About the Business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
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Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very happy with my experience, good products and fast delivery. They even contacted me to make sure I ordered the right size shirt for one of my items and I'm glad they did cause I did make a mistake. I'm very happy.
Shipped ridiculously fast! Got everything in great condition and I absolutely love the quality of all of it!
Great communication about my order. Arrived quickly. Product was exactly as advertised and is excellent quality and value.
Now I've already told you guys I got my order and I'm very pleased with it!
Excellent customer service as always. My daughter loved her gift.
Really fast delivery process. However the shipping details while tracking were buggy, and gave me a scare, but everything came and was so nice!
Product is accurate to the photo and great quality! Shipping was surprisingly quick as well with great communication.
Ace delivery, constant updates and tracking on my parcel; came fast even thou its was shipping from us to uk, my item (tripp nyc fog wash) came in the correct size and everything and even got some stickers with it
I made an order around the time I moved and I was dealing with the issue of changing addresses, I had no choice but to use PayPal for an order of shelves that I needed for my new place, but I did not realize that I did not update my address on my PayPal account, even though I updated the address on my VampireFreaks account. I would recommend verifying the correct address if there are two or more addresses on a customer's account.
It was great even for my exchange I contacted the company about my ordering two of the same shirts and wanted an exchange for the right one and it was very easy with no problems
Easy and simple as all hell, loved the fact that I got instant tracking links to my cell so I knew the site was legit.
It was quite enjoyable and definitely think that if you are a fan of goth culture or macabre, you should give the website a look.
Shopping experience was great! I absolutely love all of my items! Everything was made with care and that makes me even happier about my purchase.
I found a Gothic Victorian jacket which was exactly what I was looking for! It's well-made and so cute! The extra small fits me perfectly.
Made my first order ever, took over week to get my order shipped but otherwise everything came in well, also had some extra stickers added!
My granddaughter absolutely LOVED IT! It's great quality, the shipping was fast and it's just excellent I highly recommend this seller and ALL their products!
I loved how willing you guys were to work with me, even though it was my mistake! Great experience, will order from you guys again!
Very tasty. Went to a performance at a local theater for Edgar Allen Poe. I was extremely excited to incorporate the wardrobe into my own!
If you also believe that "too much black" is not a real thing, this is YOUR site. Unique merch, fast shipping, what's not to love?
It was very easy to navigate the site, I received shipping status updates, and I received my items in a reasonable amount of time. :)
Very nice products and delivery was great.i would recommend anyone to buy your products. You have different and col stuff that no one else has.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members