On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love your site so much! And the little gifts were perfect
Got some great shirts! Super fast shipping too! It was an overall positive experience.
It was a positive experience. I have no complaints.
The experience was great, there was nothing that I didn't like
You're amazing! I love your products! I hope to buy a lot more :)
Loved every shirt in the mystery box and the quality is great!
They need to put the sex of the shoes. Are they in mens sizes or womens? It's too confusing so please, make a size guide as I had previously suggested so future customers can make more informed decisions based on the facts. Thanks.
They need to put the sex of the shoes. Are they in mens sizes or womens? It's too confusing and i am highly annoyed and frustrated.
Easily navigation and great response to broken item
They had what I needed, in fact... they had too many options and I couldn't choose at first! Love you guys.
The packaging was adorable, the little freebie stickers were a very unexpected surprise. I love the quality of the shirts and designs, I am over all extremely impressed with my first vampire freaks purchase.
I love the detail and the design, I could see myself wearing this every day. The material is quite thin for my liking I thought I'd be a little warmer but still, really cute
Wonderful experience
Quick shipping
Beautiful products
Easy to navigate web store with so many awesome options! Great products and great designs!
Fabric is very thin and measurements do not match product
Good night love I love your videos I am a big believer that you are a great leader
The only disappointment I had was in the women's t-shirts. I ordered my daughter a size small which was fine. I ordered myself an xlarge. Unfortunately the xlarge was more like a medium. I even compared it to hers. It was barely an inch larger.
Bought one of your products for a present. Got exactly what was described and came within the time I had placed. Thank you.
Easy to order. Disappointed that the sticker I initially ordered turned out to be out of stock even though it said there was one left, but that's understandable.
It was pretty nice I just thought they'd be little tighter on the legs but that can be fixed still really cool pants
I wished, for the price of these boots that they would been leather.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!