I will never order anything else from Uncommon Goods again. I made the unfortunate decision to order some Christmas gifts from them this year because I wanted to support a small business. Huge mistake! I placed my order on November 29th and received a confirmation email stating my order would be delivered before December 21st. I then received an email saying my order had been shipped on December 3rd. I didn't receive any other emails regarding my order until I contacted them on December 23rd. For some reason, my order was divided into 3 different shipments when I had specifically opted to have the entire order sent in one shipment. Package #1 sat in New Jersey until it arrived in Grapevine, TX on December 17th. This package wasn't handed over to the USPS until December 25th. USPS delivered it the next day. Note: Grapevine is part of the DFW area and I live in Dallas! Package #2 sat in Indiana until it arrived in Grapevine on December 14th. Again, this package wasn't handed over to USPS until December 25th. USPS delivered it the next day. Package #3 is the only package that arrived before December 21st. The odd thing about this is that it arrived in Grapevine on December 15th and was handed over to USPS the next day, but package #2 had been sitting in Grapevine since December 14th and they didn't hand it over to USPS when they gave them package #3! It should be noted that all 3 packages were initially shipped by Pitney Bowes. When I emailed Uncommon Goods customer service on December 23rd to inquire as to why my remaining packages were still sitting in Grapevine, they blamed it on "being stuck in transit" and "scanning" issues. They offered no apology when they stated that my remaining packages wouldn't be delivered until after Christmas Day. In retrospect, I should have canceled the entire order right then and there. Furthermore, they claimed that the packages had left the Pitney Bowes facility in Grapevine, but that was untrue. These packages weren't handed over to USPS until December 25th! All five of the so-called "uncommon" products I ordered were exactly what I expected, but I could have ordered them all from other companies for the same cost or less! In closing, it's because of their horrible customer service and flippant attitude towards their customers that I will never order from them again. Please take my advice and don't waste your money on this horrible company. You'll be sorry if you do.
Jennifer G. Replied to this review. She asked that I send her the details of my order. She obviously didn't bother to even look at the screenshots I posted that clearly indicate my order number. Furthermore, she tried to lay the blame on the USPS which really disgusts me. Her reply further cemented my opinion of this company.

I placed my order for Christmas gifts on December 5th. Two of them were personalized. I received the first part of my shipment on December 13th. The glasses were smashed so I called and was told a replacement would be shipped the next day. They didn't arrive in time for Christmas of course but the glasses turned out to be the least of my problems. I received via email the proofs for the personalized mugs I ordered on December 8th. They were great and I approved them the same day. I heard nothing until December 19th when I received an email announcing great news or something like that, my items were shipping and would arrive on DECEMBER 27TH. I immediately called customer service and asked if they could be shipped to an alternate address to save time and maybe even make it by the holiday (imagine!). The service agent said she would send an email to the artist and let me know. I didn't hear anything so I called back. I was then told it couldn't be done and would ship to the original destination. So no Christmas gift for my friends. Then on December 26th I received an email from Kevin Davis stating that my gift would arrive on December 30th, delayed because of the interception. I no longer wished for the interception because my friends are no longer at that address and in fact, there isn't ANYONE at that address. I called customer service again and explained the problem. I was put on hold and told that the shipment was redirected and would arrive at my home on the following day, December 28th. It's now December 28th, I checked the tracking information and now the item is in Oregon on it's way to the empty house. I called customer service AGAIN and after about 40 minutes was told my package would have to go all the way to the alternate destination and then back to me and according to UPS, it will be here on January 4th. This is unacceptable. I was told there was nothing that could be done because of the company's "arrangement" with UPS. The communication is beyond terrible and the service is worse than typical holiday chaos. I've referred the matter to my credit card company.

As many others have noted, I experienced problems with receiving an order in the timeframe stated on the website. My order was placed on Dec 12th and when choosing shipping options selected the option that said the order would ship by Dec 16th and arrive by Dec 21st.

On Dec 19th the item had no shipping information and was still listed as in progress so I contacted customer support via chat and was notified by support that it would arrive by the 23rd. Unfortunately, I would be out of town on that date, hence why I purposefully choose the shipping method (and paid extra for it) as it stated the item would arrive by the 21st. Upon discussion with Genesis, a very kind customer support staffer, she told me it would arrive by the 22nd. I notified her that due to travel plans I would need it by the 21st or I asked if it would be possible to delay shipping until the I would return so that it would not be potentially exposed to winter conditions.

Ultimately I was notified that I would either need to provide an alternative shipping address or have it held at the UPS hub. Neither of these options are suitable -- I do not want to transport this gift back from where I will be staying, my friends and neighbors are also planning on being out of town for the holidays, and visiting the UPS hub would require me to take time off work and is logistically challenging.

I subsequently asked for my order to be cancelled as I do not want to risk this item being ruined by exposure to weather. I can't stress enough how disappointed I am by this outcome, but there was no way I wanted the item sitting outside in the snow, rain, and wind for over a week. I have ordered and been given gifts from this company multiple times and have always been happy with the products and customer service.

This is incredibly frustrating as this could have been avoided with more accurate information on the website. I saw the statement at the top of the page stating that custom orders could take extra time, however, as the shipping info said it would arrive by the 21st, I assumed that would take into account the extra time needed for custom items. Had the arrival date not included a window with the latest date being Dec 21st, I would not have selected that option, and I would have ultimately waited to place my order until I knew it would arrive at a time I would be home.

Jan 10th 2016 Update

In response to Jen's comment, I contacted uncommongoods and was able to resolve my shipping issues. The order arrived on Jan 9th and looks great. I worked with Jen throughout the process to come up with a resolution. She was quick to respond and immediately helped to take care of a billing/credit issue that came up even after we had decided on a plan. I received a beautiful product so I'm glad we were able to make things work.