I placed my order for Christmas gifts on December 5th. Two of them were personalized. I received the first part of my shipment on December 13th. The glasses were smashed so I called and was told a replacement would be shipped the next day. They didn't arrive in time for Christmas of course but the glasses turned out to be the least of my problems. I received via email the proofs for the personalized mugs I ordered on December 8th. They were great and I approved them the same day. I heard nothing until December 19th when I received an email announcing great news or something like that, my items were shipping and would arrive on DECEMBER 27TH. I immediately called customer service and asked if they could be shipped to an alternate address to save time and maybe even make it by the holiday (imagine!). The service agent said she would send an email to the artist and let me know. I didn't hear anything so I called back. I was then told it couldn't be done and would ship to the original destination. So no Christmas gift for my friends. Then on December 26th I received an email from Kevin Davis stating that my gift would arrive on December 30th, delayed because of the interception. I no longer wished for the interception because my friends are no longer at that address and in fact, there isn't ANYONE at that address. I called customer service again and explained the problem. I was put on hold and told that the shipment was redirected and would arrive at my home on the following day, December 28th. It's now December 28th, I checked the tracking information and now the item is in Oregon on it's way to the empty house. I called customer service AGAIN and after about 40 minutes was told my package would have to go all the way to the alternate destination and then back to me and according to UPS, it will be here on January 4th. This is unacceptable. I was told there was nothing that could be done because of the company's "arrangement" with UPS. The communication is beyond terrible and the service is worse than typical holiday chaos. I've referred the matter to my credit card company.