T-MobileReviews 1,952

Absolutely worse customer service you will ever experience. There is no customer service. I have been a customer with their mobile service on 5 devices for 19 years the one time I call for assistance they have zero assistance they will repeatedly tell you go to website even after asking for a supervisor the agents will continue to repeat over and over the same thing and tell you that the supervisors don't have time for your call - I had to ask for a supervisor 11 times before I got to talk to someone else. Customer service reps are answering the phone and reading computer scripts like a robot and they CAN NOT answer anything using their brain or even find the answer since they don't know how to use the system to find the answer. Once finally getting a supervisor she tells me they can't do anything with billing, changing dates or etc their system no longer lets them do anything and that this change has been in place for about a month. I ask for a higher up person since I will be leaving them after 19 years and she couldn't provide that and she didn't care that I have been a customer for 19 years and had no customer service skills to try to retain customers. The reps can't even provide an email or phone number of a customer experience line, or anyone or any department. If you are with TMobile which now stands for TERRIBLE MOBILE run, start looking for a new carrier don't wait till you need their customer service and find out like I did that they have ZERO customer service they are less then robots on the phone they can't answer anything or do anything you will be constantly told if you can't do it on the app or website then they can't do it or answer any questions or provide any info.

As I stated before don't wait - run from this carrier, I am looking as of today for a new carrier that will appreciate their customers and actually have customer service and someone to help you when you do call them. T-Mobile is officially TERRIBLE- MOBILE ….

This review should have been ZERO stars but it would allow me to place no stars.

Tmobile will not tell you, but if you buy phone from them they lock the Iphone. You cannot unlock until it is paid off. YOU SHOULD BUY FROM APPLE. THEY DO NOT LOCK. I want to add a sim card. I do not want to change carriers. I live in Thailand half the year or so. This lowers the Iphone features. NEVER AGAIN WILL I BUY FROM THEM! Tmobile is like all the other sleazeball US carriers.

I cancelled my plan months ago. They didn't change my address to send me the last bill now they are late billing me for the final review. The bill finally got transferred to my new address. I called this evening to finish the payment. I spoke with someone who didn't have good English and asked to be transferred to a supervisor after transferred to a supervisor all she was worried about was the verification code. I don't remember this code I am 6 months pregnant and I haven't used that code in a long time. I don't have time to take off work to provide there company needs when this company should be working with me instead of against me. After about an hour being on the phone she hung up on me. I would never required this company to anyone!

They simply have almost $1000 of mine for more than a month and they won't give it back to me. I tell you that a business agent approached my company and offered me better prices on the internet and phone. I liked the offer and we did the procedure but hours later Tmobile doesn't have internet capacity for businesses that can solve your needs. That same day I canceled everything and they charged me $86 and something. I called customer service and canceled everything and they told me to wait for a refund that would be made after the package arrived at my business. The same agent told me that when the package arrived I would return it with the same person from UPS, that's what I did. The package arrived at the warehouse a week later and they didn't return the money but instead sent me a bill and charged my card for $794.00. Today Tmobile has almost $1000 of mine and there is no way they will give it back to me, they only promise and do nothing. Because of this, I will be proceeding legally with My lawyer to sue for my money and damages, I do not recommend TMOBILE, you will have serious problems, it is a scam TMOBILE business

I was a loyal T-Mobile customer for years. Service was reliable, pricing was fair, and I stuck with them through changes and promotions. But once I decided to leave, everything changed. After switching providers, I was hit with a $230 final bill. No clear explanation, no courtesy call, no discussion — just an invoice. When I contacted customer support hoping for some clarity or goodwill, I was met with a rigid response and no effort to work with me. The real kicker? Their site still advertises: "Get Even More Without Paying More." In my case, I paid more just for leaving — and got nothing in return. I might have come back to T-Mobile one day. But this final experience left a sour taste that won't go away anytime soon. If you're considering T-Mobile, be aware: they're friendly while you're paying — not so much when you're walking away.

So, my phone is not working. I tried going online to see about getting a new phone but I could not do that because they send you a push notification to get onto your own account but again phone not working. I than called them on the phone and they asked me to provide a six-digit pin I created years ago but I could not remember this pin. Since I could not remember this pin from six years ago, they could not help me and told me I would have to go to a store an hour away from me. I work full time go to school full time and I I'm a full-time mom. I do not have time to go down to a store to fix a problem I did not create your phone and your six-digit code. I would just think that a company this big with so much technology they could not find a way to verify my identity so that I did not have to go to a store. As if people are not going to go into a store to scam someone. I have been a customer for over 25 years well not anymore. I will let ever one I come in contact with how awful T-Mobile is. I will never shut up about it. If you're going to take time away from my busy life, I will be sure to do the same to you.

My experience with TMobile has been nothing but wasted money, time and stress. Since switching from Verizon to them I've filed 3 claims for phones that have been consistently inoperable. The most recent event was yesterday where I spent 4 hours on the phone including two hours today, where I've been getting the run around. They tried to tell me I was't paying my insurance premium when it's automatically taken out of my bill totaling $700/month, so they not only told me I was uncovered but then retracted and said I was. I still don't have the phone that's needed to run my business and they tried to offer me $50 to compensate for the inconvenience and time. Their associates are not trained properly and have poor documentation as I've repeatedly explained the issue to over 5 representatives. The end result is: no phone! I highly recommend not switching or using T-Mobile.

I'm a disabled U.S. Army veteran who lost 39,000 XRP (valued at over $88,000) after a SIM swap attack on my T-Mobile phone number in 2021. Hackers used the breach to access my Coinbase account and drain my crypto. Despite my repeated attempts to get help, T-Mobile failed to properly investigate or take responsibility. Their final response?
A lowball settlement offer of $20,000 — and then they blocked me on social media when I kept pushing for answers. Even their CEO acknowledged my situation in writing, yet nothing meaningful was done to fix it. No accountability. No transparency. No justice. If T-Mobile can't protect its customers — especially veterans — from this kind of attack, they shouldn't be in the business of handling our personal data. Avoid this company at all costs. Their systems failed, and so did their ethics.

Purveyor of phones and their juice, the company has a giant following. Now that corporations are serving more than a billion customers, do they have an interest in accommodating them? Courts are now recognizing corporations as persons. It's not widespread but many corporations now earn more than a lot of countries. That makes them a more significant political and economic force, perhaps than they should be.
I'm a legally blind customer of this company. Not long ago I witnessed the manager of a T-Mobile store on Washington St., San Diego. She was harrassing a blind man carrying a white cane. I had one like it in my carry bag. It was raining demons that day in Mission Hills and Lynden Tyler was quietly weeping because his phone company would not turn on his phone. I dont know many facts about this matter, but I saw this harrassment even with my bad eyes was uncalled for. My own blindness has been a problem and I've tried unsuccessfully to get accessible service. I worry when the corps dont have an ombudsman or a truly impartial advocate. I worry about T-Mobile.

I have been with T-Mobile for around 12 years and I had the Simple Choice plan. I checked every year or so, but no current plan was a better value. I kept this plan because I was under the impression they could not raise my rate. That had been implied during their "Un-carrier" campaign. It turns out T-Mobile is susceptible to as much greed as the other carriers and they are no longer the "un-carrier." I was notified my plan was going up by $5 per line - even my "free" lines. I understand by law I need to pay tax on the free lines, but why were they charging $5 each for those lines? I am shopping around for a new carrier. Even if I end up with the same price per month, I will leave T-Mobile on just principle.

I just contacted the better business bureau office. I'm writing in all caps to get everyone's attention who reads this comment. I bought a iPhone 12 mini. I payed off the iPhone mini 12. I contacted customer service to make sure I was was doing everything right to unlock my phone. Customer service told me I payed off everything. I then switch carriers and found out two years later that my phone was not unlocked. I called customer service they had the nerve to ask me what what's my pin number so they can access my account. Its been two years. I would I remember that. Customer service told me to walk to a store to verify my identity. I did that when she made me make a pin I glanced at the screen and it said 70$ for 2025 owed as if my account was still open. I called customer service and they told me I owed money and they could not tell me why and that they will put a ticket in to unlock my phone. Something is fishy going on. It seems like t mobile does not want its customers to move on to different service. I payed off the phone and closed the account. I will be writing more people about t mobile. I don't like this one bit.

Horrible internet coverage! It will go down everyday anywhere from 5 to 25 minutes. Had T-Mobile at work (in town) and the company had to change it to Verizon which was 100% better.

I called T Mobile to cancel my wireless internet and was instructed to return the tower to a T Mobile store. I returned the tower in June 2,2024 at T Mobile a Store with receipt. Contract was paid til June 20,2024. I kept receiving bills all the way to November- spoke with Martin on Oct 11,2024 and then to Ginger on Oct 14,2024. Both confirmed receipt and it was just a mistake and stated it will be taken care of. Now, I'm getting collection from Cobb Law- I have to explain all over again. T Mobile is really HORRIBLE!. WORST service! Do yourself a favor- Stay Away!

From April 21st 2024 to September 27th 2024 these clowns stole $4,000, then from January 26th 2025 to January 31st 2025 they stole $655.74. I tried to reach out to the ceo, and to the executive response team to be made fun of, and told they need a pdf of a bank statement when I use a CASH MONEY SERVICE. So anyways they stalked me looking for a bank or cash money service then started stealing money because I refuse to setup a autopay, plus they locked my account and everything on it because I refuse to pay them $131 53 for a 6th time. And yes tmobile really does this to disabled veterans.

I excepted an promotional offer with T-Mobile. After receiving the phone in the mail, took it to be activated in store so I thought. The same day my phone couldn't make a call. Wanted to keep my old number. Took it back to the store to correct the issue. Phone couldn't read the SIM card for some reason. Representative was told to replaced the SIM-card. This generated a new account. The promotion was not transferred to the new SIM card. Therefore T-Mobile tried to charge me for the phone I was issued under the promotion $280. They never contacted me about this issue. I received a letter from a collection agency for $104. Contacting customer service about this issue finally the matter was resolved but, then after paying my bill on time T-Mobile shut off my service without notice. I'm out of pocket $150 due to transferring to another company. As of January 2nd, 2025 with no/any refund in sight. Now I was gutted (3) different price to resolve the issue. $99/$104/ and $280. Which is it! A supervisor stated the only for me to resume service was to purchase another phone. They can't be serious. I made no or any mistake on my part to activate this phone, this issue was attempted by T-Mobile representative at the store. I praised T-Mobile for years and never had an issue with service or customer service. I'm extremely disappointed from start to finish.

Im disgusted and hate TMobile service and customer service. I attempted to use my bank to pay bill and discovered they disabled this. Forcefully trying to collect reconnect fees. Then being told one amount but trying to collect another increasing bill by at least $35. I'm livid me and my son don't have entertainment nor am i able to use internet to do schoolwork! I wouldn't dare recommend this $#*!ty $#*! phone company and will be terminating contract as they suck $#*!! Was only late because I came down with covid! Words cant express how infuriated i am. Not paying after this month and filing this bull$#*! company under bankruptcy!

T-Mobile is ripping off customers.
On August 03,2024 at 3:04PM, I retuned a device to T-Mobile using the UPS return label received from them(Obtained a drop-off receipt from UPS). For some reason, I realized 4 months later that they are charging me for the device. After reaching out to T-Mobile customer care, I was told that they no trace of the device and that I should figure it out with UPS. I called UPS customer service and was able to track the device down to T-Mobile warehouse. UPS confirmed that the device was delivered on August, 08 2024 at 2:40PM (With Records). Even though I have all the records that the device have been returned, T-Mobile, have decided that I should pay for the device. I am very frustrated by their resolution. I shouldn't have trusted them, I feel betrayed and rip-off by T-Mobile. People should avoid buying devices from them at all cost. T-MOBILE IS A SCAM AT THIS POINT.

Representative made a bad mistake on 01/10/25, it was immediately caught and forwarded to 2 unprofessional and unpleasant managers. They both admitted the Rep made an error, however blamed high call volume, and snow storm for the mistake. I been with T-mobil 20 years and I won't put up with this. I'm seeking a new carrier immediately.

If you go to T-mobile bring a jar of vasaline and a lawyer. Gave us 2 free phones under a promotion (after we traded in ours) worth almost $2000.00. They billed us and kept telling us it would go off at any time. After 5 months they said we didn't qualify so we would have to pay for the phones. They admitted they lied to us but that is the way it is. Contacted corporate they said the same thing. Yes we lied to you but that is just to bad. Switched to mint mobile no problems. Got a bill from tmobile showing they owe us $75.00 can't get it because 3 months later we can't remember the pin. They have all the info name, number, card # they collected on but that pin is GOD. Calling The State Attorney and see if they can help. Just a bunch of liers and thieves. Go to Mint Mobile, cheaper and better service.