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VampireFreaks

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
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About the Business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: store@vampirefreaks.com

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
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Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
899
value
284
shipping
285
quality
4,767
This company does not typically respond to reviews

Instant Feedback

11,048 reviews
Illinois
1 review
0 helpful votes
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I have never had customer service this good
February 7, 2025

I have never had customer service this good. Vampire Freaks told me my package was delayed before the delivery service did.

Date of experience: January 28, 2025
New York
1 review
0 helpful votes
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I was actually really surprised by the delivery time! I placed my order and soon after I had it in my hands! It is by far my favorite! I actually need to order another one because my granddaughter is actually always taking it from me! Thank you so much!

Date of experience: February 20, 2025
Minnesota
1 review
0 helpful votes
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June 2, 2025

Absolutely "LOVE". Love my
New belt this is my first purchase, and I'm very happy. I plan to come back to buy again thank you so much🥰.

Date of experience: May 8, 2025
New York
1 review
0 helpful votes
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I actually received my wallet a couple weeks ago, and I am extremely satisfied with the wallet that I received. It is exactly what I wanted and I absolutely love it 🦇

Date of experience: January 8, 2025
Wisconsin
1 review
0 helpful votes
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All my items were up to quality standards and I was pleased with everything I bought. It showed up in a timely manner and was packaged all together which I appreciated.

Date of experience: March 18, 2025
California
1 review
0 helpful votes
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June 20, 2025

Love the brand the quality and the designs are amazing and I've never felt more like myself until I put that outfit on (I almost cried because I was so happy)

Date of experience: June 10, 2025
North Carolina
1 review
0 helpful votes
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Everything arrived on time and in perfect condition! I was beyond excited to open up my box! I was pleasantly surprised with extra little goodies from the Vampire Freak family! 🧛‍ I can't wait to order again. I've received so many compliments on my boots! Best small business to order from hands down!

Date of experience: March 21, 2025
GB
1 review
0 helpful votes
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Amazing boots absolutely in love with them, great delivery from the US to the UK (fast delivery) great customer service will be ordering from this company many more times as iv seen lots I want to purchase

Date of experience: December 29, 2024
Kentucky
1 review
0 helpful votes
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The shirt is not only adorable but very soft and one of my absolute favorites! Also incredibly fast shipping as well as keeping me informed of the entire shipping process and progress. I love shopping from VampireFreaks 🖤🖤

Date of experience: March 22, 2025
New York
1 review
0 helpful votes
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Bought your tshirt as a Christmas gift and the recipient LOVED it, plus all the little goodies that came with.
My only suggestion would be not to use your bag as the shipping bag, just because the bag is so cool I had to figure out a way to hide the mailing sticker that was completely adhered to the side (it was a secret Santa gift)

Date of experience: December 28, 2024
Maryland
1 review
0 helpful votes
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May 2, 2025

Everything shipped extremely fast and was packaged well. I think the pants are very cool and the pin stripe pattern gives them a classical look.

Date of experience: April 12, 2025
Kansas
1 review
0 helpful votes
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The service was fast and easy, I had purchased a pair of boots that were a size too small and the exchange was very straight forward. I even received them a day ahead of the expected delivery date.

Date of experience: January 5, 2025
Oregon
1 review
0 helpful votes
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I love this company offers big sizes and rhey are actually big. I love big comfy shirts and being a big girl it's sometimes hard to find them. The quality is amazing and I love the styles and prints.

Date of experience: March 25, 2025
Illinois
1 review
0 helpful votes
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Great!
February 4, 2025

Great! Shipping was kinda slow but it was the holidays so I'm not surprised. Quality and size are really good though!

Date of experience: January 25, 2025
Connecticut
1 review
0 helpful votes
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They are always amazing!
February 1, 2025

They are always amazing! I placed my order then the next day they started a promo so I emailed to see if they could add that promo to my order and they did! Highly recommend!

Date of experience: January 6, 2025
Colorado
1 review
0 helpful votes
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It's always scary dealing with online company's. I looked up the company and was glad it was stateside. The ordering was easy. And everything came within the time frame. I even called once to inquire some info and the lady who answered the call was right on with info! Thank you who ever you are! Give her a raise! Awesome company. My god child loves everything we ordered. We will be ordering again.

Date of experience: March 21, 2025
Florida
1 review
0 helpful votes
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June 20, 2025

Easy to navigate website and a smooth transaction. Excellent communication from purchase to delivery. Will definitely recommend.

Date of experience: June 10, 2025
New Jersey
1 review
0 helpful votes
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My order arrived quickly sooner than expected which was great. Good quality. Liked my purchase very much

Date of experience: March 23, 2025
New Mexico
1 review
0 helpful votes
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April 29, 2025

Product was fun and unique, a little disappointed that mug, tumbler and figurine were sourced from China.

Date of experience: April 19, 2025
Washington
1 review
0 helpful votes
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April 18, 2025

The selection is decent, wish they had more. The items are great. Delivery took longer than expected.

Date of experience: April 8, 2025