline,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very easy to use and a straight forward process for selling.
Dear Martyn,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent, accurate photos & description provided by the seller. Vestiare keeps you updated about the delivery process. Delivery received safely & just as pictured.
I have been very happy with all my Vestiare purchases.
Dear Alison,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Extremely helpful! Emailed right back and answered all questions
Dear Simplicio,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
It should be a lot clearer when a seller is an individual or professional seller on the App please.
Dear Member,
Thank you for bringing this to our attention.
At Vestiaire Collective, you can always check a seller's profile to see if they are a professional seller or not. This information is clearly indicated.
We appreciate your understanding. Please don't hesitate to reach out if you have any further questions!
Kind regards,
The Vestiaire Collective team
Smooth and timely transaction I would recommend this seller
Dear Kimberly,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The seller response was really fast. And the delivery was also fast. I received the bag that I ordered and it was beautiful and exactly what the seller described. Overalls, I was really really satisfied.
Dear Fatma,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Good communication with the buyer, safe transactions, safe and reliable always. Thanks very much. I'd highly recommend using VC platform whatever you sell or buy.
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Me encanta comprar en vestiare, es muy cofiable y seguro hacer las compras. Estoy encantada, y lo recomiendo 1000%. Amo a vestiaire.
Estimado/a Miembro,
Le agradecemos por tomarse el tiempo de compartir su opinión con nosotros 😊.
Esperamos verle pronto y le deseamos un feliz dia.
El equipo de Vestiaire Collective
The shopping experience was extremely. I trust that I will receive authentic products whenever I use the site.
Dear Tiffinee,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Excellent platform to shop for pre owned and new items Wouldn't hesitate a bit to recommend anyone
Dear Surya,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent items for sale. Good quality and attractive design. Easy to process purchases and fast delivery whenever possible. I recomended it 100%
Dear Mari,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Prompt and easy transaction, very Happy, would not hesitate to use them again
Dear Susan,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I've been using them for years it's great company. Easy shipping no hassle. Good for sellers and buyer. Fee is reasonable
Dear Zap,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great company a massive range off cloths and shoes at good prices
Dear Mark,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher Josee,
Nous vous remercions d’avoir pris le temps de partager avec nous vos retours 😊
Nous espérons vous revoir très vite et vous souhaitons une excellente journée!
L’équipe Vestiaire Collective