UPSReviews 2,216

I ordered a product and paid an extra $25 for expedited 2 day shipping. UPS didn't even create a label for the shipment until 2 days had passed. Pathetic.

UPS IS A HORRIBLE CARRIER SERVICE. I called the day before my package was supposed to be delivered to let them know that we were having theft issue in my area, and to see what other options I have. The only option they gave me was to pay $10 to hold it for one day. I also received an email stating that my package required a signature. The rep told me that they would try to deliver 3 times and if they couldn't deliver. They would have me pick the package up. The next day my package was supposedly delivered at 4:59 p.m. and lost at 5:20 p.m. Now I'm not sure if the package was stolen or the driver left it at someone else's door. The reason why I say this is because the driver said he left it at the door, but there was no apartment number, so what door did you leave it at? Customer service tried to blame the situation on me saying that a signature was not required, but I spoke with them previously and was told that it was. So because of the incorrect information I got from one of their reps now they are blaming me. There is not a policy or procedure set in place for someone who has a issues in there area with packages being stolen. When I order something offline I never know what carrier it will be sent through until they ship the package. I was told that I need to call the shipper Everytime I find out that UPS is the carrier and ask for it to be signature required. How is that possible when the package already shipped. Horrible customer service

I had to cancel two of my credit cards and get replacement cards from my bank fast. Overnight was requested. UPS very late. USPS could have delivered in the same amount of time.

Living in the country. Completely useless! They have it 45 minits away but I can't pick it up ware it's at. I have to wait 1-2 business days on a Friday the get my shipment. When I asked 5 time ware my package was located and they said at there depo in red deer but I can't get it there they need to change the address and it would get shipped to another location in red deer if I want to get it in red deer but that's another 1-2 business days or get it shiped to rocky for 1-2 business days. It's a stupid set up I would of just went and got it since its already late maybe say that you can't deliver to people out in the country! And just send it to the closest location to the address And that your time line will be 5 days late if your in the country. Was sposto be here Thursday might be here Tuesday or wensdaynext week... maybe..

All i can say is DO NOT USE THIS COMPANY. They have no customer 'service' that actually helps in any way and if you email them for refunds they block your emails. Awful awful awful service and no accountability whatsoever. If they do reply to your emails, it is all apologies and promises that don't deliver. As soon as you point this out and offer proof, you're email is suddenly undeliverable. And their claims 'support" is set up so that you can't actually claim anything.

It's very disturbing when you take your package in and ask the attendant to inspect it for shipping and specifically ask there opinion if they think it may need additional protection. There reply well looks good. Then as she took it to the back room I ask her to put fragile stickers on it. She reply I got it.
It arrived totally destroyed 1/4 inch plywood and Oak frames. The Oak frames were in splinters. The amount of force it had to take for this to happen. WOW! After contacting store 1463 to inform them of the damage and let them know there were NO fragile stickers on the package and that the package show up totaled destroyed. There reply was we don't put on fragile stickers on package. As well offered NO COMPENSATION... I find it hard to believe that there policy is to take NO responsibility for there actions... As well that they don't put fragile stickers on any package. REALLY! Sound like bull$#*! to just get out of taking any responsibility for the damage! I will never use UPS again. I've used DHL mean times and they will put sticker on per request as well better prices...

They have a complete mess with my address. They don't deliver my packages because they don't have my address in their database. I have lots of returned packages. And always says that it's me or the store that they put the wrong address. They don't solve the problem

Promises, Promises and more Promises. This is not my choice of companies. Unfortunately I am on the receiving end. This is not the first time. How does a company like this stay in business. If they are disappointing me how many other customers are they failing. Completely unbeleivable

UPS, delayed my package 4 times! First they delayed it by 1day, then they delayed it by 4hrs, then they changed it again to another 4 hrs. Like bro, i was tracking them and they were in my neighborhood, and they didn't deliver, then they said "Oh sorry your package has been delayed". Can u just do your job and bring the package on time. I am so frusterated with you guys, and your stalling, just give me my package, ive waited 5 days patiently. #AmazonOnTop!

I wouldn't use UPS if they were the last delivery company on earth. I needed to send an item to my 90+ yr old aunt. I went to UPS to ship it and they wanted me to dismantle the item and expected my aunt to reassemble it herself. I called them and I quote they told me " We guarentee it will get there but, can't guarentee the shape it will be in when it arrives". I got the same response from corporate.

Just found out my package that left St. Pete to come to Daytona just left the California hub. It was supposed to be here last Wed now won't be here till Saturday. 11 days to deliver across the state of Florida. 4 calls to customer service 2 lied to me 1 said I'll be right back and never did and now this guy says it will be here on Sat. We will see.

1 star because there is no option for zero stars. I really don't understand why multinational companies like DELL, WD, and others opt for UPS when delivering their products. UPS service is the worst I have ever experienced. The drivers are so lazy that they never call or try to contact the person. When they get late due to their laziness and are not able to deliver products to the customers, they simply update "The customer was not at the address". This company's license should be immediately cancelled and I am also thinking of moving my plea to the local court here in the Netherlands.

After paying custom brokerages fees, UPS refuses to deliver my package. Several calls to customer support after sending them the clearance documents, the agents literally said it was cleared but its not their problem to deliver it. What did I pay shipping fees for? How is this legal?

They don't deliver right into your door! They just buzz you apartment room number and leave a note at front lobby…. This company is BS

I don't know what's going on... but if you're giving me an estimate for a delivery time I expect the package to arrive around that damn time. I am FURIOUS! I've missed my delivery 2 times because of them delivering earlier than they said. If I'm being told may package is to be expected around 7PM and I go out to run errands, there is no reason why it should be arriving at 11am! I. AM. BEING. INCONVENIENCED. This has occurred twice! Now I have to structure my day around a delivery time that isn't accurate because the company hires IDIOTS! And the package contains glass so I expect everything to be in perfect shape and I doubt it is because everyone knows UPS doesn't care about your package whatsoever. I. AM. PISSED! I have never been this livid with a company and here I was thinking USPS was the worst!