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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
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I love the dress so much, it's amazing quality and it fits perfectly, I get so many compliments!
Vampire Freaks had exactly what I was looking for.to wear to a Renaissance Faire. The quality was bettwr than expected. I loved the lace detail from hip to ankle. They looked great with my outfit.
Fun and easy ordering and shopping experience. I'm happy with the whole process!
Very quick shipping very much appreciated! Quicker than I expected.
My kids love it so we will be ordering a lot more!
Amazing quality and speed, so happy with them! I LOVE that it even came with free gifts!
Very good service with fast shipping and a good brand selection.
Great experience, love what i purchased and then enjoyed some extra goodies!
Easy to navigate site and check out process is effortless.
Great selection and easy to use site.
Great shipping, very fast. Perfect condition I was very happy
Very good quality tons of love for u guys u always come thru and that is highly appreciated
First time shopper and found what I was looking for and more.
Amazing products and customer service. Will be doing business with in the future. Great company.
Easy to use, fun to look through all the different products available
It was very fluent and customer care was all around great
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It was great, and fast! I loved it so much I recommended it to my husband and he just placed an order.
Thank you! The definition of a safe online buying experience from a trusted seller. Super fast shipping - item as described - incredibly well packaged.
Simple, fast, & easy process. Very satisfied. Love the products.
Love my new striped pants they arrived so quickly <3
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!