UncommonGoodsReviews 341

Deceptive Product & Dismissive Customer Service – Do Not Recommend I paid $250 for a personalized picture featuring 10 maps, and what I received was completely unacceptable. The maps are so small they're nearly impossible to see—yet the company still offers this as a design option. When I reached out, I was told that "10 maps is too many" to display properly. If that's the case, why offer it at all? That's deceptive and misleading. To make matters worse, there's no preview feature, so customers have no way of knowing what the final product will look like before purchasing. That's a glaring issue for a so-called "custom" item and shows a lack of transparency and quality control. Customer service was dismissive and took no responsibility, which only added to the frustration. For the premium price, I expected a high-quality product and a company that stands behind its work. I received neither. I will be filing a complaint with the Federal Trade Commission for misleading business practices, and I'll be sharing this experience across multiple review platforms to warn other potential customers. This company does not value transparency, quality, or customer satisfaction. Avoid and save your money. Date of experience: June 06,2025

Ordered several'Your Name in a Snowflake' ornaments. Laser cut Christmas ornaments. One was badly burned. Unable to contact Uncommonly Goods for a replacement. Quality of this one is unacceptable.

Ordered an item as a Christmas gift. When it was getting close to when I expected it delivered, I realized I had not heard anything from them as the initial email had promised. I contacted them and then spent 10 days getting the run-around - both via chat and on the phone with multiple customer service reps - on whether it was ready, when it would ship or any status at all. The primary response was that they needed to contact the artist - not apparently in any quick way - and wait 1-2 days for a response. I was then emailed a specific shipping date, which was apparently a lie because 3 days it not only hasn't shipped or arrived, but they were again unable to provide any further information on what was happening and just told me they needed to contact the artist. I asked for a manager, and was told I also needed to wait 1-2 days for one to contact me. That also never happened. I have ordered other items from UG in the past with no issue, but after this experience I will never order from them again since I can't trust that if something doesn't go right they will actually be able to help.

So I used to buy from this site - used to. Last order, the snuck in a "perks" membership. By the time I see my credit card bill to pay - it's past the 30 days to cancel. This is just fraud. Memberships should be a proactive choice, not a sneaky charge. I'm done with this company.

Ordered the smallest thing and came in a huge box with another huge box inside WITH PAPER. The packaging covered my entire couch! SO WASTEFUL never ordering again

We bought from this company once in 2021 and they have been charging us an annual fee ever since. They make it difficult to dispute the charge. I would highly recommend every person to avoid this company.

******WARNING******
Do not buy anything Uncommon Goods. They are poorly run, have bad processes and even worse customer service.

I like to send my family different and fun gifts for Christmas and I thought I had selected a good option for Christmas 2023. I purchased 5 sets of olive oil spices and a gourmet bottle of olive oil from Uncommon Goods. $80 per set for over $400 total. I thought everything was good until I received two separate texts today from my 2 nieces thanking us for this gift... but they wondered what it was for since today is January 6,2024. So, they both received our gift almost 2 weeks after Christmas, and one month after the promised delivery date. I immediately called customer service and they confirmed that all gifts left their warehouse in November but 2 out of 5 did not arrive until January 6 and one still hasn't been delivered. I asked for credit on all 3 and they said it is not their responsibility once it leaves their warehouse. Bull! If they have the capabilities of tracking packages one month after the promised delivery date they should a have process in place to follow up on any package not delivered by the delivery date. And, 100% of this process could be completely automated. So, either their management team is inept, lazy, cheap or does not care about their customers.

It is funny how every single holiday gift we ordered from Amazon (probably 35 in total) and other online companies arrived on time, but all gifts ordered from Uncommon Goods had a 60% fail rate.

I can write code and I would be happy to reprogram their system to automatically alert their logistics team, shipping partners and customers if any package is late. My fee would be say, oh $400, but probably a lot more. I hate these people.

Bah humbug, Uncommon Goods.

I ordered wooden bookends that were made to look worn, but the items I received had obvious scratches that were not natural and that interfered with the writing on the objects. I submitted a picture and an explanation and was told that all objects differ and are supposed to be worn and "natural" looking. I was offered a $5 credit but no refund or exchange option. Why would I need $5 to spend with a company I am not satisfied with?

I purchased a customized coaster set. It arrived and had a dark spot where the names of the couple were. I submitted photos and asked for a replacement. I have emails stating they would replace and then sent an email with an expected delivery date. That date has come and gone. When I called, the customer service agent was rude and said that now I am no longer getting a replacement. I have bought many items from them before but NEVER again.

My husband and daughter wanted to get me a nice gift so they pooled their money and bought me something from this dreadful website.the product is cheap garbage and they were so disappointed. They wanted to return it but this company is a scam and won't send a return label no matter how many times we have asked. Save your sanity and shop elsewhere. They would have bought from Amazon but they didn't want me to know what they bought lol

MY PACKAGE WAS LOST AND THEY REFUSED TO HELP ME BECAUSE I DID NOT PURCHASE INSURANCE ON THE SHIPPING, WHICH I WAS NEVER OFFERED. SCAM SCAM SCAM

I placed an order for 3 small jars of dips. The box was less than 1 foot in length. It came in a 5 foot box filled almost entirely with packing. I have not tried the dips, they are a gift so I cannot comment about those. The packing was so over the top that I had to write a review. My recycling can is full due to this ridiculous way of packaging.

We ordered a customized shadow paint kit that was advertised as coming with guided, customized instructions that would be good for beginners. The actual instructions received were very generic and not in any way instructional as to what colors to use, etc, We contacted customer service and was told there was a forever return policy and offered a refund. We competed the process and received an e mail the next day " whoops - that was a mistake. Sorry - no refund for you". Uncommon Goods doesn't stand behind what their customer service reps promise or the quality of their products.

I spent over $200 on a glass bouquet for my daughter's special birthday. Very Very upset to find a Made in Philippines sticker on the bottom. Absolutely gutted and ripped off.

I purchased a streatch yoga wheel for my granddaughters birthday. When she opened it the cork surface had bamboo leaves on it. The one I purchased had mandala on tje surface. I will not purchased anything from this site again.

Just like the title says- its all cheap stuff...the same exact items you find on Ali Express, Wish, Temu, etc...imported in and sold at a big markup.The site is just better designed and NZ based.

This 6 month subscription was way overpriced for the cheap stuff that was delivered. One set was completely changed to a different item and a second set had dead plants on arrival. Definitely would not recommend. You can get all these items much cheaper elsewhere.

I ordered a gift for my mothers birthday, but my siblings decided we didn't need it so i tried to cancel. But when I had to enter my email, the cancellation didn't go through, it said my email was wrong, but then an hour later I got an email from them saying I got a free gift card for purchasing, and this was from the same email I tried to cancel on. I also didn't get any confirmation email when it said it would send me one, which I could've gone to that and cancelled from there. This website had a lot of cute stuff, but i spent $58 and wasn't able to cancel. Waste of money

I ordered a birthday book...7 weeks ahead of when I needed it, to make sure there was plenty of time. I got a shipping notice 3 weeks later but the item never arrived. So I reached out to customer support, and got absolutely no response for three weeks. Eventually sorted it out (or so I thought) and they said they'd ship a replacement. I got a shipping notice. Ten days after that, customer support said they couldn't ship to a po box so please provide another address. (Obviously the shipping notice wasn't real, right?) I eventually received the item 99 days after ordering it. The birthday book is fun, but be aware they've shrunk down newspaper front pages to fit and the resulting print is very tiny. Have a magnifying glass handy if you actually want to read it. The other items I ordered arrived without any problem, and they were fine, though for the price I did have higher quality and uniqueness expectations.