About the Business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
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Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great products! Happy customer. Purchased for a gift for a friend. She loved all the things I bought. Would definitely shop here again.
I went with the pack for my first go and was NOT disappointed! I thought it came with stickers which would've been awesome, but I got a super cool tote bag instead. I'm not even mad about it 😂 I love it all!
You guys have a great selection of pins and patches. Hope to see more interesting items in the future to come. Thank you!
The product came well protected during shipping and the product itself was gorgeous. I bought two black cat figurines. They were so perfect.
Shipping was exactly as they advertised it, as well as the clothes. I love this shop and their customer service is really nice.
Overall I had a good experience my items were in good condition I was able to order them based on the size guide!
As always you guys have made a memorable shopping experience. I always love my orders from you and everything arrives with awesome quality.
Fast shipping. The dress is well made and fits my daughter perfectly. Overall we are very happy with our purchase and will buy from again.
Received my order on time and the product exceeded my expectations. Amazing company to work with! Definitely will shop with them again soon
It didn't take long to get here. It was about a week or two. I love the product and artwork of the crow.
Thank you for offering these rare items at a great price! The items fit well, are accurate to the description, and high quality!
Fantastic! I ordered a fun accessory, and it came broken...they cared enough to replace it and responded quickly. Will buy from them again!
Everything in the store looks super cool! Many items have their size measurements, which is very helpful when deciding what size I need. Will definitely buy more from them in the future.
Everything was perfect. All the items I received were super high quality. Will absolutely be purchasing more in the future
It arrived after the date I was told. Customer service said they were going to refund a part of it and never did!
Very communicative; item ordered was on back order so it took a little longer before shipping but I was given a heads up and it still came promptly! My package was shipped as soon as the product came in.
I ordered a bunch of fingerless gloves for my kid. Loved them! Except one pair was too tight. Perhaps if its a snugger fit or not stretchy, it could be noted in the description.
Every single item i bought was well packaged and very high quality, I absolutely loved everything and even got a free Edgar Allan poe Bag absolutely amazing
The shirt is a little bit bigger than I was expecting, but overall I had a great experience. Definitely ordering from here again.
Great experience! I'm loving my ghost tea with cat shirt and the car air freshener are a hit with my friend! Can't wait for the next purchase 🙌
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members