VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Got an Elvira mug. A bit smaller than I thought it would be. Not a complaint, just an observation. It was packed well and I received it with no issue. Pleased with my purchase.
Very nice quality. Wore to prom,everyone asked where it was from and compliments all night.
The orders are always quick and also high quality products. I love this site!
Love my purchase, didn't take long to ship. Over all I'm happy!
Package arrived earlier than expected! Was given free stickers as well. Very pleased 🧟‍💜
Unfortunately the dress was too small for me. Lovely dress, but it looks like I'll have to give it to someone else.
Very helpful and my support. Love everything that I got. Thank
Shelf came assembled, which was nice. It's also more spacious than I thought it would be so it'll be perfect for the wall. The glass trinket box is super cute and a nice addition to the counter.
Received good quality orders, and got help from staff/company with a missing item!
Received good quality orders, and got help from staff/company with a missing item!
I believe I have purchased a few times. No issues at all! Choosing products and checking out was simple. It's picking the products that is hard, you just want to fill the cart! I like quick and simple. I will be shopping here again.
Showed up early, towels are perfect. Needing a mandatory amount of characters for my review is kinda wild but whatevs
I love all of the super fun dress and shoe and bag options. Correct me if I'm wrong but I think the only issue was that I could not filter by size. I love going through sale items and then when I see they're not my size I get a bit sad.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!