UPSReviews 2,215

It's been 2weeks and I am still waiting for my parcel. A label was created on the 28/04/23 today the 12/05 and it still hasn't arrived and the item is needed for Sunday the 14th. I tried to call them but couldn't get hold of a human being. I will never use them again and will not recommend to family and friends.

I am very dissatisfied with the service I received from UPS. They overcharged me $10,000 for less than 10 items, without any proof. They claim that my boxes were oversized by 3 inches cause of a piece of tape that was sticking out.As if that takes up any additional space on a pallet or truck. They refused to offer any apology or compensation. This is the worst customer service I have ever experienced, and I will never use UPS again. I strongly recommend that you avoid this company at all costs. They are dishonest, unprofessional and incompetent.

An email said that my package would be delivered tomorrow. The next day an email said the package would be diverted to an access point and delivered the next day. Tracking said that it would be delivered by 4pm that same day. I called the access point and they said no, it will be delivered the next day at another location. I called UPS and after 20 minutes on hold, I was told no, it WOULD be delivered the next day at the access point. All of this because a UPS driver can not pick up their heads and read and follow the note on my front door. "Please put packages over the fence to your right". They just dump the package at the front door where it (is often) stolen due to the heavy car traffic. I will NEVER order another item without asking who the delivery company is. If it's UPS, deal is off. Want to bet whether I receive the package tomorrow? Cant put up proof of purchase, I have not received it yet

Recently I visited store #4777 in Kissimmee and had a great experience. The store was clean and organized. The employees were nice and professional; Richard was very helpful with my requests.

My parcel lost 2 time in a month
My Bp is up the roof. After replacing my parcel that got lost a month ago I have been told the parcel is missing for the second time. I assured my client I will get them the items. Worst company ever. Is it someone targeting my shipments. Same as last time. Next thing it's missing.

CEC UPS Header
Dear Hadley,

Good day! I hope this email finds you well.

Please let me apologize that it happens on your package for the second time. This is not the service that we want you to experience.

Since there's no further scans on the package since the 30th of May we need to raise a tracer.

I have here an investigation template. Please see attached. Kindly fill up the form for me to initiate an investigation. And to give you a proper expectation the investigation would take up to 8 business days and the investigation updates will be directly sent to the shipper of the package.

This is joke UPS. Need to sue for mental distress and loss of business. They don't care

I would rate UPS 0 out of 5 stars if possible. I have shipped a LOT using this company. Last fall, it so happened that three items I shipped all arrived damaged. I refunded customers, and since I buy insurance for every shipment, I decided to make a claim for the most damaged item. I followed the UPS claims policy and submitted the appropriate info. Six weeks later I had heard nothing. I contact UPS several times by phone and each time it was very difficult to reach a claims person (they hide in customer service) and none of them are employed in Canada or the US. Each person GAVE ME A DIFFERENT STORY. One person finally said they had lost or never received my original documents I had submitted. So I resent my documents by mail and email (copies as I no longer had the originals). Six weeks later and still no response. I keep calling and every time the person asks me for my case number and info and says someone will call me back and no one ever does. I finally managed to get someone on the phone again who told me my claim had been approved but they needed additional info. I send the info and then they say they need to look into it more and call me back. No one calls back. I finally reached a 'supervisor' on the phone after 2 hours of holds and transfers who also told me my claim was approved and needed more information. He gave me his email address and I sent the info. He responded several days later and forwarded a message from a different department that says that I need to re-send the documentation by snail mail. Obviously at this point - six months later - I am very annoyed. I write back by email and recap my entire experience. Three weeks later (now 7.5 months from claim date) I receive an email from an anonymous bot that they have denied my claim because shippers need pre-approval from UPS before shipping fragile items. Seriously?!?!?!? How is this possible? Their insurance and claims process is A TOTAL SCAM

UPS is such a worthless, no good bunch of scumbags. They can't even talk to you when they have lost your package that has a paycheck in it for you.
They just don't care because they're gonna get their money.
I don't care what anybody says send it with the US Postal Service or send it through FedEx but do not ever use this scummy collection of dirtbags that is UPS.

We have shipped weekly, many packages, for years now. UPS has stolen no less than 7 packages, 4 at once was their best effort! They are not "missing." They are stolen. The latest is the largest, 6.5 cubic feet, 14x20x40. In the the last pickup there were 14 packages, with one missing after pickup, the big one. It's not a pack of earrings. It didn't slip into a crack in the floor. Getting money back is a freaking nightmare. Hateful. Countless hours filling out forms over and over. Fedex never took any packages but getting consistent rates was impossible. On the bright side, Pirate Shipping is a dream come true. They do a great job. Wish they had a good carrier to work with. For anyone out there, there is room for a new reliable carrier business. Wife just filled out a claim and they said no good, call for more help. They are truly losers. UPS is a mess. Round and round we go with no resolution without mega hours of frustration. Interesting that there are so many negative stories.

You're getting one star because the package arrived, however, it was fragile and I wrote "FRAGILE" all over the box. It arrived with several pottery pieces broken. Obviously there was no consideration of it being fragile! I could file a claim but the pieces were one of a kind and irreplaceable. I won't use you again. If you care, the tracking number is 1Z15VT4M*******218 so maybe you can "track" who mishandled my package! FedEx provided a picture of the delivered boxes at the front door and I sent them the same distance. They looked the same as when I dropped them off for shipment!

Had a package that was never actually attempted to be delivered, they basically just sent it directly to their local pickup facility and never informed me that was being done. Heard nothing from them until package was sent back to where I originally shipped it from. Local UPS store refused shipping charge refund even though they agreed that's what happened, called corporate after the store attempted to call as well, corporate refused to admit guilt and says its been too long to do anything about it now even though it was the local store and corporate giving me the run around the whole time.

Tl:Dr, package never actually attempted to be delivered, corporate says local store needs to handle refund, local store says corporate needs to handle refund, no one answers my questions until it's too late to even get a refund.

I work out of town weeks at a time. I wasn't able to revive my package 3 days in a row because of this and was never given any notice over the phone, 30 days went by and finally I found in my mail letters they left me. I called and tried to pay yet another delivery fee and they advised me that because it was more then 30 days they wouldn't not give me my package until I contacted the seller who already had his money who live is Australia. No answer from them and I've paid UPS but they insisted that without permission from the out of contact seller my package will be destroyed. At least the people keeping my package hostage gets there 23$ and I'm out $200

Despite providing a customs and imports brokerage service (which costs extra to the recipient and is not optional) and requesting numerous forms be completed, UPS still do not deliver the accurate rating of duties and taxes that they promise. I have a parcel now being held hostage by UPS. It is a collectors item purchased from the USA. HMRC state very clearly that such items are taxed at 5%. So why are UPS insisting on me paying 20%? Who knows. Trying to get this resolved is an absolute nightmare. They are blaming HMRC and just keep saying they are going to deliver the item but only if I pay a ridiculous sum. A disgrace.

Won't deliver to my house which is 2 blocks away access point. Now it ever thing I order I paid for shipping and handling just to drive to pickup lazy people

I ordered my product last week on Monday from Germany. The scheduled delivery was on Friday. Everything was fine until they didn't inform me that they forgot to add my phone number which they didn't even ask for. This caused my package to be delayed until Tuesday (this week). Then they forgot to scan my product which caused the delivery to be late again.
The UPS tracker service didn't inform about anything either.
I advise you not to use them as delivering products unless you're not forced to do so.

They fail to deliver a package 3 times despite it having the correct address, when we called they couldn't find the tracking number and then they hung up on us.

I ordered online to be delivered at my door. I specifically ask to text me when it is delivered. I didn't get any text. They want me to pick-up at one of there drop off and pick-up location. When I was about to pick-up, there system shows do not release. The employees won't release my order. I have talk to 3 of their agent UPS nobody can fix it! They ask me to deliver it again to my place. Literally, I am inside the convenient store, I see physically my order(package) my ID matches my package. They want it to be deliver again, Your system sucks! You have to fix it. I have already talk to costco not to use you again. Hopefully they will listen! So annoying!

UPS was unable to deliver because they needed a signature and didn't come to the house. They made to attempt to come to the house (I was home all day and my Ring doorbell show that noone came to the house). They blame the failed delivery on lack of signature.

Worst customer service I ever had in my life. Can never contact someone without that stupid phone assistant not hearing nothing yhu say