UPS

I have never had more issue with packages then with UPS there is always a delay or error with shipping. The website basically doesnt work I always have to call, which can take 10-30 mins, for things that should have been able to do online. Been writing bad reviews whilst waiting 38 mins for costumer service. Absolute dumpster fire. If I had a choice to not use UPS I would.

Our business has used UPS for years, but over the past 7 months they have become so unreliable as to have cost us one of our clients. As a result we're leaving UPS. They charge us for overnight air delivery but do not get the packages to the delivery spot for days (one case weeks); they don't guarantee their services - despite our purchasing insurance on packages; they like to play the blame game with the UPS store while they close their shipping centers intake desks;... Too much for one review. I recommend you use someone else.

I never seen this kind of unawareness.even parcel is delivered at warehouse but they don't have responsibility to deliver it with customer with reasonable time. I was unaware about UpS. I recommended,never post you parcel UPS. All perishable goods are destroyed due to their delay in delivery. Why you are providing such service even if you cant do it with customers needs. It's about 15 days but I didn't get my parcel, I guess everything will be scrap now. I give one star but they even not deserve any star. Please everyone don't destroy your parcel with deliver by UPS. Worst, unfavourable service.

HORRIFYING EXPERIENCE AND CUSTOMER SERVICE. WASTE OF MY TIME. EXPEDITE SHIPPED A PACKAGE AND PAID $50 FOR THESE INCOMPETENT WORKERS TO NOT KNOW HOW TO DO THEIR JOBS. MOST UNORGANIZED COMPANY I DONT KNOW HOW THEY ARE ALLOWED TO OPERATE. AFTER 2 WEEKS OF MY PACKAGE BEING ACCIDENTALLY SENT TO WRONG LOCATIONS, THEY ARE RETURNING IT BACK TO THE SHIPPER. WASTED HOURS OF MY TIME AND AGED 10 YEARS FROM THIS EXPERIENCE.

UPS was chosen through the company I ordered some items from.
I had around 35 emails telling me that they were delivering the items each day then to receive another email to say they were rescheduling as they couldn't deliver.
I waited in on those days between the times they said.
No UPS van ever appeared outside.
I also left signs to leave items in a secure place too and also for neighbours to be in and amended this on the UPS website.
I have advised the company that I ordered from to start using another delivery service.

UPS keeps sending our orders to the wrong address in another city 40kms away, thousands of dollars worth of stuff handed to someone else for the last two years and still right now. Multiple complaints and investigations to simply get compensated weeks later without our ordered items. Unbelievably irritating

Did you know that was is in your traking number page is not the realaty? It is automatic!
In my page it should be here today, it came from Sweden to Portugal. I waited 46 minutes for UPS to take my call and they said that it was not in Portugal and did not even arrived Spain...
$#*!i company. Ridiculous and we pay for this kind of mediocre services. No more UPS for me!

This gang of crooks lost my parcel again. Just because I forgot to tell the shipper to NEVER EVER USE ups UNDER ANY CIRCUMSTANCES. And that's it, 10 days of no updates, mumbles "oh we so sorry" over the phone, and absolutely zero help.

Just an yearly reminder to NEVER deal with this pathetic bunch of clowns.

As a small business owner I am shocked at UPS charges. I purchased around 700 dollars worth of items from England and they charged me 800 dollars for duties and taxes. Customer service I thought would be helpful but was useless. As a small business it is already tough to survive but stuff like this can take you down. Horrible. So just a warning do not use UPS when ordering out of country.

I had scheduled a package that required a signature to be delivered on 12/28/24, but I knew I wouldn't be home until 12/30/24. I called UPS to explain my situation, and they informed me that if I changed the delivery date to Monday, I would be charged $11 for that change. They also mentioned that I would have three delivery attempts, with 12/30/24 being the final attempt.

On 12/30/24, the UPS App notified me that my package would be delivered between 10:15 AM and 1:15 PM. However, the delivery time was later changed to 9 PM, and despite waiting all day, the package did not arrive. I checked the app around 6 PM and saw that the final delivery attempt was marked as missed at 6 PM. I called UPS to explain that I had been home all day, but only received a call back from a supervisor an hour later, informing me that the driver would return with my package in 29 minutes.

I waited downstairs as instructed by the driver, who later called to say he had to deliver something else before coming to me. I waited until 8:50 PM but received no further communication. The next day, I found out that my package was being returned to the sender, despite UPS never showing up the day before. I made a second complaint, but received no response from UPS.

1 star is one too many! This is the second time I have used UPS for expedited/overnight service and they have again failed to get it to me on time. First time I paid $130 for next day early morning and it didn't arrive until 2 days later! And to get a refund took months and I had to keep on it with them to actually get the refund. Second time was today, I had an emergency and needed to fix a computer and ordered to have something shipped to me for next day... again paid $60 for it. I got a tracking alert saying it would arrive today at noon. NEVER arrived...just got an email 8pm alerting me that it will now arrive on Monday... 3 days later and AFTER the day I needed it! UPS is doing no favors to themselves or us and their customer service reps SUCK too! If you want your package to get to you onetime and as requested DON'T USE UPS!

UPS keeps chaning my address for no reason i called 5 times they said it was fixed it is not they flat out lied.800 number and loco number

I ordered a product from ebay to be delivered to me at my place a business, an elementary school. They CLAIMED they attempted the delivery at 5:39 am on Friday morning. Of course we were closed. Per the tracking, the next delivery is scheduled for Saturday, and the school is closed. I called the UPS customer service because trying to change a receiving address on their website is one big ball of confusion and was told that it could only be done by the seller. What I really wanted to do was just to pick it up at the nearby UPS location. No kidding. So, I asked the agent if the package could be delivered on the following Monday, not Saturday because we are closed and she stated again it would have to be done from the shipper's end. I asked her how many delivery attempts do I get and she said three. The kicker was when she told me UPS doesn't deliver packages at 5:39 a.m which means no delivery attempt was made. Lastly I asked her to at least change the time on Monday to be after 8 a.m. She said she would NOTE it. If it gets done that will be the only plus from UPS.

Had a pickup scheduled and driver claimed to have stopped and that no one was home. I was home the whole day and porch camera shows the truck at the exact time of the supposed missed pickup just drive right past my house without even stopping. Did not stop, did not even attempt to stop. Now fighting with customer service as I can't take another day off work to see if they decide to actually stop. Horrible drivers and horrible customer service.

I have just had the most horrible delivery experience with this company and I would absolutely tell them that IF THEY HAD A LIVE AGENT ON THEIR CUSTOMER SERVICE TELEPHONE NUMBER OR EMAIL What kind of company doesn't want to hear from its patrons?

I received a delivery confirmation from UPS for a product I bought on TikTok. The problem is that the proof of delivery photo was of the wrong house. I have no idea where this house is. It is not a neighboring house.

When I TRIED to enter a delivery claim, UPS closed it stating that I needed to reach out to Amazon. Amazon? Why? I didn't buy this product from Amazon.

Then, a CS rep called me from a non-working number to again tell me that my claim has been closed. I could not even call them back because the number was non-working.

Then, when I tried to enter another claim, the website said the claim had been closed and to contact Amazon. AND THEN BLOCKED ME FROM SUBMITTING ANOTHER CLAIM.

Because when UPS says your package has been delivered, they don't mean delivered TO YOU. They consider the job done, regardless of where your package ends up.

UPS, your customer service is as bad as your drivers. Lazy, irresponsible and uncaring.

Worst service I have ever seen. App advised item was out for delivery. I physical watched the driver, drive by my house and not return. Was told they would attempt again tomorrow. Cost me 2 days of pay. Customer service is in Mexico also terrible!

Stop using this overpriced turtle shipper. Going forward I will ask how they will be shipping my package. If they say UPS. I'll shop elsewhere. Nothing but excuses with these clowns. I was charged 150. Dollars for shipping and we are now on day 9. Just got a notice of rescheduling. Again. This is the third reschedule.

Zero stars if I could. I dropped off a package early A.M. 5 days ago to ship a few states over and was given a delivery date of 12/24. Now that an error on UPS part has delayed my package because the guy did not scan it in until the next day. It sat in CA for 3 days and everytime I called customer service they were no help at all. I don't think their customer svc is US based so it's difficult to get answers and resolutions. With my experience the reps has just repeated what I've already said and or recite what you've already seen online in tracking. My package delivery has been delayed and no one at UPS seems to care. Customer service is definitely not their priority. I will never use them again

This company will be running behind due to their own logistics issues, and right before the out for delivery notification you get one that says "adverse weather may cause delay." When there is absolutely no bad weather. They just use this excuse so they don't have to refund people using their services. Customer service is also terrible. This is the worst shipping company by every possible level you could judge them on. USPS is miles ahead of UPS. I know I do not deviate from the other reviews which is how you know UPS needs to step up their game. They have less than two star average rating which is harder to do than getting a 3 or 4 star review. UPS needs to cut the egregious lying act and start being honest to their customers about their countless flaws. Until that happens do not use them!