VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I have never had customer service this good. Vampire Freaks told me my package was delayed before the delivery service did.
I was actually really surprised by the delivery time! I placed my order and soon after I had it in my hands! It is by far my favorite! I actually need to order another one because my granddaughter is actually always taking it from me! Thank you so much!
I actually received my wallet a couple weeks ago, and I am extremely satisfied with the wallet that I received. It is exactly what I wanted and I absolutely love it 🦇
All my items were up to quality standards and I was pleased with everything I bought. It showed up in a timely manner and was packaged all together which I appreciated.
Everything arrived on time and in perfect condition! I was beyond excited to open up my box! I was pleasantly surprised with extra little goodies from the Vampire Freak family! 🧛‍ I can't wait to order again. I've received so many compliments on my boots! Best small business to order from hands down!
Amazing boots absolutely in love with them, great delivery from the US to the UK (fast delivery) great customer service will be ordering from this company many more times as iv seen lots I want to purchase
The shirt is not only adorable but very soft and one of my absolute favorites! Also incredibly fast shipping as well as keeping me informed of the entire shipping process and progress. I love shopping from VampireFreaks 🖤🖤
Bought your tshirt as a Christmas gift and the recipient LOVED it, plus all the little goodies that came with.
My only suggestion would be not to use your bag as the shipping bag, just because the bag is so cool I had to figure out a way to hide the mailing sticker that was completely adhered to the side (it was a secret Santa gift)
The service was fast and easy, I had purchased a pair of boots that were a size too small and the exchange was very straight forward. I even received them a day ahead of the expected delivery date.
I love this company offers big sizes and rhey are actually big. I love big comfy shirts and being a big girl it's sometimes hard to find them. The quality is amazing and I love the styles and prints.
They are always amazing! I placed my order then the next day they started a promo so I emailed to see if they could add that promo to my order and they did! Highly recommend!
It's always scary dealing with online company's. I looked up the company and was glad it was stateside. The ordering was easy. And everything came within the time frame. I even called once to inquire some info and the lady who answered the call was right on with info! Thank you who ever you are! Give her a raise! Awesome company. My god child loves everything we ordered. We will be ordering again.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!