UPSReviews 2,216

If I could give a zero star rating, that is what I would give UPS. There is not one single customer service telephone number that actually has a human being on the other end of the phone; there is not even a human being at the corporate office who answers the telephone. One current order, a driver(s) has supposedly attempted to deliver a package to me twice in the last two days and I get a message that there is something wrong with the address. No, there is nothing wrong with the address! There is apparently something wrong with employees at UPS that they cannot locate an address that actually exists. Another current order handled by UPS and USPS, via email, states my package was delivered to a locker but exactly where is that locker? Oh, but I am unable to discuss these issues with a UPS employee to give them exact location of my address since they are unable to locate it themselves. I have told Amazon to not use UPS for any of my orders, period. I have not sent anything by UPS for years because of the terrible service. Why does this company still exist?

The package is delivered on a different date as mentioned in the email and on not being able to receive the package that day, they didn't even wait for a day and returned the package back to the shipper. I have been waiting for this laptop for over a month and won't be getting it for another month but now i am forced to reorder it. Customer care doesn't have answers to questios, the website is giving misleading information. Not happy

I literally watched ups drive up not get out of thier truck and i get a notification saying they were unable to deliver my package. I have had this issue multiple times i live in an apartment building with a security door and no buzzer. And even with the notes to leave it at the security door and calling to complain they now are even too lazy to even get out of the $#*!ing truck if i could give them a negative star i would someone needs to teach this garbage delivery service how to deliver a $#*!ing package

Why don't they update they tracking information. How are you going to know when your shipping is to arrive when they don't update you. Then you contact customer service they no help first thing they say is contact the seller why do I need to contact them you ups has my order. If I could pick 0 Star I would. It been in Portland for 3days and no update.

I work in retail and see our ups guy everyday, great service, super friendly guy, and funny. He's always making our day! But in this 90 degree Florida weather, they deserve some ac in those Trucks, they are working all day in that sun…

The primary take-away from this review is the fact that UPS will send you on a endless journey of red tape before even allowing the sender of a UPS parcel to file a claim for loss. Unless you hire a lawyer at considerable expense, there is no rational mechanism at UPS to reimburse a customer for a lost parcel. If you forward a parcel with UPS, it must be understood that the sender must be prepared to suffer the loss of that parcel without any viable compensation from UPS. In other words, it is recommended you use another courier service if your parcel is of any monetary value.

I have just received an import fee of £200 seriously? For an item worth almost that? How can you get £200 from that? What exactly do you do apart from put the parcel on a container and send it? That goes towards our greedy government you can't justify £200 tax especially for what I bought and what it's worth! USPS charge me about £60 for items worth more! Why has UPS charged me £200? This is crazy! Especially with inflation us poor people stand no chance in this world against these greedy companies and government this is not fair at all! This is bad!

Many product orders online are contracted by sellers to be delivered by ups. Unfortunately ups continues to fail to deliver on time, fail to handle properly, and fail to allow customers to track the order.Ups sucks

I live in a 9 unit building. There is a front door with a call box on it that goes straight to my cell phone, and we have a private entrance with a door bell.
I was outside and saw the UPS truck.
I looked at my phone to see if the driver called. No…. So the package must be for somebody else.
The driver did not call he just slapped up a pickup notice, which I discovered on the front door of our building when I went to our mailbox later in the day. In other words the driver made no attempt to contact and deliver.
No wonder UPS rates so low.
When I pickup my package ( a 10 minute drive to the depot.) I thought I would mention this substandard service. They gave me a number to call.
The 1-800 number had many options, but none for feed back on service. I did eventually get transferred to an agent, with a choice to "press 1 for a call back or 2 to stay on the line". I pressed 1. A short time later I got a robo call with the option of pressing 1 to talk to an agent or pressing 2 to cancel the call.
Of course I pressed 1. Maybe I pressed it to fast because it was not "heard", I so I pressed and held the 1 button the very next time I was given that option. No response! Then I pressed 1 numerous times, but with the same results. The nice sounding robot then told me the date and time of my next call.
Your "service" sucks UPS.
I will now use any other service, but yours.

PS
Just got another call back. The robot told me it could not "hear" my button pushes. …. So it cancelled my call back.

Your actual rating is a "ZERO" UPS!
You need to correct these problems, or expect your business to decline.

Enough said on delivering this little box of N95 masks.

Worse courier service in the history of mankind. Customer service is about the same. Drivers have zero interest in doing their jobs. Packages have been lost yet logged in tracking as delivered. Customer service is full of lip service with no one resolving these and similar issues. When problems are escalated to local managers, they are arrogant (quick to tell you that they're in management), then continue the UPS pattern of chaos. Corporate Customer Relations is equally as useless with lots of broken promises then email non-responsiveness. Silence. They would be just as effective if they all quit. Also, it is difficult to file a claim to get reimbursed for these "lost" packages that continuously vanish into thin air. After all of their ineptness, why would they make it difficult for you to get your money back for services you paid for that were not rendered? No integrity. Zero. UPS, please go away. Trust me, we wouldn't notice.

Could be the worst company I've ever dealt with. I ordered a $200 item from the US to Canada and paid $46 for shipping. When the item arrived I was told that there was an additional $107 brokerage fee for them to give it to me. The fee breaks down to $27 HST (customs tax) and then the remaining free ($80) is pocketed by UPS, in addition to the shipping fee that they were originally paid. That an additional 32%. I have no idea how this is legal.

I've been told that there is a way around this where you 'self clear' your package though CBSA, which I can now trying to do. However UPS needs to send you a commercial invoice to proceed. I've called and spoken on the phone with four different ups employees in the last day or so, the first two said that would be emailed to me in 2 hours, and the other two employees said it takes 24hrs. To send an email... It's now been well over 24 hrs and I'm still waiting. I've emailed several times as well.

This is crazy and UPS is really asking for another class action lawsuit.

Shipped 07/23 by the pharmacy spent 4 days in St Louus warehouse now 2nd delay in delivery of 1 small bottle from specialty pharmacy delaye again. Miserable failure by UPS.

I shipped a package with UPS that I insured. The package arrived damaged and broken. UPS at first approved the claim, then two weeks later changed their mind and refused to pay on the claim. Dealing with their website is a time consuming night mare. It looks like they set it up that way to frustrate customers with complaints. I will not ship with UPS again... EVER

UPS said they delivered a package at my front door on 7/27/2022 that was a $1,200 iPhone. I have security cameras at my front door that never showed UPS on property or anyone else. The driver either took the package for himself or delivered it at wrong address. Security cameras don't lie. UPS you have been busted.

Ups said package was delivered but it was not. Person at customer service was nice but they have not done anything to remedy the situation.

They destroyed the gun safe I bought, then told me 5 different times someone would come to inspect the damage then after day 6 of cancelation of my plans finally told me oh we can't come due to covid. Then told me my refund if there would be one would be sent to the sender not the receiver that paid for it to begin with! WTF UPS? HOW CAN YOU F UP A GUN SAFE!?

I had two packages that I had authorized signature online for. UPS indicated that both packages were delivered, but I did not receive either of them. I was at home when the packages supposedly were delivered, and I later discovered the driver had delivered the packages to the wrong address. Before I found out that this is what happened, I tried to file a claim on the UPS site for missing packages. I got an automated message that said that since I had authorized signature, I was not eligible to file a claim for missing packages. It was only after several attempts to speak to someone at the regular UPS number without success that I called the number for technical support. The person I spoke to called the local main UPS office, and someone from that office later called me. They had the driver who supposedly had delivered the packages to my home come back that evening, and he discovered he had put the packages on the porch of the house next door. After all of that hassle, I finally got my packages, but UPS needs to change their policy when somes authorizes signature online and they don't receive their package due to driver error. If needed, I would have had proof with my doorbell camera video that no one ever came to my house when the packages were delivered. Until UPS changes their policy, I will never authorize signature online again. This will result in drivers having to make second trips if I am not home, whereas before, it never was a problem for drivers to leave packages by my rear door.

They don't know where is my package at
I've broke my glasses two weeks ago, so l've ordered one and paid extra to have it shipped as soon as they done making them, everything was going as plan, the delivery day was assigned last Friday July 22nd, but didn't happened, reason that the distribution center didn't put it on the truck to be delivered that day, and they said it will be delivered the first business day which happened to be Monday July 25 before 4:15 pm,, it's ok Monday will be ok, at 3:35 pm that day the UPS truck drove by my house and didn't stop, so i called, customer service said that the business where the package going to be delivered was closed and they will try again the next day, hold on what business, this is a house address, my house, so l've explained that to him he said a manager will call me before 7 pm, well no phone call from anyone, but Tuesday
July 26th the manager called me at 9 am, she assured me my package is in the truck and i will get my glasses no later than 4pm, nothing no package, so again i called customer service, same answer, a manager will call you before 7pm, nothing again, no phone call whatsoever, its now 10 pm on Tuesday night and still don't have any information about my glasses. All i need is for someone to tell me exactly without empty promises when will I be expecting my glasses. Can anyone help me?

The gentleman at the South Plainfield, NJ Branch was very helpful and took his time to find us a good deal. He worked around my budget and patiently helped me through the whole process. Great costumer service!