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Cathy L.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Computers & Technology, Travel, Real Estate

Member since November 2018

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2 Reviews by Cathy

I've been a T-Mobile customer for 12 years. Used the phone, paid the bills, went into the store every couple of years to upgrade the phone. Then I decided to switch plans to take advantage of their military plan. It was my first real experience with their customer service and it was a total joke. 90 minutes in the store as their own representative tried without success to get customer service on the line. An hour in, they realized, "Hey, we can take care of this in the store on the computer." THAT shouldn't have taken an hour. Should have worked too, but it turns out their computers were "down." So I come home and call 611, find out everything the store rep told me was wrong and I have to start from scratch. I get transferred to the dreaded customer service number. 90 minutes on hold and nobody every came on the line. It looks like after 12 years, I'm going to be changing CARRIERS instead of plans.
AirBnB takes a completely one-sided approach to the rental the renter is always right and the owner is always wrong. What does that mean to you as an owner or manager listing your property on AirBnB? It means that guests who make exaggerated complaints, unreasonable complaints, or even outright false complaints are unquestioningly handed refunds with no recourse or appeal. Doesn't matter if you can document the false or exaggerated nature of the complaint, AirBnB doesn't care about owners. Savvy travelers know this and take advantage of it. Owners are better off putting their time and energy into advertising elsewhere.

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