UPSReviews 2,216

Paid $100 to have something shipped over night (highly sensitive regarding a deceased person). Needed to arrive on time. Rep on phone was terrible. Kept repeating that it would not arrive today and call back the next day if you still want to track the parcel? Really?

UPS is a criminal org. They charge money for delivery, but just leave your package in the roadside dirt.

Any time I order online and I see that the shipper is UPS, I literally cringe. Ordered some flooring tiles last week. They were supposed to be here Saturday. Waited all day and finally checked my shipping status. "Attempted to deliver. Rerouted to UPS Store on Monday". WTF? No one attempted anything! Are you telling me that they are too lazy to walk 20 paces to my door? Literally, your JOB is to DELIVER packages! That's it! And you can't even do that? What are you doing in a parcel delivery service? So my package is sitting miles and miles away at some UPS Store in which I won't pick it up because their hours of operation are basically bankers' hours, so I guess the package will go back to the seller. This company is out of control. Actually, USPS, Fed Ex, and UPS are all trash services anymore! I'm to the point if it isn't delivered by Amazon directly, I will cancel the order. I've had nothing with headaches with the other 3 parcel delivery services.

When packages are delayed (which happens 80% of the time) no futures dates are provided as to when the package will be delivered. In my opinion this makes the online tracking system useless.

They lie about delivery times and days. I have witnessed the drivers sitting in their cars for over 2 hours on their phones and not moving. Have people send you fedex or even the post office. This is the worst service ever.

This is the worst delivery company I have ever had the misfortune to encounter. Customer service is non-existent. The driver lied about attempting to deliver a parcel (ring doorbell and CCTV confirm non-attendance), and the company took over 7 hours to get back to me, by which time it was impossible to deliver. I had to collect it at my own cost in the end.

Best advice, don't use ups if you can, they make it seem like you have a choice in things and then after you pay nothing happens. I had PAID to request for my package to come sooner for convince purposes, and the original date said Saturday on the site, and I get an email that it was rescheduled for NEXT TUESDAY. Of course I went to customer service, and the person tried to gaslight me. 0/10 don't recommend EVER I hope they go bankrupt

If you don't wanna to do your job please quit, nobody force you to do what you feel annoying to do. I asked you to leave the packages in the basement but you refuse to do it. Okay that is fine but don't show your attitude to me that I didn't even do anything wrong to you. Just quit your job and that is all.

Given a choice, I would never use UPS. Package has been lost in limbo for 5 days. Try contacting UPS, that is a joke.

Shipped an envelop from Lindale, TX to Everett, WA, and paid for Two Day Delivery in the amount of $69. There was a 35 minute delay due to an accident between Arlington and Ft Worth. The 35 minute delay caused the package to be delivered in six days. This was over the July 4th weekend and when I contacted UPS I was informed the Saturday, Sunday and Monday were all vacation days for UPS. This after I have seen UPS make deliveries all hours of the day and evenings and on the weekends. Of course UPS is blaming the six day delivery on a 35 minute delay due to a 'traffic accident'. Apparently UPS will go to any length to avoid refunding fees for deliveries which they are paid to do but cannot honor their on time delivery guarantee. Just another scam. I will avoid UPS as much as possible in the future. I will not patronize UPS and will request merchants to use another service.

Waiting for my parcel 2months, didnt even delivered to my house, when I paid for that, just leave it in a random grocery place wich never is open.

I will never do business with UPS again, they have terrible service, I sent a package from Newfoundland to Quebec, it took over a week to get there, but when it did manger to get to Quebec it went to the wrong pickup location, so what did they do? They sent the package back to Newfoundland at the original drop off point, it was sitting there for days saying it was going to get delivered back to me, well it never did come back to me, so after about another week it got shipped back to Quebec to this time the correct drop off location, which it took yet another week to get back there, and than no one contacted the person which paid for the shipping saying it arrived, it was a total disaster, this company is the absolute worst delivery service I have ever used. If you want your package on time, I suggest you find someone else to deliver it.

UPS is Very Bureaucratic, paid highest rate of overnight fee (about USD $100 for a small parcel) coming from USA to Canada. After 10 days returned back to sender. Following up, they said called me but can not reach me. But they did not leave any message.
Not understand why did not they even try one time of delivery, but just call? So bad experience.

ALWAYS worst choice to use UPS but now even worse! RUN from using this service if you want packages.

Ups is the WORST courier service, the delivery drivers don't give 2 craps about your package. My package was left outside of apt building and is now missing. An investigation was opened and then closed without any notification. I still have yet to receive my package or a refund. I had to call them 5times just to get the investigation reopened. I missed a whole day of work, in which they for damn sure are not going to compensate me on, and now I have to wait even longer for them to complete another investigation. And their automated system is straight trash, I had to call 4times just to get an actual person on the phone BC the automated system hung up on me whenever I asked for an agent or operator. If it were possible for me to choose my own courier I would never use ups.

UPS is by far the worst delivery system. Paid for over night shipping and for no reason at all it was delayed in UT. Now its says the estimated delivery won't be until 7 days later, and that's just the estimated delivery. Don't pay the extra money to have some thing over nighted when you can get it in the same amount of time for free. I will never use UPS again when there is by far better options.

UPs, didn't leave my package at my door 2 times in a row after I had complained to them to leave my package but left 2 of my other package. I had to call them and they told me it's up to the UPs driver to leave it. WOW, that's dumb. It should be up to customer if they wanted to be signed or when I purchased it, it should have said I need to sign off to get my package. The company or the drive is DUMB AS ROCKS. The management needs to get off his butt and fix this issue.