I don't even want to give this company one star to be honest. To begin with this company was fine to sell through but of late it's a total mess. 'Quality Control', if you can call it that, has absolutely no idea about brands. Fact. I recently sold an item, sent it off same day, they received it on 4th August and then kicked off about the item being listed in Childrenswear. It wasn't and I proved this by sending them a snapshot of the listing, pointing out that it was in fact listed correctly in Womenswear. They then changed their tune and said that the item was Childrenswear. It isn't as the brand I sold doesn't sell Childrenswear. They literally had no comeback in what I proved them wrong on, but still today have marked the item as non compliant... 17 DAYS LATER. Incidentally, I emailed every single day and received just one response. They have ignored every other email I have sent. The buyer also left a message stating that they wanted to buy the item and wanted to know what was going on. So they are playing the seller (me) off against the buyer and vice versa, It's so incredibly unprofessional. I actually called them this morning and the guy, although very nice, is clearly unable to do or say anything except to 'urgently elevate the case further'. I can't be bothered waiting a further month for the 'wise' to decide on the fate of my womenswear cape so I am having my item returned. There are much better sites to sell on. I would suggest using those if you want a professional service where the company is interested in their business and clients rather than just taking the money. My item better be returned in the perfect, unworn, tags still attached, brand new condition it was sent. Just saying...

Based on their supposed 'authenticity service' and recommendation from Vogue magazine, I naively bought a 'Gucci' bag and 'Hermès' T-shirt from Vestiaire Collective - big mistake. After being ignored by one of the sellers I had bought from for a month, (I had contacted them prior to purchasing the bag and they had responded, so they were not inactive/unaware that I had made a purchase), the bag finally arrived and I was immediately sceptical. The zip and lining is a very cheap quality, the stitching was uneven and there appeared to be glue residue on the material. As for the T-shirt, it is embarrassingly fake. It seems as though it had been purchased from a high street store and had the logo printed onto it. I sent the bag back to be reinspected as I had paid the most for this item; unsurprisingly, it was once again verified and sent back to me. I am now stuck with two blatantly fake designer items. I understand that this can typically be the case with websites that host unauthorised sellers and I would never usually purchase expensive luxury items online, especially second hand items, due to the risk of them being unauthentic, but it was the 'highly acclaimed' verification service that initially put me at ease. This is my personal experience; I would never usually bother to leave a review but I would hate to see anyone else in my position if sharing my experience will help to prevent it!

Ive written umpteen complaints and requests for a bag i paid for a dnalso asked now 3 weeks later for a refund had answers but ladst onse is now saying they dont reconise my order number... the order number and ref they gave me when they took £190 from my bank account. Latest reply i got says they cant help me any further. Have solken to other customers on social media about this company, and lots have been robbed by them one lady has lost over two thousand dollars, disgraceful. Please read reviwes oin facebook see how many complaints there are. Also bad reviwes on other sites as well,

The worst experience ever

The worst experience ever. I never write bad review about anything, but this time I had to. After waiting for my order to be processed about 2 weeks with no update whatsoever, I received a refund for my products with no announcement whatsoever. I don't even know what has happened. I sent them messages via e-mail and facebook, but no response. Don't I deserve at least an explanation? I really needed that product and since I waited for this one to arrive, now it's not available in the stores anymore so I basically don't have a chance of getting it anymore. Thanks a lot. :(

I HAVE PAID $ 1277. 71 FOR A FAKE LV GM BACKPACK. I ALWAYS WANTED TO HAVE THIS PURSE. SINCE LV IS NOT MAKING THIS PURSE ANYMORE SO I DECIDED TO GET FROM VC, THEY CLAIMED ( INCLUDING THE PRIVATE SELLER AND VC. PROMISE % 100 AUTHENTICITY. I HAVE TRUSTED WHAT THEY CLAIMED AND PURCHASED. WELL, IT HAS TERRIBLE, VERY STRONG PARFUME SMELL, NOT JUST THAT FAKE LV. SO I AM WRITING EMAILS BACK AND FORTH. NOW, THEY TELL ME IF I CAN SEND THEM CERTIFICATE FROM LV FOR NON AUTHENTICITY? AS I TOLD THEM CERTANLY ( AS EVERYBODY KNOWS) LV DIDN ' T SELL TO ME THIS PURSE THERE FOR THEY WON ' T SAY IT IS OR IT IS NOT! IF THE COMPANY SAYS " %100 AUTHENTICITY, WHY SHOULDN ' T I BELIEVE?

I tried to sell an item on Vestiaire Collective and received a shipping label but it was unclear which courier I should go to to ship my item. Upon enquiry, VC replied that pre paid shipping is not available in my country. I was very surprised because all along VC has advertised that it is completely "free" (except commission) for a seller to sell the item. Nowhere in the whole process of submitting an item to sell did they mention that pre paid shipping is only available in certain countries. I would have thought, given the commission that they charge, shipping would be paid for by them. Had I known this, I would have raised the sale price or choose somewhere to sell. Like other reviewers have commented, their customer service was not helpful at all. I made my complaint to VC and demanded that shipping be paid for by them, and they replied that people in my country can order from VC but are not supposed to sell on VC, therefore they will not be responsible for the shipping fee. Overall, VC has made it so difficult for people to buy and sell things on their site - they charge a high commission, and having buyers and (some) sellers have to pay expensive shipping costs, their service is adding very little value to users of the website (especially some reviewers have said that they have received fakes)!

I joined just a week ago and tried to purchase a pair of Chanel Vintage earrings for alittle over $800.00 Now they are calculating over $1,000! How?
They said I had to pay $40 to ship, but then give me $20 because I am new. And then they added $125.00 for "contribution to customs?" What does that mean?
And what's this stuff about a membership at $12.00 a month minimum?
I am out!
I see their merchandise is not in "good condition." A pair of Christian Louboutin shoes that said "good condition" and the girl writes she takes good care of them, the soles were completely worn off! And she wants over $500? Fake advertising. I am sure these shoes would run over $700 when you go and calculate the baloney.
I won't buy from them. It's a gimmick

I placed an order on 06/05/2017 for a Saint Laurent bag, after like a week I received the confirmation email, this is my first time buying from VC, so I had no idea that it will take that long to confirm, ship the bag. Almost a month, I contacted their customer service where the heck my bag goes or at, they said that they haven't received anything yet and got contacted the seller, and said the seller has 30 days to ship the item. Like a week ago I got the email saying that the bag went through the quality control and ready to ship to my address which is in US. I tracked the package and said it will arrived 3 days after. So I was waited whole day at home because it needs signature, but nothing happened that day, I gave it one more day before I contacted the customer service again; still nothing. 2 days later, it said the package already went back to the shipper which is in France because DHL couldnt delivery it. I was like WTF? The email also told me to update my address but this is the only address that I have. So the I contacted them again, they said they will try to resend the package one more time. I received an email 2,3 days after saying that the package is ready to resend. I contacted the DHL to schedule for a puck up instead of delivery, but she told me to call back because they still haven't receive the package yet, once they receive it they will be able to modify it. I've been checked the tracking every single day since then, until yesterday it said the package went back to the shipper. SO FRUSTRATED, I don't know what had happened, contacted the customer service already but haven't heard anything from them yet, such a bad customer service, bad experience. I do not recommend ths website at all.