UPSReviews 2,216

As a Canadian I ordered parts from an American company. Parts cost $206 and freight ws $52. UPS charged duty on both the product and their extremely high freight charges. Additional UPS charges turned my $206 dollar purchase into almost $400

Choose Fedex instead, UPS may not deliver your package to your home and will deliver to a pick up location; even though you've paid $30. UPS customer service is designed not to help the customer.

They need to just close down To save people the aggravation. I'm giving him one star because I can't select zero stars. They should change their name to Useless Pieces of $#*!!

I was told UPS Ground would pick up a return within 2-3 business days for 1Z*******E*******502. Yesterday, 6/29/2022, I found the label attached to my door. I was home all day since I am a retired 80 year old veteran. No one rang my doorbell or knocked on my door. I later found out they were at my house at 11:00am. Of course, the staff who came by my house could simply have places the label and leave. They still get paid, so what do they care. UPS should investigate how often this occurs. In the meantime, I still have 4 boxes weighing approximately 100 pounds and UPS refuses to return to pick them up.

My shipment is overdue by 10 days and the customer service team either put the phone down as soon as I explain the issue or tells me they don't know what has happened and say that someone will call me back but no one ever does.

I have called them so many times, they listen to me and then cut the call like what? It has been showing delivering since a week. Now new stupidity "we are trying to get the security access the driver needs for this delivery". Why you so dumb? I am so mad.

So I called to check on my package to see where it was bc it stated in was in Lake Charles where I stay. And why they had a delay with Trailors. Well I was told it was in New Orleans on Plane and then on a train and when I asked to speak to supervisor Rosanna got very rude. So I had to keep asking her and tell her to do her job that's what she is there for I tried to b as patient as possible bc I done heard a lot of ppl gettin crazy with them on phone well she finally put supervisor on phone and not once did she listen to my complaints or even let me talk to her to explain my issue all she did was out talk me like I was a child that was not professional so when I started getting crazy and cursing she wants to tell me that I'm not being professional well sorry but where you being professional to me not letting me speak or explain anything well no you wasn't so me being nice and polite went completely out the window. All I wanted to know was why it stayed my package was in Lake Charles but then all of a sudden as they say in New Orleans on a plane or train they so say when I got an update saying it was a delay with Trailor and my package. They don't help they are very rude and they don't care. I hate going threw ups fed ex and usps or 100 times way better then them and they explain and help you figure out the issue better then ups. I don't even see why ups is even open or they need to herons some better works with better attitudes that help ppl understand bc there attitude makes them and the company look very bad and ppl not wanting to go threw them at all

Bunch of inept and incompetent. Their policy is, if by chance a piece of information is missing, the package goes when instead it would be very enough to use a tool invented more than 30 years ago called the telephone and call the recipient to ask for confirmation. But evidently, UPS is still in the 1800s. The delay in delivery is due to their delay in being in the world. My order contains wine which, stored who knows where (probably a cave given their keeping up with the times) can be ruined. I will proceed to seek compensation for their ineptitude.
Use other services if you want your products to arrive this century and not the next when they evolve.

Waited over 8 hours for a call back where the wait time was to be 20 minutes. Never got one. After much searching I got a different number. Talked to the person and arranged a pick up. But nobody showed up.
Guy who dropped off the package I am returning threw it up onto the doorstep from the bottom step.

If a package requires a signature, and the customer lives in a condo, why would you not give us a call when you arrive? How would we magically know you've showed up in the lobby? You guys are a real smooth brain company you know that?

Now lets talk about your website. I try to reset my password, put in my information, and says there's some error that cannot be processed at this time.

Now let me talk about your live chat support. I go on there, give the tracking number to the agent, and they start asking me where it's from, what country, what store. Isn't this something you should know, I mean you're the f**** people doing the service. Jesus christ go bankrupt already.

They are the worst company I dealt with it in all my life the employee unrespect either on the phone or the ones come to deliver they lost the things please please be careful and do not deal with them

Between my boyfriend and myself, we have spent over 4 hours trying to set up and pay for a shipping pickup. The website wouldn't let him correct an expiration date on a credit card and it wouldn't schedule the pickup. I called customer service, which is out of the country and she connected me to technical support. Even though that lady was out of the country also, she was helpful to at least get the labels printed. When I went back to the website to schedule the pickup, there is an additional charge and it said that it needed additional information in red and with an! Point. There was nothing in red or with an exclamation point. I called technical support back (again out of the country) and she put in all the information that I had put in and then wanted our credit card. Not happening! The website is the worst for customer friendly and doesn't explain what is needed. We will be using FedEX. This is riduculous!

Came home to a notice on the door telling me due to my not being home my package was being taken to some scrawled location. Called to ask for 8t to be redelivered to house. Was told it would come between 1 and 5 the next day. And that I had to be home. Didn't come, called and was told no it needed another two business days to come and it could come any time until 8 pm, AND I'd have to be home. The moral of the story, UPS is inefficient and lies about their service. Avoid using this service.

Foe starters, their incompetant drivers dropped off my import fees paper at my house and marked mt delivery address changed. Then the next genius, lied about even trying to deliver the package. I was sitting at home all day waiting and the ups truck didn't even drive by my house and I got a text saying delivery failed. Like wtf? I have camera footage to corroborate my story. So i called their customer service, whom apparently started a case about my complaint. I didn't hear a thing back from them. Called them again today and told them I need my package delivered without a signature because I know that idiot driver will know literally once and run. So, I specified that my packages need to be dropped on my porch in front of my door for my elderly mother in law. This $#*! clown, left them in my car port. Now I am no where near my house and my poor elderly mother in law is trying to lug them up 2 flights of stairs. Biggest mistake ever using Useless Postal Servcies.

UPS did not deliver my parcel because I have a foreign phone number. Instead of trying to contact me by email or come to my address they just returned the shipment to the sender. I tried contacting them for a whole week about the issue without any luck. Very unprofessional company that I've also had problems with in the past

They are shipper focused, meaning if you are receiving a package and they lose it you have no recourse. You are not allowed to submit a claim. WTF? Unfortunately, in regards to the last two packages they lost, the shippers also had very poor customer service so UPS's failure is taking weeks to resolve. It is mind boggling if I pay for expedited shipping and the package is still missing 10 days later I have zero recourse, nor I am ever compensated. UPS actively prevents me from contacting them. How is this acceptable business practice?

I live very close to the UPS hub in my area, with that in mind; it's one of the last stops on their route, they typically don't deliver my packages on the scheduled date because they're in too big a rush to get home. You can't get to a customer service rep very easy; and when you do they just repeat the same crap you already knew. Nothing but excuses from a poorly run company. It's probably run like Amazon, all the suits make the money and the people who actually make the wheel stay on are treated like replaceable pieces of crap.

I dont know or remember how many times I saw this message pop up stating that we could not deliver because the receiver was not available. This is a straight out lie. I can understand if they say we are sorry we could not deliver it because we have too may deliveries to make. But no, they always put the blame on the customer saying that you were not there and that is why we could not deliver. Horrible delivery service. I am not sure why they are still in business.

My delivery has been "Out for delivery today" for 5 days. Their customer service is rude and unhelpful. No one at UPS is willing to help find out why they won't deliver my package. There is no way to get a manager or supervisor to work on the problem. All the customer service person does is read the same information that you can get online. They are frustrating and not a customer service oriented company to deal with.