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Sue T.

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1 Review by Sue

UncommonGoods

  • UncommonGoods

“Built in obsolescence”
2/26/17

I ordered an Adam Frank lumen candle. Pictures and the video were beautiful. In reality, the product threw much smaller shadows and the oil reservoir is not refillable. It says 17 hours of light, but I don't believe it was lit for more than 10 hours. Then you are forced to buy additional fuel cells. I'm going to try votive candles and see if that works.

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Helpful  (3)
Thank you
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Uncommon Goods C. – UncommonGoods Rep

Hi Sue! I'm surprised that the oil didn't last as long as it should have and I'm so sorry about that. We'd like to send you another 2 canisters of oil and we'd love it if you would let us know how long each canister lasts. This will help us figure out what the best course of action is: speak with the artist, update our website, etc. Please email me directly so I can locate your order and get the replacement canisters out to you. jen@uncommongoods.com. Thanks for speaking up about this! -Jen

Sue Has Earned 3 Votes

Sue T.'s review of UncommonGoods earned 3 Very Helpful votes

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