UncommonGoods

This is the worst online purchasing experience I've ever had. They can't provide me with a tracking number but assure me that my item is on it's way. My credit card hasn't even been charged yet. I have called and IM'ed numerous times over the last week and get the same run-around every time I call "the personalized department is backed up and there's an issue with uploading tracking numbers - we'll have someone call you." Nobody every calls me back. I've only received emails back after I have called enough times to annoy them. I paid extra for faster delivery but they can't even tell me for sure when or if it shipped. Like I said, worst customer service ever!

Got ballpark map pint glasses for boyfriend who was unable to attend last TX Ranger game at that ballpark, got the glasses for him and he LOVED them; forever keepsake. Liked many other items on this site, will order again. I didn't experience any problems so I can't say anything about customer service since I didn't need assistance. Order was correct, shipping took a little longer than other places so order plenty time in advance (like 3 or more weeks). I'd add photo but glasses are at his place- one was a blue map and other glass was red map. Pint glasses come in 2's

My first order went through fine, so I didn't suspect anything. I placed my next order on Thanksgiving with the assumption that it would arrive well before Christmas. After the maximum amount of days passed, I contacted their support chat and asked about my order. They said it was lost in the mail and that the items I had ordered were sold out. They offered to refund me. I took them up on that. I'm now on the last day for the refund to post and that hasn't posted either. Do not buy from this site for any reason. It's very upsetting that a website that connects users to artists is so utterly unable to get its act together.

Just like the title says- its all cheap stuff...the same exact items you find on Ali Express, Wish, Temu, etc...imported in and sold at a big markup.The site is just better designed and NZ based.

Ordered several'Your Name in a Snowflake' ornaments. Laser cut Christmas ornaments. One was badly burned. Unable to contact Uncommonly Goods for a replacement. Quality of this one is unacceptable.

I have ordered many products from Uncommon Goods over a number of years, and I have been happy with all of them, and so have my lucky friends and family members who have received them as gifts! I actually look forward to receiving their catalogue and finding new things in it. I see that a reviewer says the site is a scam, and that's just ridiculous. I've placed at least 10 orders with them and literally never had a problem (I ordered the pistachio pedestal, tea mug, star scarf, jewelry dish, ice cream dishes, hanging bat sculpture, etc.!). Yes, shipping is not free and not instant: it's not amazon, which is why you're getting unique, handmade stuff instead of the same stuff everyone else has!

Natural rock - not a cheap imitation -drilled to hold keys! A delight in the garden, would make a pretty practical gift! Impressed by the quality & coloration! Will purchase again from Uncommon Goods! So worth the few extra dollars! Thank you!

I tried to order customized gifts for my family and it has taken at least 6 calls and an equal number of emails and the order is STILL WRONG! I'm on the phone with them again. I'm on hold so I thought I'd be productive and warn others about the horrible customer experience! When you call customer service, be prepared to be on hold for a long time and when someone answers it may sound like you've called someone's home and just woke them up. That happened twice and the extremely out of it person was just as "helpful" as you might expect. Save yourself a lot of grief and time, don't order from here.

I always return to this store for Christmas gifts because they have some truly creative items at a great price range. I was especially impressed with how quickly and considerately they helped me handle a problem with my recent order (which turned out to be entirely UPS's fault). Customer service reached out to me (!) almost immediately and worked to resolve my issue that night. I later heard back quickly when I needed to return the replacement items (when the originals, delivered to another block, were kindly returned by an honest neighbor!). Best customer service ever!

Horrible Customer Service. Ordered gift two weeks before Christmas and paid for shipping that would get it delivered in plenty of time. 12 days after ordering contacted company and they just made excuses about how busy they were. Lied to 4 times and was told that my item would ship that day and they would expedite shipping to overnight in order to receive by Christmas. Two days after Christmas still had not shipped, had to threaten to open a dispute with Paypal to get them to refund my money. Worst customer service I have ever experienced. Reps are either extremely uninformed or outright liars!

Love everything about this company. From the unique products, the delivery time (one week exactly from order date) to their outstanding customer service. Everything I have bought as either a gift, or something for myself has been good quality, and for the most part just as pictured on the site. For the few things I have wanted to return, they were very accommodating. The fact that they are a B Corporation only helps make them more wonderful in my opinion. Life-long customer for sure. I tell everyone I know about this site.

I ordered a custom cookie stamp for Christmas which arrived yesterday. It was just in a plastic box. No instructions or recipe sample to use. I used a sugar cookie recipe and the dough just gets stuck in the letters! I tried spraying it with canned flour baking spray and still no good! The letters are so small in our name! Maybe shouldn't have sides. I bake a lot and already have 23 different types of cookies in the freezer and wanted these to top off my trays that I give as gifts! Extremely disappointed! Want a refund!

Tried to order the "original whiskey ball" as a Christmas gift. Having ordered the item on 11-4 their 30 day guarantee was assuring that it would arrive before Christmas. Not hearing anything by 12-13 I had to email them. Thier response to said email was they had manufacturing issues & would try to have my item ready by the end of January. They so generously offered to give me a refund. Shame I'm now a week away from christmas & all I hot from "the original whiskey ball" was a big middle finger from a hack company with a hack product. Wish I could give 0 stars.