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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
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My order had Fast shipping and the company has a great selection of products.
My order arrived on time and I was very happy with my order. The beret is a little itchy but that's to be expected. I also love the surprise gift they gave me. I will definitely be buying more from this company in the future.
I had a pair of these for years and lost them, I was happy to find them on your site and bought two, just in case
Everything was exactly as I expected. Great quality and fast shipping.
Was super easy to shop and find what I was looking for
Bought it for my wife, getting divorce
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Found some really cool and unique items, and they were delivered super fast. Nice job
Annoying offer thing at the end. I don't really care if this gets featured
I'm a male, and ordered what I believed to be a Unisex pair of sweatpants, size (XL). Because I really wanted the skeleton print, and 100% cotton, hence why I was willing to pay close to $80.00 after shipping for a pair of sweatpants. When I received my product and tried them on they were not only too small (This XL fit more like a snug Medium) but they also were tailored in such a way that it was fairly obvious that it was meant to fit a woman's figure (low rise, and very tight specifically around the butt, and snug against groin area) walking in them literally pulls them off of me. I can't even wear them. I trusted that I knew what size pants I wore, so I didn't keep packaging, and I can't return them now. So I currently have these really cool pants I can never wear that I paid for, for kinda no reason
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My boyfriend and I both found hoodies we loved so I went on and got them. They arrived super quick and the quality is AMAZING. Super impressed and will definitely buy more in future
Extremely happy with my purchases. Love the style and will surely be returning!
Fast delivery. My son always gets pants from there!
My order shipped and arrived quickly! The item was exactly as described and pictured. Super happy with my purchase!
Fast shipping and good product. My item was fragile but came very protected and unharmed. Thank you!
Easy access and decent shipping time! I bought the hello kitty arm warmers and they're super duper cute
Was fast delivery much faster then expected. And the package was in good condition. As well as with what I ordered
For $68 not the best quality but I do like it and all the extra stuff you get with it
Quick and satisfactory, the product arrived on time and was of decent quality. The fabric was thin but the shirt was still cute and wearable!
Love your products and the ease of using the website.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!