UPSReviews 2,216

If i could put zero stars I would. The delivery drivers have left my mother's insulin deliveries sitting in the driveway the last two times it was delivered. This time even using the 1400 dollars' worth of insulin is in question as it was left sitting in the sun. The delivery location is always set to Front Door and both times they have literally just thrown the package off the truck and into the ditch beside our driveway. I have tried contacting customer support about this on multiple occasions and if I can get to an actual person, they always hang up on me. They are always incredibly rude and customer blame even when it is obvious the driver is at fault for a damaged package when he tosses it off the truck like a football.

The dude delivering my package didnt even knock on the door. Just got the we missed you thing. And now it won't be at the pick up point till about another 2 days where I'll be gone. Terrible service.

This is the worst experience I have ever had with a delivery company. I was supposed to have my wedding flowers delivered and nobody even made an attempt despite being guaranteed by multiple customer service representatives that they would arrive that day. The delivery centre even called me to confirm my address and they never showed up. I called back today and they had the gall to say they had attempted. Apparently a phone call counts as a delivery attempt. Customer service reps while trying their best are actually useless because they have no contact with the warehouses. You have no recourse and no information beyond what is updated every 5 hours on the track my package website. They are unreliable. The ONLY thing a delivery company really needs to be. DO NOT USE THIS COMPANY. For the people on the back that didn't hear me... DO NOT USE THIS COMPANY!

I travel a lot for work I keep my address at my daughter's house for a home base, so I ordered from Amazon and the Amazon hubs have been popping up everywhere, so UPS is the one that delivers, I've done it once in the last 3 months and they could not deliver it I assumed it was because it was a 2-foot TV speaker and it was too big okay fine, undeliverable had it sent to my daughters, second I ordered a very small part about the size of a woman's hand for my car and it got delivered to the Hub at the store up the road. I just ordered a small RV bathroom sink and a bottle of RV sewage cleaner and it was undeliverable, they said they couldn't find it, the Hub at a store in the small town right in the middle big box in the front they wouldn't do it again so I never got to receive my items, what the hell it's got to be The Driver I don't understand it. So needless to say UPS is really pissed me off and I'll find other ways to receive items even if I have to wait to go home to get them

I placed an order with a company that uses UPS for shipping. I received an email from UPS stating my parcel was on it's way and that a signature was required for delivery. The email indicated that I could sign online for the parcel. I clicked the link but was unable to log onto my account. Attempts to get my username and/or password were unsuccessful since I received no emails after requesting them. After a very long and frustrating phone call I was able to open a new account only to find that I still could not sign for the parcel. Two more frustrating calls later I was told that the parcel did not need to be signed for. So, in other words I wasted a whole lot of time and sanity for nothing. Following the final phone call I stayed on the line to do the short survey to let them know what I thought of their company. While doing the survey I got a recording saying that the survey system was experiencing technical difficulties and that I could not complete the survey. The entire experience was full of "technical difficulties" including the fact that I could not hear any of the customer service people properly. I called the company I ordered from to let them know about my experience and I could hear that customer service person just fine. So the problem was not on my end.

Just got fired yesterday because they said I was being slow when they had put me in a loading trailer when someone else messed up the boxes they going to ask me how I like the job then 5 mins later let me go when I always show up 30-40 mins before work and work my $#*! off Buh Yeha can't complain right when u see other people doing a slow $#*! job and I'm the one to get let go it's whatever at this point. I never stole or did nothing I always will try and ask questions if not do it by myself to show I belong there.

They sent me proof of Delivery that was Received by a person on 10/08/2022 at 18:06 PM, I called them
Because I did not get it. Today 11/08/2022 they change their status to waiting to pick up from their location.
The location is so far from my address and why they told me to pick it up.
Until now 4:22 PM I don't have a solution for this issue.
Thanks
Maan
11/08/2022

UPS clearly knows nothing about customer service!
Package delivered and signed for in a town 80 miles away from where I live, and I was told they recycle the tracking numbers and it's still on it's way, god only knows the route it took because it's not here!

Needed to receive passport for work. Apparently UPS delivers business addresses first and, even though you are told overnight shipping is to be delivered by 12:00, the driver said residential packages have to wait their turn after businesses receive their shipments. It was after 4:00 before it FINALLY was delivered. Today it is 7:30 and another overnight package has not arrived. What a farce of a company.

UPS never deliver something!
I had the same problem with UPS delivery about 20 times. Every time I was at home, when driver called by Intercom I opened door, but driver was lazy to go upstairs and wrote that I am not at home. Once I was waiting at home 2 days in row, but both days driver didn't go upstairs and wrote that I was not at home.
UPS made also fraud and made tremendous disaster to me in 2016. I cancelled delivery of item which I didn't order and for which my credit card was fraudulently charged $300, cancelled 2 days before delivery date, but UPS ignored my cancelation and delivered it, left it to neighbors who signed. And the main trouble was that I received message about delivery just when was talking with US Supreme Court about the main case of all my life, case about tremendous and unprecedented crime and tragedy and extremely severe injuries made to me by corrupted NYC officials, case which I proceeded 7 years. I lost this case and many millions dollars compensation, lost because of UPS.

If I could leave less than 1 star I would. The amount of issues I have had with UPS and lost packages, one after another and the CONSTANT delays in packages. IT IS UNACCEPTABLE. Very difficult to get a hold of any customer service representative unless you have the store's direct number (and even that is sometimes hard to obtain). There is no follow up or accountability when there are issues with a package, and it is complete $#*!!

I'm a programmer for a start up company based out of California. I ordered a very important piece of hardware for work that needed to be delivered on the day it was set to be here. Saw that the delivery would be handled by UPS, oh no... I made a joke over dinner about how I needed to stay downstairs all day to make sure I would be able to catch them before they tried to leave without delivering my package. The next day, I spent the full morning waiting for the UPS truck to arrive. I watched the truck arrive, pull into the driveway, the driver step out, walk up to my front door, slap a "We missed you!" label on the door, and drive off, all before I could open the door to get his attention. This company is unreal, it is universally known that this will happen multiple times in a row. I have nightmares every time I see they are the carrier for my packages. STAY CLEAR OF THEM.

UPS is poorly managed from the top down. This level of consistent incompetency is a culture motivated by greed. There clearly is no quality and pride in performance, only high volume at any cost. If there was a poster child for "Hack services" it would be UPS. UPS must create millions and millions of dollars' worth of damage weekly and they just don't care, and just keep doing it. The items they just delivered to my home looked like the opening scene to dumb and dumber. Shame on you UPS.

If I had a choice not to use ups to revive packaging, I would not. They have the worst delivery time and tracking. Just a bout ALL my packages delivered by ups don't show tracking, or it marks deliver but it has not. They really need to strive to keep customers happy. They really need to improve their way of things. Because this is not working. People need to care more about their jobs. My most recent package was to be delivered Wednesday. We are now Friday

UPS avoids my neighborhood until the last sets of deliveries. The driver drives around the my neighborhood, encircling it, until the we are what seems to be the last ones on the list. It never used to be this way over the last few years this has become the norm. Complaining doesn't help. I avoid UPS for receiving deliveries at all cost if possible. North Coram NY area.

For the second time in a week a package lays somewhere in town for three days without moving (being delivered) and when I tried to check what happened I was lied to by an agent in a foreign country. They do not feel any responsibility to the receiving customer.

Is there anything positive about this company? So damn slow, tracking doesnt update for 10 days at a time. Just goes into limbo when coming into. Canada even though we have ups here. Customer service just makes excuses and passes the buck. Worst company I've dealt with and we use Canada Post here and its tragic

Poor service. My package was damaged I submitted a report 3 week ago. No one respond my calls. No one investigate the lost package... Poor service very disappointed

I ordered delivery small parcel 02. 08. 22. Express UPS From Spain to France. My parcel had to arrive in France on Friday 05. 08. 22. But UPS ignored confirmed conditions and still not delivery. I hope that's UPS will not lose the parcel. I really not recommend you this company for delivery. They haven't convenient support and you staying with your problem only one.

How do people or companies like Costco use this third-class service to deliver customer products? This company should be banned from serving. Their delivery people are the worse service provider in the world. They just delayed my laptop delivery days after days even though it came to the local facility early. I have not received my laptop yet and I am going to claim a refund from Costco. Costco should not use UPS at all. Otherwise, they will lose revenue in the future the way they are going to lose laptop sales now from me.