T-Mobile

My phone of 6 years fully insured failed.
The sales person wanted to sell me a $1000 phone, but failed to recognize that there was an insurance coverage on my existing failed phone being currently covered.
Having avoided the questioning repeatedly trying to make a sales he reluctantly gave us the 1,800 number to call for a replacement, since it was obvious he wasn't able to switch and bait us to a perceived upgrade.sale.
He couldn't get rid of us fast enough.!
Next sucker please!

I have been with a few carriers, but T-Mobile has had, by FAR, THEE best service. I see some of these reviews, and they remind me of when my father complains about his phone not working, as he doesn't know how to use it, mostly because he purchased a brand new Moto 6 expecting to get iPhone performance. I Started with T-mobile purchasing/paying off, an iPhone 11… it's been roughly 3 years without having any issues. Not ONE. The only problem I have right now is purchasing a new phone while staying with T-Mobile. Though the deals are not great, but I will stay with T-Mobile for the foreseeable future. Verizon, AT&T, no other service carriers comp air to T-mobile if you want to pay off a new phone while having great service. If you are going to buy a $50 Moto G, or Galaxy A-03, you should expect what a $50 phone can do in performance.
The service is not what is holding you back, it is your phones $3 cpu. You expect all phones to work exactly the same…$50 phones should work just as well as a brand new $1400 iPhone right?
This is the problem with the world, you all got participation trophies as kids, so you expect to do less while receiving the same reward as the teams mvp. There is a reason iPhones are $1000+ and the Moto G is $50. Using a $50 phone with T-Mobile is like buying 93 octane gas for your 1987 dodge shadow… it doesn't make your ride just as pleasant as driving in a Mercedes simply because it sounds expensive. I understand many can not afford monthly payments to pay off phones, but those who can not do so, or having buyers remorse, should not complain pointing fingers at the service. I am so sick of everyone's entitlement spewing from their pores. I get heated when children do not understand the world, so I digress…. My reason for 4 stars, and if T-Mobile is reading, please come out with better plans for existing customers. Also, I am currently using Verizon for home internet as T-Mobile does not yet offer service in area of *******, please expand 5g home internet, and give existing customers a little bit of a better deal on phones… please, and thank you - John, Holmdel NJ

DO NOT GO WITH Tmobile! Could not watch the final 4 basketball games this evening because of low to no internet speeds. All buffering, completely freezing up. Live in Myrtle Beach with closest tower in Charleston. Done everything to get best signals plus ethernet connections to the tower. Is Tmobile throttling down or too many people? Regardless will go back to Spectrum. Don't go with Tmobile until they get a stronger signals or get a closer tower, it is a waste of money if you can't watch tv. Which is the implied warranty for a specific purpose. False advertising on Tmobile's part?

I asked a T mobile seller for a Canada US Mexico plan. They sold me a $15 plan but charged me $25 (oh yeah, we forgot, you have to pay for sim card too). It did not work to call Canadian numbers. They then sold me a $5 plan to call Canadian numbers. Worked in US, but not in Canada. T-mobile then informed me it would be another $40. Each time they gave me wrong information and will not do anything about it. Waste of time and money.

This complaint is due to the mistreatment they offer towards clients. I have been with them for seven years. I am trying to find out something about my bill. I called from my cell phone and they have not answered me. They have left me in line waiting, they are very unprofessional, rude and aggressive. They need to be trained and improve customer service and be more human and respect people and customers to improve their service.

Hello everyone, i feel very disappointed that T-Mobile start had a bad customer service. Not like before when you call 611 you can get Customer on the phone quickly or Automictic said press number 1 call you back or number 2 stay on the line. But at this moment they change their policy and let you wait on the line average 45minutes to 3 hours wait time. I very disappointed and i will stop the T-Mobile services and my family. Will change different provider. This is today date May, 7 2024. Bad Services hope this messages will come to the damn Owner.

Don't trust T Mobile when they tell you your bill is a certain amount! I have been paying other fees as if paying for my bill and someone elses. I am usually charged a extra 30 to 60 dollars a month without stating what the extra charges are for. Also do not fall for their "Free" phone plan! When you add up the extra payments on their phone from providing your own phone... you can buy 4 of the same phones with their extra charges. Don't get suckered into that scheme! I am done with them and switching companies. Update: I returned everything back over to T mobile. Instead of billing me where I canceled my service with them, they are sending my bill to collections as a act of revenge where they was going to charge me a 70 dollar hidden fee outside my billing cycle and charge it again added to my bill which would have been 200 dollars. NO 5G internet and cellphone service anywhere cost 270.00 dollars a month. Also I found out T Mobile are also a Banking Institution like USAA insurance. Any company that offers dual service tied to a bank will steal money from you any way they can. I am now with Verizon, same service and a whole lot cheaper!

My problem with T-Mobile is they Suck. I waited at their store for help 3 times but the wait is so long you have to go an attend your other appointments. I've called 3 times and have waited over 45 for a customer service agent. All this waiting, just to pay my bill. Obviously now is a late payment. Don't let me start on the service on a brand new IPhone.! I wouldn't recommend this company and as soon as I finish paying my phone I'm switching to AT&T.

I decided to take advantage of a promotion that was offered to me through my Capital One shopping app. It was a 150 dollar virtual Master Card if I switched to T-Mobile internet. I did so before the promotion expired, then tried to claim my reward. The service rep told me that the promotion had expired in November of last year, which was not true. I even sent a screen shot showing the offer, but they are refusing to honor it. Aside from the promotion issue, it has been one long hassle, with a reduced fee offered to me as a senior citizen, but then being billed a higher amount, and in advance as well although I have only had their internet for two days. I am really disappointed with the whole thing and am considering canceling and keeping my current provider.

I have been a T-Mobile customer for over 10 years, but my experience has been far from satisfactory. Living in a densely populated area, I expected reliable cell coverage. However, T-Mobile's service was so inadequate that they had to provide an amplifier to boost the signal. It was one (two, actually) more devices running in our house, but it solved the issue.

Fast forward to when I decided to cancel my service due to moving abroad. To my astonishment, T-Mobile charged me $300 for the amplifier they provided 8 years ago - a piece of equipment that is practically obsolete and that they sold to customers for only $100 back in 2019. That's after I spent $12,000+ with them over the years!

Attempting to resolve this issue, I spent several hours with their customer service. While the representatives were friendly, it felt like they weren't really listening (I had to repeat some basic facts several times). They never truly addressed my concerns.

Needless to say that I'll never be a customer again.

My account was overcharged by approx $30 a month for 10 months. T mobile gave me a paltry $30 refund. Spoke to customer service today (Jennifer). Who talked over me the whole time and did not address my real issue. After 5 loyal years I'm switching to consumer cellular. They didn't care when I told them that.

This has to be the worse customer service of all cell phone providers. Every mistake made by the unknowledgeable customer service representative is pushed back on the customer financially. In this day and age where companies are going out of business left and right one would think this company would provide a decent service/product. Can't wait for them to stand in the unemployment line! I would not recommend t mobile under any circumstances!

This is the way they roll. I set up a payment arrangement... They told me to come in and make a payment and they would set up an arrangement for the balance. While I am standing in line the next day to pay it like we had discussed on the phone the previous day they turn my phone off. Literally while I am inside of T-Mobile making a payment. And I had to pay a $20 restoration fee for them turning it off while I was in line to make a payment. Absolutely hate T-Mobile. I can't even express enough how much I hate them

When my husband is traveling, or even just sitting in the house, he can not get service, or his calls drop, or he doesn't get them at all, nor does he get his voice messages. Hopefully when he travels he never has an emergency or that I have to get a hold of him with an emergency because we never know when this service on his phone won't work. My Verizon service is so much better

Absolutely the worst customer service ever. If you have any issues, you will have little chance at getting any resolution with completely incompetent offshore customer service in Mexico and Philippines. They will run you around in circles and refuse to let you speak with managers, supervisors or any US personnel. I hope the US leadership of this company will read how pathetic and ineffective their customer service is.

Worst cellular service company
They send defective used phones that have horrible service that freezes

Needed to lower my bill. I had 2 associates. Tell me one amount which equals $75 and another tell me $27. They won't
How to what a promised I have proof of what they promised in my bill that they're saying it is.
Don't go to them they rip offs

T Mobile will not issue me a credit ($9.41) that was owned after I left their service. Despite having my account number, last 4 of my social security, phone number, full name and address, and their ability to see that they owe me the money. They keep telling me that they can not verify my account because I don't have my 6 digit pin number. Apparently there is no way around this. Completely ridiculous.

No longer gives payment plan options.
I do not like t-mobile they changed and are not a far company anymore.

I would like to commend Dee from the Executive Office with working with me with a issue in the ACP program. She was professional and followed up with me to make sure I was satisfied. I was so happy that she showed T-Mobile cared, that I actually cut the cable and signed up to T-Mobile Home Internet that has not just saved me money each month, but the latency is much better than what Xfinity provided. Thank you, Dee!

Have good service
Lots of drop calls
Bill is diffrent each month it could be from 10 cent UP to a 5 dlls. Increase even if the contract says no high prices when you speak to customers service to solve the issue they pretend, they will put you oh hold and get back on the phone and will blame it that Government taxes to Much BS. So just becarful

Car mechanic fixed my TMobile phone - something that no T-Mobile employee could do after a week of calls and visits to store.

I'm on a senior plan. I think I'm getting second hand service/signal. Absolute garbage. I'm ready to pay $75/ line again after these two cut rate POS carriers.