VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Everything was great and arrived quickly. Was able to add some discounted goodies to get me over the line for free shipping.
I love both items I purchased - amazing to see something in person that looks as good as it did online. And the packaging made sure I received it in perfect condition. Thanks!
The quality and service were great same as my past five purchases.
Know i will be back
The site was easy to use and shipping was fast! I am so pleased with the products I received!
Honestly I can't tell you how much I appreciated the package that was sent it was a little late but once opened for our 1st anniversary I was shocked they even included a congrats note which I thought was perfect and my partner enjoyed all of his gifts especially the tote bag and stickers! We will definitely be ordering again soon!
Fast shipping, great items! Everything was packaged so well.
I absolutely love the shirt. Looks great! It arrived quickly.
My wife loves your products, high quality.
Shopping and ordering is so easy.
Everything was perfect. Fast delivery. Love your site and products.
Amazing, as always. I love the jacket I got, it looks great <3
Shirt graphic was warped, pants were fine but they began to pill immediately upon wearing. I don't see them lasting long.
Easy ordering process and fast shipping. No issues with shipping. Items were neatly arranged and organized in the package
Thank you so much! Love my purchase! Super fast shipping! Great customer service!
Lovely. Thad no issues and was shipped fast. The products are good quality and the designs are cool.
I had a great experience! The quality of items were amazing.
Easy and very happy. Would definitely shop again and recommend to a friend
Order arrived very fast! And in amazing condition! The company kept in great communication with me as well!
I ordered a Wendigo cup from them, for fathers day. It was certainly worth the price i paid, the quality of the item was great and the shipping was great as well, came packaged well so it didnt have any dings in it. Was a well received gift as well, so im glad the store listed this cup before fathers day(even if it was technically a couple months before 😅).
Arrived promptly. Really satisfied with the quality. Would recommend.
Shipping was super fast, everything great! Will definitely order again.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!