UncommonGoods

Ordered several'Your Name in a Snowflake' ornaments. Laser cut Christmas ornaments. One was badly burned. Unable to contact Uncommonly Goods for a replacement. Quality of this one is unacceptable.

Ordered an item as a Christmas gift. When it was getting close to when I expected it delivered, I realized I had not heard anything from them as the initial email had promised. I contacted them and then spent 10 days getting the run-around - both via chat and on the phone with multiple customer service reps - on whether it was ready, when it would ship or any status at all. The primary response was that they needed to contact the artist - not apparently in any quick way - and wait 1-2 days for a response. I was then emailed a specific shipping date, which was apparently a lie because 3 days it not only hasn't shipped or arrived, but they were again unable to provide any further information on what was happening and just told me they needed to contact the artist. I asked for a manager, and was told I also needed to wait 1-2 days for one to contact me. That also never happened. I have ordered other items from UG in the past with no issue, but after this experience I will never order from them again since I can't trust that if something doesn't go right they will actually be able to help.

We ordered a customized shadow paint kit that was advertised as coming with guided, customized instructions that would be good for beginners. The actual instructions received were very generic and not in any way instructional as to what colors to use, etc, We contacted customer service and was told there was a forever return policy and offered a refund. We competed the process and received an e mail the next day " whoops - that was a mistake. Sorry - no refund for you". Uncommon Goods doesn't stand behind what their customer service reps promise or the quality of their products.

I purchased a customized coaster set. It arrived and had a dark spot where the names of the couple were. I submitted photos and asked for a replacement. I have emails stating they would replace and then sent an email with an expected delivery date. That date has come and gone. When I called, the customer service agent was rude and said that now I am no longer getting a replacement. I have bought many items from them before but NEVER again.

This 6 month subscription was way overpriced for the cheap stuff that was delivered. One set was completely changed to a different item and a second set had dead plants on arrival. Definitely would not recommend. You can get all these items much cheaper elsewhere.

We bought from this company once in 2021 and they have been charging us an annual fee ever since. They make it difficult to dispute the charge. I would highly recommend every person to avoid this company.

I placed an order for 3 small jars of dips. The box was less than 1 foot in length. It came in a 5 foot box filled almost entirely with packing. I have not tried the dips, they are a gift so I cannot comment about those. The packing was so over the top that I had to write a review. My recycling can is full due to this ridiculous way of packaging.

My husband and daughter wanted to get me a nice gift so they pooled their money and bought me something from this dreadful website.the product is cheap garbage and they were so disappointed. They wanted to return it but this company is a scam and won't send a return label no matter how many times we have asked. Save your sanity and shop elsewhere. They would have bought from Amazon but they didn't want me to know what they bought lol

I ordered my wife a gift from here on 12/6/22 and it was supposed to ship by 1/10/23 and as of today I have yet to get any updates, emails or anything from this company. I wish I would have read these reviews before I ordered. Not happy at all!

So I used to buy from this site - used to. Last order, the snuck in a "perks" membership. By the time I see my credit card bill to pay - it's past the 30 days to cancel. This is just fraud. Memberships should be a proactive choice, not a sneaky charge. I'm done with this company.

I ordered a birthday book...7 weeks ahead of when I needed it, to make sure there was plenty of time. I got a shipping notice 3 weeks later but the item never arrived. So I reached out to customer support, and got absolutely no response for three weeks. Eventually sorted it out (or so I thought) and they said they'd ship a replacement. I got a shipping notice. Ten days after that, customer support said they couldn't ship to a po box so please provide another address. (Obviously the shipping notice wasn't real, right?) I eventually received the item 99 days after ordering it. The birthday book is fun, but be aware they've shrunk down newspaper front pages to fit and the resulting print is very tiny. Have a magnifying glass handy if you actually want to read it. The other items I ordered arrived without any problem, and they were fine, though for the price I did have higher quality and uniqueness expectations.

I ordered a gift for my mothers birthday, but my siblings decided we didn't need it so i tried to cancel. But when I had to enter my email, the cancellation didn't go through, it said my email was wrong, but then an hour later I got an email from them saying I got a free gift card for purchasing, and this was from the same email I tried to cancel on. I also didn't get any confirmation email when it said it would send me one, which I could've gone to that and cancelled from there. This website had a lot of cute stuff, but i spent $58 and wasn't able to cancel. Waste of money

I ordered wooden bookends that were made to look worn, but the items I received had obvious scratches that were not natural and that interfered with the writing on the objects. I submitted a picture and an explanation and was told that all objects differ and are supposed to be worn and "natural" looking. I was offered a $5 credit but no refund or exchange option. Why would I need $5 to spend with a company I am not satisfied with?

I purchased a streatch yoga wheel for my granddaughters birthday. When she opened it the cork surface had bamboo leaves on it. The one I purchased had mandala on tje surface. I will not purchased anything from this site again.

I spent $80 expecting a nice thick coffee table book well written about the history of the Detroit Lions with really nice colored pictures. I received a thin book that was literally re-printed newspaper pages through the years. Very small print, very chaotic, nothing you would pick up to read. I had the persons name engraved on it so it cannot be returned. I will not be buying from this site again

I intended to simply send them some feedback regarding my experience.
I accidentally approved a proof and then called immediately to request that it be changed as directed by their page.
Their customer service lady was not only rude but unhelpful as their website said to call immediately if there was a problem and I did.
She said well you approved it so no guarantee.
Absolutely nothing was changed.
I had no idea if it was corrected until it was opened.
I do not believe she sent my corrections and am gravely disappointed.
I sent the feedback to them via email.
The response I got was an offer to repurchase the item and then they would refund 50% of the repurchase after I paid. Why on earth would that offer even make sense? They truly have zero concept of how retail works.
Buyer beware

Ordered an item from them and they automatically signed me up for a membership that I didn't agree to, and charged me $21. Apparently they refund you if you cancel within a month, but what kind of scummy practice is this?

1. Company false advertises production and delivery times for products. Promised on website proof takes two days - count on a week. Add on another week for production and shipment.

2. Customer service runs you around for a week, delaying the inevitable news they cannot get your order in time. Ruining a very special Christmas Surprise for my family

3. Department which deals with personalized orders very condescending, rude, and essentially useless in making anything happen. Really no accountability for ruining someone's christmas.

Safe yourself the hassle and overpriced prices - work with Etsy. Support local artists and stay away from this soulless corporate conglomerate

Happy Holidays!