UPSReviews 2,215

Amazon used them to deliver 2 dozen roses to my sister. They didn't follow basic delivery instructions. Instead of delivery to to the front desk of the stroke rehab, they gave the package to some passer-by. They got the guy's name, but staff said no one by that name worked there. I spent hours on the phone with staff and Amazon trying to get my money back or locate the flowers. UPS hung up on me, staff manning their Twitter account flat out refused to be helpful, and those manning the customer service email were flat out rude. My husband's bank, the biggest in the nation, just went with FedEx instead, because he told them how UPS staff behaved in this matter. Actions (or in this case inaction and passing the buck) have consequences. I'd definitely fire some staff who obviously don't take their jobs very seriously and have cost you business UPS! Shame on you all!

Their HR and recruiting Department is very unprofessional! They called me and left a voice a message to call them back. Well Guess what?! They never answer your calls! After few weeks one of their HR personnel calls you and he has not even read your CV and seems very unqualified!

Useless... Simply useless! There concept of customer service is nothing but excuses! On day five (5 days past the quoted delivery date) still waiting to find my package!

UPS WILL NEVER EVER GET MY BUSINESS AGAIN!

I paid for 2 days express shipping 5/22/23
My delivery date was 5/25/23.when it got the date I didn't get my package, I tracked my package and the delivery date was changed to 5/26/23 at 7pm.Still didn't receive my package.Today is 5/30/23 my package hasn't arrived.I missed a family wedding because of that.

On 5/16/2023 around 4:30pm i went to pickup my husband's package with order details and photo of his drivers license to ups customer center at ******* Monroe,Dallas,TX,*******.They wanted to FaceTime my husband to ensure his photo matched.After that they made copies of my drivers license which i felt invaded my security and privacy and was NOT necessary.Next morning around 9am i received emails and text messages from my credit monitoring service that someone is trying to open two credit cards in my name.What a coincidence! I am
Now dealing with identity theft and fraud issues which has been extremely draining,frustrating and exhausting experience for me and my family.UPS employees at this warehouse should NOT be allowed to make copies of customers drivers license because personal information isnt stored properly at this warehouse/location and can fall
Into the wrong person's hands.Next day i called ups 800 number and filed a complaint.Customer service said they will have the manager of this warehouse call me but i have never heard back.UPS corporate needs to step in and throughly investigate the manager and the front desk employees at this location because i am certain my drivers license details and personal information was misused by someone working at this location.UPS corporate also needs to ensure all copies of my drivers license present at this warehouse/location get shredded as soon as possible.

Not receive a tag or any notification, and have send it back to the sender.
And sending is asking to pay again for UPS shipping.

Heavy item, costing more for shipment.
Just so irresponsible

Fully unpoliteful, messy, unprofessional, error, not return call as promised, delivery failure, and not refund shipping fee. Given 1 rating just because there is no negative rating.

UPS tracking says deliver made, we are a small business, no one saw it. A call was made to UPS explaining that the package was NOT delivered. They said it was signed by a person called BRIAN. We do not have a Brian was the reply. Oh you must have, he signed for it...WTH...

UPS just called to tell me they damaged my package in transit and would not be able to file a claim. They picked up the package and the next day it was damaged in transit. Regardless of all the warning labels all over the box to Handle With Care, Fragile, This Side Up, it was still mishandled. The coating inside leaked and it was thrown away at a UPS facility. The customer service rep said he could not process a claim without photos. I told him I requested photos from the facility that reported it damaged, but they didn't send me any. He told me UPS does not take photos, they do a visual inspection and discard. This package was insured for $650, which I paid extra for insurance. Not only did I lose the shipping cost, I lost the contents and had to reship to my customer, costing me double the money. Worst service ever.

They are definitely the worst delivery company I only used in the whole world: I lost two days on them while waiting for an important package at home. The first time the courier came, didn't knock, didn't call, and left. The second day he just didn't show up but made a note as if he was trying to deliver a package. Customer service just covers the drivers: they keep saying, like parrots, "Sorry, sorry", promising to help, but in reality, nothing happens.

Anytime your expecting a package from ups you can be assured it will arrive late, be lost/not delivered or delivered $#*!ed up

I recently moved. When I placed an order, I thought I had changed to new address, but apparently I had not saved it. When I called the sender, I was told to call UPS. I did and asked them to return parcel to Sender. I am happy to say they did. All the employees I talked to over 3 days were professional and friendly. Thank you UPS.

My package was marked as delivered but it never arrived at my address. They lost my package and been searching for it over a week now. When I made a claim they closed it talking about when they contacted me my number was invalid. Also one agent told me they found my package and a ups driver will contact me in the morning. Welp they never did nobody ever contacted me I had to continuously use the ups virtual assistance just to be contacted by someone. For now on I would ask the merchant who they ship with and if the answer is ups I will not proceed with the order. FYI my package is still missing/lost.

I've been waiting for a package that has been in town for three days so I tried to just pick it up myself it took me a very long time to get told I couldn't and never was able to talk to anyone the more I tried to get it the more vague things got I hope they can turn it around before they go out of business I know they lost my business

I bought two axel assemblies. When the box arrived one was sticking out more than 2 feet the back plates were flatend on more than two sides indicating this box was thrown around badly
I made a claim they denied said the seller must appeal there denial and why would he he's been paid after 3 so called customer service ppl Danial C and ema g Carlos C all 1 of a thousand others with the same name my review is for ups as a whole. An out sourced company don't give a $#*! what is happening to packages on there way or to ppl who spend money on them a real $#*! service good on ya ups oh one more thing not one person I talked to was from the U S:⁠-⁠(

My business doesn't open until noon. UPS tries to deliver in the morning while we are closed. I tried to create an account so that I can specify a delivery time. UPS won't let me sign up because my business address is invalid. Invalid? I'm on Main St in a building that's been here decades in a town that is over 140 years old. They have delivered here many times, but my address is invalid?!?!?! There appears to be no way to speak to anyone there. Their customer service is non existent. I tried the old tricks, like pressing 0. Nothing works. They are so cheap that they can't even bother to pay for a call center in India to take care of their customers. This is why I hate USP with every fiber of my being.

I really wish someone could explain to me how these scammers can use a logo of a company as big as UPS?